Mitsubishi Electronics WS-65909, WS-73909 Problem Possible Solution, Appendix G Troubleshooting

Appendix G: Troubleshooting

Problem		Possible Solution
		•	Remote may be incorrectly set for NetCommand™.
•	The TV remote control does not work.	•	Check that the batteries are installed correctly.
		•	Check that the selected switch is set to “TV”.
		•	Be no further than 20 feet from the TV when using the
			remote control.
		•	It is normal for digital channels to take longer to tune in.
•	The TV takes several seconds to respond to	•	Press ENTER after a channel number to avoid delays.
	channel commands.	•	Use the three digit number, i.e 002 for channel 2.
		•	Enter 5 digits for digital channels.
• You cannot access a channel.		• Use number keys instead of CHANNEL up/down.
		•	Be sure the channel you want to view is in memory.
		•	Check that the TV is turned to the correct device or anten-
			na for that channel, by pressing the DEVICE button.
		•	Make sure the V-Chip lock is off (page 50).
•	On-screen displays appear each time you change a function.	•	This is part of normal TV operation.
•	You cannot program the TV to turn on automatically.	•	The TV may be locked.
		•	The clock may not be set.
• There is no sound even when the volume is turned		•	Check audio source in Device Menu.
	up.	•	Check to see if the MUTE button is on.
		•	The TV’s “Listen to:” setting may be set to SAP.
		•	Check that “TV Speakers” setting is ON in the Audio/Video
			menu
•	You have forgotten your lock passcode.	•	See Appendix A, Bypassing the V-Chip Lock, page 71.
•	PIP does not display a picture.	•	Make sure the V-Chip lock is off (page 50).
		•	Not all inputs can be displayed as a PIP (page 63).
•	The sound does not match the screen picture.	•	NetCommand setup incorrectly.
		•	The TV’s “Listen to:” setting may be set to SAP.
		•	If using stereo or A/V reveiver speakers, check input selec-
			tion on the stereo or A/V receiver.
		•	If using stereo or A/V receiver, check that AUDIO of
			MONITOR OUTPUT on TV’s back panel is connected to
			the A/V receiver.
•	There is a large black or gray rectangle on the screen.	•	The TV closed captioning has been set to “text” mode, but
			there is no text information being broadcast. Turn Off in the
			CAPTIONS menu (page 49).
•	You cannot see a picture when you play a VCR tape.	•	Display the Device Selection Menu and select the correct
			VCR.
		•	Check your VCRs owner’s guide for further troubleshooting.
•	V-Chip is not working	•	Make sure that V-Chip is On (page 50).
		•	If V-Chip Time is currently set to disable the
			V-Chip lock, the V-Chip will not block programing.

Appendix G: Troubleshooting

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