Guarantee
Once again we would like to thank you for buying
a Sherborne fire.
When you buy an Aarrow Fire, you are not only
buying a first class appliance - you are buying a
commitment from us to look after you and your
appliance for as long as you want.
The Sherborne Stoves come with a Lifetime
Guarantee against splitting or cracking of the
main body. The main body being defined as the
steel outer casing and items fixed immovably to the
casing. All other parts are covered by a one-year
no-quibble parts Guarantee.
This Guarantee shall not apply to any part that has
been altered in any way, or which in our judgment
has been subjected to misuse, neglect, accident,
abuse and fair wear and tear.
Items which would be subject to fair wear or tear,
firebox liner panels, fuel retainers, throat plate,
door rope, door glass and gaskets are not covered
by the guarantee. However, should you have any
problems with your appliance please contact your
Aarrow stockist who will have the knowledge and
facilities to help you.
Claims are not valid where the installation does
not conform to local Building Regulations and
fire codes.
The Guarantee is conditional upon the appliance
being serviced and checked annually by a qualified
heating engineer.
The Manufacturers decision shall be final.
If your appliance proves to be defective as a
result of faulty materials or workmanship
during guarantee, we will repair or replace it
FREE OF CHARGE as long as the fire has been
installed according to the manuals instructions
and the Final Installation Check List on p26 has
been completed and signed by a suitably
qualified engineer.
USE OF SPARE PARTS OTHER THAN
THOSE SUPPLIED BY AARROW FIRES
LTD WILL INVALIDATE THE
APPLIANCE WARRANTY.
All Guarantee periods commence on the date of
purchase and are non-transferable.
Our Lifetime Guarantee is offered as an addition to
your statutory rights.
If you think your fire is not working correctly or in
the event of a breakdown, please call your local
dealer.
When you contact them, they will want to know:
1.Your Name, Address/Post Code and Telephone
Number
2.Serial Number
3.Clear and concise details of the fault
CUSTOMER REGISTRATION
See card enclosed
To guarantee the very best in after-sales service,
do not forget to complete and return your
Customer Registration Card within 14 days (a
stamp is required).
Just complete the form and return it to us to:
1. Benefit from our Lifetime Guarantee.
2. Register your appliance for a full year's Parts
Guarantee.
Please contact us direct 01308 427234 if no
Customer Registration Card is included.
30 Sherborne Wood & Multifuel Stoves