Product Support Services E-1

Appendix E

Product Support Services

Product Registration

Fill in the Owner Registration Card and mail it to Accton Technology Corporation.
Accton will keep your record and inform you of any new Accton product
developments.

Problem Report

If problems occur during product operation, please check the adapter configuration
settings, cables, connectors, network terminators, hardware compatibility and other
network components.
Write a description of the problem, including what problems occurred, when they
occurred, duration of the problems, the product number, serial number, hardware,
software and the DOS version that you are using. Then contact your dealer or
Accton Technology Corporation for assistance.

Hardware Repair Service

You must get an RMA (Return Materials Authorization) number before returning
any hardware for repair. To obtain this number please inform Accton of your
company name, address, product name and model number, contact person,
telephone number, and a problem description list. If your unit is under repair
warranty you must also give your purchase date.
Carefully pack your hardware. If possible, use the original carton. Mark the RMA
number on the carton and send it to your dealer. After repair, Accton will inform
you of the date of delivery and the exact amount due. Please send the payment by
T/T (Telegram Transfer), and Accton will send you the fixed component after
receiving payment. With or without warranty, if the hardware is found to be free of
defect, you will only be charged for testing and handling cost.