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Acer 7315, 7715Z manual Online Support Information, Appendix C

Models: 7715Z 7315

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Appendix C

Appendix C

Online Support Information

This section describes online technical support services available to help you repair your Acer Systems.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including:

•Service guides for all models

•User's manuals

•Bios updates

•Software utilities

•Spare parts lists

•TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material.

Also contained on this website are:

•Detailed information on Acer's International Traveler's Warranty (ITW)

•Returned material authorization procedures

•An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.

Appendix C

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Acer 7315, 7715Z manual Online Support Information, Appendix C

Contents

PRINTED IN TAIWAN Aspire 7715Z/7315 Series Service GuideChapter Revision HistoryUpdates DateDisclaimer CopyrightSCREEN MESSAGES ConventionsPreface Page System Utilities Table of ContentsSystem Specifications Machine Disassembly and ReplacementTroubleshooting Table of ContentsJumper and Connector Locations Table of ContentsTable of Contents Chapter System SpecificationsFeatures Dimensions and WeightSpecial keys and controls Power subsystemCommunication Privacy controlChapter System Block DiagramDescription Your Acer Notebook tourFront View IconIcon Closed Front ViewIcon DescriptionDescription Rear ViewLeft View Enable the computer to stay cool, even after prolonged useIcon Right ViewBottom View DescriptionIcon IndicatorsIcon DescriptionRight Button TouchPad BasicsFunction Left ButtonLock key Using the KeyboardLock Keys and embedded numeric keypad Desired accessDescription Windows KeysFunction Hot KeysHotkey IconSpecification Hardware Specifications and ConfigurationsSpecification Processor SpecificationsSpecification SpecificationBIOS SpecificationMemory Combinations SpecificationWireless Module 802.11b/g/Draft-N SpecificationHard Disk Drive Interface SpecificationSuper-Multi Drive Module SpecificationSpecification Power RequirementSpecification Power and Keyboard ControllerSpecification BatteryCard Reader SpecificationSpecification LCD 17”Chapter Chapter BIOS Setup UtilityNavigating the BIOS Utility System UtilitiesInformation HM70-MV Intel BIOSMain 4095 MB512 MB Advanced Parameter DescriptionSubmenu Items Clear SecuritySupervisor Password Is DisabledConfirm New Password Setting a PasswordRemoving a Password Set Supervisor PasswordSetup Notice Changes have been saved Changing a PasswordSet Supervisor Password Enter New Passwordvarious CPU parameters PowerParameter DescriptionSubmenu Items Boot Exit BIOS Flash Utilities DOS Flash Utility Chapter Plug in the AC power to continue1. Double-click the WinFlash executable WinFlash Utility2. Click OK to begin the update. A progress screen displays Perform the following steps to use the WinFlash UtilityUnlockHD Remove HDD/BIOS Password UtilitiesRemove HDD Password PasswordCleaning BIOS Passwords Removing BIOS PasswordsUsing Boot Sequence Selector Write Serial Number to EEPROM Using DMIToolsRead DMI Information from Memory Write Product Name to EEPROMUsing the LAN MAC EEPROM Utility Chapter Machine Disassembly and Replacement Disassembly RequirementsChapter Screw Pre-disassembly InstructionsDisassembly Process Main Screw ListStep External Module Disassembly ProcessExternal Modules Disassembly Flowchart Screw ListRemoving the Battery Pack 1. Turn computer over. Slide the battery lock in the direction shownChapter Chapter Removing the SD Dummy Card1. Push the SD dummy card all the way in to eject it 2. Pull it out from the slotQuantity Removing the Lower CoversStep SizeQuantity Removing the Optical Drive ModuleStep SizeScrew Type StepSize Quantity4. Repeat steps for the second DIMM module if present Removing the DIMM Modules1. See “Removing the Lower Covers” on page 3. Remove the DIMM module3. Disconnect the antenna cables from the WLAN Board Removing the WLAN Module1. See “Removing the Lower Covers” on page 2. Remove the adhesive tape securing the Antenna cables in placeScrew Type StepSize QuantityChapter Removing the Hard Disk Drive Module1. See “Removing the Lower Covers” on page 3. Lift the HDD Module clear of the HDD bayScrew Type StepSize QuantityStep Main Unit Disassembly ProcessMain Unit Disassembly Flowchart Screw ListRemoving the Switch Cover 5. Lift the keyboard clear of the Upper Cover Removing the Keyboard1. See “Removing the Switch Cover” on page 4. Open the locking latch and disconnect the FFC from the mainboardQuantity Removing the LCD ModuleStep Size4. Stand the computer on the LCD Panel and pull the Antenna cables completely through the chassis 9. Open the LCD Panel to the full extent to expose the Hinge Covers 11. Repeat the process for the right side Hinge CoverChapter Screw Type StepSize QuantityQuantity Removing the Upper CoverStep SizeAB C D 4. Disconnect the following four cables from the MainboardChapter 8. Release the locking latch on D and remove the FFC cable as shown 5. Disconnect A as shown6. Disconnect C as shown 7. Release the locking latch on B and remove the FFC cable as shownScrew Type StepSize QuantitySize Removing the Power BoardPower Board Step3. Remove the adhesive tape from the Speaker cable Removing the Left Speaker Module1. See “Removing the Upper Cover” on page 2. Locate the Left Speaker Module on the Upper Cover as shownScrew Type StepSize QuantityChapter Removing the Right Speaker Module1. See “Removing the Upper Cover” on page 2. Locate the Right Speaker Module on the Upper Cover as shownScrew Type StepSize QuantityRemoving the TouchPad Bracket Screw Type StepSize QuantityQuantity Removing the MainboardStep SizeRemoving the RTC Battery IMPORTANTFollow local regulations for disposal of all batteriesChapter Quantity Removing the Thermal ModuleStep SizeChapter 4. Using both hands, lift the Thermal Module clear of the MainboardQuantity Removing the CPU FanStep SizeChapter 4. Lift the CPU Fan clear of the Mainboard as shownChapter Removing the CPU1. See “Removing the Thermal Module” on page 3. Lift the CPU clear of the socket as shownStep LCD Module Disassembly ProcessLCD Module Disassembly Flowchart Screw ListQuantity Removing the LCD BezelStep SizeChapter Removing the Camera Module1. See “Removing the LCD Bezel” on page 3. Remove the Camera from the moduleQuantity Removing the LCD PanelStep SizeChapter 5. Lift the LCD Panel clear of the moduleQuantity Removing the LCD Brackets and FPC CableStep SizeChapter Removing the Antennas Chapter 5. Lift the left Antenna clear of the coverChapter 9. Lift the right Antenna clear of the coverLCD Module Reassembly Procedure Replacing the AntennasLocating Pin Locating Pin 6. Replace the adhesive strip to secure the Antenna in place Locating Pin Locating PinChapter 9. The Antennas and cables appear as shown when correctly installedReplacing the LCD Panel Chapter Chapter Replacing the Camera Module1. Place the camera in the LCD Module 2. Connect the cable to the camera moduleReplacing the LCD Bezel Chapter 2. Replace the four screws and screw caps providedPin1 Locator Main Module Reassembly ProcedureReplacing the CPU SocketReplacing the Thermal Module Replacing the CPU FanReplacing the Mainboard Replacing the TouchPad Bracket Chapter Replacing the Right Speaker Module Replacing the Left Speaker Module 5. The cable runs as shown when correctly installed4. Secure the cable in place with adhesive tape Replacing the Upper Cover Replacing the Power Board2. Press down around the edges to secure it in place 3. Replace the nine screws in the Upper Cover as shownChapter Chapter AB C D4. Replace the three screw caps as shown 5. Connect the following cables to the Mainboard9. Connect D and close the locking latch to secure the cable in place 6. Connect