indicates high water conductivity and should be checked and/ or replaced more often than an anode rod that appears to be intact. Replacement of a depleted anode rod can extend the
life of your water heater. Inspection should be conducted by a qualified technician, and at a minimum should be checked annually after the warranty period.
TROUBLESHOOTING
Please check guidelines below. For your safety, water heater service should be performed only by a qualified service technician. Read the GENERAL SAFETY INFORMATION section first.
PROBLEM | CAUSE | SOLUTION | |
| Improperly sealed, hot or cold supply connections, |
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| relief valve, drain valve or thermostat threads. | Tighten threaded connections. | |
WATER LEAKS | Leakage from other appliances or water lines. | Inspect other appliances near water heater. | |
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| Condensation of flue products. | Refer to CONDENSATION. | |
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| Thermal expansion in closed water system. | Install thermal expansion tank | |
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| (DO NOT plug T & P valve). | |
LEAKING T & P | Improperly seated valve. | Check relief valve for proper operation | |
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| (DO NOT plug T & P valve). | |
HOT WATER ODORS | High sulfate or mineral content in water supply. | Drain and flush heater thoroughly, then refill. | |
(Refer to CATHODIC | |||
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PROTECTION,) | Bacteria in water supply. | Chlorinate or aerate water supply. | |
| Dirty pilot burner. | Clean pilot assembly. | |
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PILOT OUTAGE | Thermocouple tip is not in contact with pilot flame. | Insert thermocouple correctly. | |
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| Thermocouple malfunction. | Replace thermocouple | |
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| Thermocouple malfunction. | Check thermostat. | |
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| Gas knob dial not positioned correctly. | Refer to LIGHTING INSTRUCTIONS. | |
PILOT WILL |
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Pilot orifice clogged. | Clean or replace pilot orifice. | ||
NOT LIGHT | |||
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| Pinched or clogged pilot tube. | Replace pilot tube. | |
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| Main gas supply off. | Turn on main gas shutoff valve. | |
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| Heater not lit or thermostat not on. | Refer to LIGHTING INSTRUCTIONS. | |
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| Thermostat set too low. | Refer to TEMPERATURE REGULATION | |
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| Heater undersized. | Reduce hot water use. | |
NOT ENOUGH |
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Low gas pressure. | Contact dealer. | ||
OR | |||
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NO HOT WATER | Incoming water is unusually cold. | Allow more time for heater to | |
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| Leaking hot water pipes or fixtures. | Have plumber check and repair leaks. | |
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| High temperature limit switch activated. | Contact dealer to determine cause. See | |
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| HIGH TEMPERATURE SWITCH note below. | |
WATER TOO HOT | Thermostat set too high. | Refer to HIGH TEMPERATURE REGULATION | |
WATER HEATER | Condensation dripping on burner. | Refer to CONDENSATION above. | |
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SOUNDS: | Sediment at bottom of heater tank. | Clean sediment from tank. Refer to DRAINING | |
SIZZLING·RUMBLING |
| instructions in Maintenance section of manual. | |
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SOOTING | Improper combustion | Refer to AIR REQUIREMENTS on page 4. | |
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