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Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 25.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service center.

 

 

CMOS checksum error

Contact your dealer or an authorized service center.

 

 

Disk boot failure

Insert a system (bootable) disk into the floppy drive

 

(A:), then press <Enter> to reboot.

 

 

Equipment

Press <F2> (during POST) to enter the BIOS utility,

configuration error

then press Exit in the BIOS utility to reboot.

 

 

Hard disk 0 error

Contact your dealer or an authorized service center.

 

 

Hard disk 0 extended

Contact your dealer or an authorized service center.

type error

 

 

 

I/O parity error

Contact your dealer or an authorized service center.

 

 

Keyboard error or no

Contact your dealer or an authorized service center.

keyboard connected

 

 

 

Keyboard interface

Contact your dealer or an authorized service center.

error

 

 

 

Memory size mismatch

Press <F2> (during POST) to enter the BIOS utility,

 

then press Exit in the BIOS utility to reboot.

 

 

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Acer 3020 Series, 5020 Series manual Troubleshooting tips, Error messages Corrective action

3020 Series, 5020 Series specifications

The Acer 5020 and 3020 Series laptops are part of Acer's commitment to delivering quality performance and reliable features for everyday computing needs. Designed for both personal and professional use, these series combine affordability with functionality, making them an appealing choice for users at all levels.

The Acer 5020 Series is most notable for its robust performance, thanks to its integration of the AMD Turion 64 mobile technology. This series is equipped with a dual-core processor that enhances multitasking capabilities, allowing users to run various applications simultaneously without sacrificing speed or efficiency. The incorporation of AMD graphics offers improved visual performance for tasks ranging from casual gaming to graphic design.

One of the standout features of the Acer 5020 Series is its display. The laptops come with a 15.4-inch screen that provides vibrant colors and sharp image quality, making it ideal for watching movies or working on visuals. Additionally, the ergonomic keyboard design ensures comfortable typing over extended periods, while the touchpad offers smooth navigation.

Connectivity is another defining characteristic of the 5020 Series. With multiple USB ports, a built-in webcam, and options for wireless connectivity such as Wi-Fi and Bluetooth, users can easily connect to various devices, share files, and participate in video conferences. The inclusion of a DVD burner provides added versatility for media playback and data storage.

On the other hand, the Acer 3020 Series caters to those seeking a more budget-friendly option without compromising on essential features. Similar to the 5020, the 3020 Series incorporates AMD Sempron processors, which deliver adequate performance for everyday tasks like web browsing, word processing, and streaming.

The 3020 Series also boasts a 15.4-inch display, though it may not have the same level of graphical support as the 5020. However, it is designed for optimal energy efficiency, translating into longer battery life—an essential aspect for users who are frequently on the go.

Both series prioritize user-friendly features, such as easy maintenance and upgradeability. Acer also focuses on durability, ensuring that the laptops are built to withstand the rigors of daily use. Overall, the Acer 5020 and 3020 Series laptops provide a harmonious blend of performance, portability, and affordability, appealing to a broad range of users looking for dependable computing solutions.