Trainingyourstaff
Akeyelementofanymedialosspreventioneffortisasuccessfulstafftrainingprogram.Y oursystemwillbemuchmoreeffective
withtheactivecooperationandparticipationofyourentirelibrarystaff.W erecommendthatyouperiodicallyconductformal
trainingsessions,includingthefollowingelementstohelpensureitssuccess.
•Reviewingtheowner’smanual
•Practicetaggingmaterialswith3M™RFIDTags
•Reviewingyourlibrary’ssecuritypolicies
•Reviewinghowtorespondwhenthealarmsounds
•Usingthesystemalarmlog
•Addressingpatronconcerns

Hands-onpractice

Afterreviewingthismanual,yourstaffwillbenefitfromactualhands-onexperiencewiththedetectionsystemproductstheyare
expectedtouse.W esuggestyoustartbydemonstratingthepropertechniquesforeachtaggingprocedure.Youmaywishto
conducttheactualpracticeasfollows:
1.Makesurethatalltheother3MLibrarySystemsproductsareinstalledandfunctional.
2.Leteachstaf fmemberpracticeinstallingthetagsonlibraryitems.
3.Leteachstaf fmemberpracticesecuringandunsecuringmaterials.

Reviewofyourlibrary’ssecuritypolicies

Beforepracticinghowtorespondtoalarms,staffshouldbefamiliarwiththelibrary’ ssecuritypoliciesastheyrelatetotheftof
materials.Itisimportantthatstaffbecomefamiliarwithstateandlocallawsgoverningpatron’srightsandresponsibilities,andthe
responseshouldbeconsistentforallpatronscaughtinanalarm.
Tohelpstaffstayinformedofsecuritymeasures,yourpolicyshouldbeinwritingandkeptwithyourtrainingkitalongwithany
otherproceduresyoufollow.
Note:Itisparticularlyimportantforstaffmemberstoknowwhatproceduresthelibraryfollowswhentheftissuspectedorwhenit
isnecessarytocontactalocallawenforcementagency.
Acriticalphaseofstafftrainingconcernstheproperstepstotakewhenthesecuritysystemalarmsounds.Thevalueoftact
andcourtesywhenhandlingthisdelicatesituationcannotbeoveremphasized.Yourstaffmembersshouldreceiveasmuch
preparationaspossibletomakethemfeelcomfortable.W iththepropertraining,yourstaffwillbemorelikelytoeffectivelydeal
withpatronswhoactivatethealarm.
Respondingtoalarmscanbeasensitivesituationbutcanalsobehandledconfidentlyandeffectivelyaslongasyourlibraryhas
establishedproceduresandyourstaffmembersarefullytrainedinfollowingthem.

Whattodowhenthealarmsounds

Generally,remaincalmandcourteous.Don’tpanicanddon’trushtoassumptionsaboutthepersonwhotriggeredthealarm.It’s
notpossibletobeimmediatelycertainofthethoughtsormotivesoftheperson.Neveraccuseanyoneoftheftbyword,byfacial
expression,orbytoneofvoice.Inrareoccasions,thealarmmayhavetriggeredfalsely.Inothercases,anitemmaynothavebeen
6Copyright©20093M.Allrightsreserved.