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Release Notes for CiscoUnified MeetingPlaceExpress Release 1.1
OL-6666-03
Troubleshooting
Troubleshooting
All troubleshooting topics are described in the Cisco Unified MeetingPlace Express documentation
listed below.
Configuration and Maintenance Guide for CiscoUnified MeetingPlace Express Release1.1
This guide includes troubleshooting information that can be performed by system administrators in the
Administration Center.
•User cannot get in to system
•User cannot join a meeting
•User cannot receive “find me” calls on a non-direct-dial pager
•The system does not answer
•About system logs
•About alarms
•About system status
Troubleshooting Guide for CiscoUnified MeetingPlaceExpress Release 1.1
This guide includes troubleshooting information that can be performed by system administrators but
cannot be performed in the Administration Center.
•Recovering the root password
•Recovering the mpxadmin password
•Recovering the system administrator password used in the End-User Interface and the
Administration Console
•Accessing the system after installing the wrong SSL certificate orkey
•Troubleshooting a failed LDAP log on attempt
•Backing up data
•Archiving data
•Restoring data
•Fixing undetected key presses
•Fixing failed incoming calls
•Fixing dropped calls
•Fixing dead air during calls
•Fixing dropped packets
•Swapping out a disk drive on a Cisco MCS server
•File locations
•Exception codes
•Module numbers and names
User Guide for CiscoUnified MeetingPlace Express Release1.1
This guide includes troubleshooting information that can be performed by end users.