3Com Professional Handbook To view the Network Log:

page 54 PalmPilot Professional Handbook

TCP/IP Troubleshooting

If you are having a problem with establishing a network

connection using PalmPilot TCP/IP, check this section and try the

suggestions listed.

Displaying expanded Service Connection Progress messages:

If you are having a problem connecting to your ISP or dial-in

server, it’s helpful to identify at what point in the log-on procedure

the connection fails. An easy way to do this is to display the

expanded Service Connection Progress messages. Expanded

Service Connection messages describe the current stage of the

log-on procedure. Press the Scroll Down button at any point

during log-on to display these messages.

Viewing the Network Log:

If viewing the expanded Service Connection Progress messages

does not give you enough information to find out why you cannot

connect to your ISP or dial-in server, take a look at the Network

Log. The Network log is a listing of all of the communication that

occurs between your modem and your dial-in server during the

log-on procedure. The information displayed in the Network log

will help your ISP or your System Administrator pinpoint where in

the log-on procedure communication is failing and why.

To view the Network Log:

1. From the Network Preferences screen, tap the View Log

command from the Options menu. The Network Log screen

appears.

2. Tap the up and down arrows of the scroll bar to see the entire

contents of the Network Log.

3. When you are finished, tap the Done button to return to the

Network Preferences screen.

Contents

Main Page Contents Page Chapter 1 Mail About Mail With Mail, you can: Configuring Mail on the Desktop To activate the Change HotSync dialog: Activating PalmPilot Mail To activate Mail: Selecting Your E-Mail Application To select your e-mail application: Profile To enter your Profile information: User Name To enter your own user name: To enter your password: Postoffice To select a postoffice: Internet Gateway To enter an Internet Gateway: Desktop Overwrites PalmPilot To overwrite the messages in your PalmPilot inbox: Synchronizing Mail with your E-Mail Application Activating Mail on your PalmPilot To activate Mail Viewing Messages To open a message: To close a message: Message Font Size To change the message font size: Displaying Full Header Information To display full header information: Creating Messages To create a message: Looking Up an Address To look up an address: Adding Message Details The following message details are available: Setting a Priority To set a priority for your message: To add a BCC field to your message: Adding a signature to your message To create a signature: To add a signature to your message: Requesting Confirmations To receive a confirmation that your message has been read: To receive a confirmation that your message has been delivered: Sending Messages To send a message: Editing an Unsent Message To retrieve a message: Draft Messages To save a message as a draft: To edit a message saved as a draft: Filing a Message To file a message: Message List View Options Folders To select a folder: Date Column To show the Date Column: Sorting the Message List To sort the Message List: HotSync Options To activate the HotSync Options dialog: To select local or remote HotSync settings: To select a filtering option: Creating Specialized Filters To access the additional filter settings: Ignoring or Receiving Messages To define whether to ignore or receive messages: Defining Filter Strings To define filter strings: Page High Priority Messages To retrieve high priority messages: Truncating Messages To truncate messages: Mail Menu Commands Message Menu Options Menu Page Important: Deleting Messages To delete a message: Removing a Message from the Deleted Folder To remove a message from the deleted folder: Purging Deleted Messages To purge the contents of the Deleted folder: Chapter 2 PalmPilot TCP/IP Software Configuring Network Preferences Settings To activate the Network Preferences screen: Selecting a Service To select a service: Entering a User Name To enter a user name: Entering a Password To enter a password: Adding Telephone Settings To enter your server phone number: To enter a prefix: Disabling Call Waiting To disable Call Waiting: Using a Calling Card To use a calling card: Connecting to your Service To establish a connection: To close a connection: Creating Additional Service Templates To add a new service template: To duplicate an existing service template: Adding Detailed Information to a Service Template To open the Details dialog: To select a connection type: Defining Primary and Secondary DNS To enter a primary and secondary DNS: IP Address To identify dynamic IP addressing: To enter a permanent IP address: Idle Timeout To set the Idle Timeout: Creating a Login Script To create a login script: Page Network Preferences Menu Commands Service Menu Options Menu Deleting a Service Template To delete a service template: TCP/IP Troubleshooting Displaying expanded Service Connection Progress messages: Viewing the Network Log: To view the Network Log: Adding a DNS Number: Chapter 3 Reference Technical Support Page Appendix A: Non-ASCII Characters for Login Scripts Page page 60 PalmPilot Professional Handbook 3Com End User Software License Agreement Chapter 3: Reference page page 62 PalmPilot Professional Handbook Chapter 3: Reference page Limited Warranty page 64 PalmPilot Professional Handbook Chapter 3: Reference page page 66 PalmPilot Professional Handbook Lotus Software License Agreement Chapter 3: Reference page Index A B C D E H I L M N O P R S T U