Chapter 4 69
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failur e by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified) Go To
Power failure. (The po wer indicator does not go on or
stay on.) “Power System Check” on page 71.
POST does not comple te. No beep or error code s are
indicated. “Power-On Self-Test (POST) Error Message” on page
73 “Undetermined Problems” on page 80
POST detects an error and displayed messa ges on
screen. “Error Message List” on page 74
The diagnostic test d etected an error and displayed a
FRU code. “Running PQA Diagnostics Program” on page 39
Other symptoms (i.e. LCD display problems or others). “Power-On Self-Test (POST) Error Message” on page
73
Symptoms cannot be re-created
(intermittent problem s). Use the customer-reported symptoms and go to “Power-
On Self-Test (POST) Error Message” on page 73
“Intermittent Problems” on page 80
“Undetermined Problems” o n page 80
Troubleshooting