3Com 4500G, 4800G Global Services, Maintenance Services, Professional Services, 3Com Contacts

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GLOBAL SERVICES

›Leverage investment in equipment and staffing with a wide portfolio of 3Com professional services and maintenance offerings.

›Realize pragmatic, business-focused results provided by a company with over two decades of experience in resolving network challenges and delivering business benefits to enterprises around the world.

›Gain constant and reliable support for continuous network operation.

Maintenance Services			GENERAL FEATURES				ONLINE TOOLS	OPTIONAL
	Onsite Assistance Next-Business-Day or 4-Hour	Technical Telephone Support 8x5 or 24x7		Advance Hardware Replacement Next-Business-Day or 4-Hour	Software Upgrades	Multi-Year Terms	3Com Knowledgebase Troubleshooting Tool 24x7	Resident Onsite Engineer
Product
3Com GuardianSM Service	Yes	Yes		Yes	Yes	Yes	Yes	Yes
3Com ExpressSM Service		Yes		Yes	Yes	Yes	Yes
3Com Software Upgrades					Yes	Yes	Yes
3Com Software Application Support		Yes			Yes	Yes	Yes

Professional Services				FEATURES
	Project Management	Setup and Configuration	Installation	Testing	Documentation	Data Collection	Data Analysis	Report and Recommendations
Product
3Com Network Health Check	Yes					Yes	Yes	Yes
3Com Network Installation Service	Yes	Yes	Yes	Yes	Yes
3Com Network Management Implementation Service	Yes	Yes	Yes	Yes	Yes
3Com Network Voice Readiness Assessment	Yes					Yes	Yes	Yes
3Com Project Management	Yes
3Com Security Posture Assessment	Yes					Yes	Yes	Yes
3Com Voice Implementation Service	Yes	Yes	Yes	Yes	Yes
3Com Wireless Installation Service	Yes	Yes	Yes	Yes	Yes
3Com Wireless Site Survey	Yes					Yes	Yes	Yes

Why 3Com Service and Support:

Experienced	Uninterrupted global support of LAN and WAN products for over two decades
Reliable	Regional field support directly linked to expert headquarters engineering resources
Expert	Support engineers with end-to-end system experience in a multi-vendor environment
Customer Focused	Mature escalation processes with dedicated engineers and direct link to product engineering
Comprehensive	Extensive laboratories with a cross section of applications, equipment and technologies for testing
	configurations and solutions

3COM PRODUCT GUIDE

3Com Global Education and Training	3Com Contacts
› 3Com Global Education and Training offers a range of online self-paced and classroom-based	› For more information, please refer to a local 3Com website at the URLs indicated in the
instructor-based training. A sample of programs is included on this page. For a complete list	following chart.
of course options visit www.education.3com.com
Product	Country	3Com Public Websites	3Com Partner Access Websites
SECURITY AND MANAGEMENT SOLUTIONS	AMERICAS
Security	Brazil	lat.3com.com/br	pa.3com.com/br
Managing 3Com X-Family Devices	Canada	ca.3com.com	pa.3com.com
Securing Networks with the 3Com X-Family	Latin America	lat.3com.com	pa.3com.com/lat
Management Tools	North America	www.3com.com	pa.3com.com
3Com Network Supervisor Training and Support	ASIA PACIFIC
3Com Network Director Training and Support
	Australia	ap.3com.com	pa.3com.com/ap
CONVERGENCE SOLUTIONS
	Hong Kong	ap.3com.com	pa.3com.com/ap
Platforms and Applications	India	ap.3com.com	pa.3com.com/ap
3Com NBX R6.0 Technical Training	Indonesia	ap.3com.com	pa.3com.com/ap
3Com NBX R6.0 SIP Integration Training	Korea	www.3com.co.kr	pa.3com.com/ap
3Com NBX R6.0 Technical Update Training	Malaysia	ap.3com.com	pa.3com.com/ap
3Com NBX Telephone User Training	New Zealand	ap.3com.com	pa.3com.com/ap
NETWORKING SOLUTIONS	Philippines	ap.3com.com	pa.3com.com/ap
	Singapore	ap.3com.com	pa.3com.com/ap
Wireless
	Taiwan	www.tw.3com.com	pa.3com.com/ap
IEEE 802.11 Wireless LANs: A Technology Overview
	Thailand	ap.3com.com	pa.3com.com/ap
Deploying the 3Com Unified Gigabit Wireless PoE Switch 24
	EUROPE, MIDDLE EAST AND AFRICA
3Com Wireless LAN Mobility System: Wireless LAN Switch/Controller Installation and Configuration
Introduction to 3Com Wireless LANs	Belgium	www.3com.be	pa.3com.com/blx
Switching	Czech Republic	www.3com.cz	pa.3com.com/emea
LAN Switching Technology Overview	European Region	www.3com.eu	pa.3com.com/emea
Switch 5500 Self-Study	France	www.3com.fr	pa.3com.com/emea
Routers	Germany	www.3com.de	pa.3com.com/ger
Configuring and Deploying 3Com Routers	Israel	www.3com.co.il	pa.3com.com/emea
Configuring and Deploying Voice Routers	Italy	www.3com.it	pa.3com.com/it
Introduction to 3Com Routers v2.0	Middle East	www.3com.eu/me	pa.3com.com/emea
	Netherlands	www.3com.nl	pa.3com.com/blx
	Poland	www.3com.pl	pa.3com.com/emea
	Russia	www.3com.ru	partners.3com.ru
	Spain	www.3com.es	pa.3com.com/es
	Sweden	www.3com.se	pa.3com.com/emea
	United Kingdom	www.3com.co.uk	pa.3com.com/emea