A&D XL-10 user manual Frequently Asked Questions

Models: XL-10

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Frequently Asked Questions

Frequently Asked Questions

Q:Why can’t I store data files or photos on this memory stick?

A:The ActiLinkUSB Transceiver is not a memory stick. It is a wireless transceiver (antennae) for receiving signals from Wellness Connected devices.

Q:I purchased an XL-20 Wireless Activity Monitor and now I have two ActiLinks, what do I do with the second one?

A:Use it in another computer to upload your data in multiple locations, such as your home or office.

Q:I put the ActiLink into my computer’s USB port, why aren’t I getting data from my Wellness Connected devices?

A:Have you fully installed the software? Have you purchased a service plan? Have you completed installation and set-up? Is the distance between your devices and the ActiLink too large or obstructed by metal? If none of these are the issue please contact us and we’ll help.

A&D Medical (Toll-Free): 1-888-726-9966 Page E-5

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A&D XL-10 user manual Frequently Asked Questions