A as shown7. Connect C as shown 8. Connect B and close the locking latch to secure the cable in placeCover Replacing the LCD ModuleRight Screw CoverRear Securing Clips 10. Replace the adhesive strip to secure the cable in place Chapter Chapter 17. Replace the two screws securing the LCD Module to the Lower CoverChapter Replacing the KeyboardNOTE Ensure that the six locating tabs are correctly seated 3. Press down as indicated to secure the Keyboard in place2. Press down as indicated to snap the Switch Cover into place Replacing the Switch CoverReplacing the Hard Disk Drive Module 1. Place the Switch Cover left side first on to the Upper CoverChapter 3. Insert the HDD, as indicated and lower it into place2. Press down to lock the DIMM module in place Replacing the WLAN ModuleReplacing the DIMM Modules 1. Insert the DIMM Module in placeReplacing the Lower Covers Replacing the ODD ModuleCover Replacing the SD Dummy Card3. Replace the three screws to secure the covers in place MemoryChapter Replacing the BatteryChapter Chapter TroubleshootingCommon Problems Symptoms VerifiedComputer Shutsdown Intermittently Power On IssueNo POST or Video No Display IssueAbnormal Video Display Random Loss of BIOS SettingsLCD Failure Built-In Keyboard FailureChapter Internal Speaker Failure TouchPad FailureSound Problems Microphone Problemsb. Select Set up microphone HDD Not Operating Correctly d. Select Repair your computerg. Select Startup Repair ODD Not Operating Correctly ODD Failurea. Navigate to Start´ Control Panel´ Hardware and Sound´ AutoPlay Discs Do Not PlayDiscs Do Not Burn Properly Playback is ChoppyDrive Read Failure Drive Not DetectedThermal Unit Failure Wireless Function FailureOther Failures External Mouse FailureUndetermined Problems Intermittent ProblemsDescription Post CodesMemory CodeCode BDS & Specific actionCode Description0xF8 Report that ExitBootServices has been calledCode DescriptionDescription Each PEIM entry point used in 80PORTEach Driver entry point used in 80PORT CodeDescription CodeDescription CodeDescription CodeEach SmmDriver entry point used in 80PORT CodeDescription Description Jumper and Connector LocationsTop View ChapterDESCRIPTION Bottom ViewDESCRIPTION Power BoardLS-4852P ODD Board DESCRIPTIONLid Switch LS-4853P Battery BoardLS-4854P Lid Board M/B ConnectorClear CMOS Jumper Clearing Password Check and BIOS RecoveryClearing Password Check Steps for Clearing BIOS Password CheckSteps for BIOS Recovery from USB Storage BIOS Recovery by Crisis DiskBIOS Recovery Boot Block BIOS Recovery HotkeyChapter FRU Field Replaceable Unit ListAcer P/N Aspire 7715Z/7315 Exploded DiagramsMain Assembly DescriptionChapter Base AssemblyDescription Acer P/NChapter Rear AssemblyDescription Acer P/NDESCRIPTION Aspire 7715Z/7315 FRU ListBATTERY CATEGORYAcerPN CASE/COVER/BRACKET ASSEMBLYCATEGORY DESCRIPTIONCPU/PROCESSOR CATEGORYDESCRIPTION AcerPNDVD DRIVE CATEGORYDESCRIPTION AcerPNKEYBOARD CATEGORYDESCRIPTION AcerPNCATEGORY DESCRIPTIONAcerPN MAINBOARD CATEGORYDESCRIPTION AcerPNHEATSINK CATEGORYDESCRIPTION AcerPNAcer PN Screw ListCATEGORY DESCRIPTIONAppendix A Model Definition and ConfigurationModel AspireWireless LAN1 BluetoothAcer Part No Wireless LAN1Bluetooth ModelCountry Aspire 7715ZModel Acer Part NoDescription ModelAcer Part No CountryDescription ModelAcer Part No CountryDescription ModelAcer Part No CountryDescription ModelAcer Part No CountryMemory ModelAcer Part No VRAMMemory ModelAcer Part No VRAMMemory ModelAcer Part No VRAMMemory ModelAcer Part No MemoryMemory ModelAcer Part No MemoryAcer Part No Wireless LAN1Bluetooth ModelAcer Part No Wireless LAN1Bluetooth ModelAcer Part No Wireless LAN1Bluetooth ModelAcer Part No Wireless LAN1Bluetooth ModelAppendix B Test Compatible ComponentsDescription Microsoft Windows 7 Environment TestBattery VendorKeyboard VendorDescription Acer P/NNorthbridge Chipset VendorDescription Acer P/NAppendix C Online Support InformationAppendix C Index Page