Getting Help and Service | Lenovo Y550P guide

Chapter 6. Getting Help and Service

Machine Type and Model

Serial numbers of your computer, monitor, and other components, or your proof of purchase

Description of the problem

Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in “Appendix A. Lenovo Limited Warranty” on page 90.

Note:

Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo Y550P manual Getting Help and Service

Contents

Lenovo IdeaPad Y550P First Edition July Copyright Lenovo Energy Star model information Page Explanation of hard disk capacity Page Contents Contents Getting Help Safety, Use and CareAppendix A. Lenovo Limited Appendix B. Customer Getting to Know Your Computer Power button Wireless LAN antennas Volume buttonsGetting to Know Your Computer Computer display Left-side view Getting to Know Your Computer Security keyhole Fan louvers Right-side view AC power adapter jackTV-in jack specific models only Integrated wireless device switch System status indicators Bottom view Battery latch spring loaded Battery latch manualGetting to Know Your Computer Subwoofer Hard Disk Drive compartment Using Your Computer Using the touchpad Using Your Computer „ Gestures„ Palm Check Pinch Using the keyboard „ Numeric keypad „ Function key combinations Using Your Computer „ Touch inductive panel and volume buttons Special keys and buttons Volume buttons ~ Using Your Computer Touch inductive panel ~OneKey Rescue System button Using the optical drive Using memory cards Using Your Computer Using lenovo remote control specific models only Using the integrated camera Using the internet „ Using RJ-45 port „ Using wireless LAN Securing your computer „ Attaching a security lock optional „ Using VeriFace „ Using passwords Using battery and AC adapter Installing device drivers„ Checking battery status „ Using the AC adapter „ Charging the battery „ Handling the battery Using Your Computer Using External Devices Connecting a Universal Serial Bus USB device Using External Devices Connecting an eSATA/USB port device Connecting a PC card device „ Inserting an ExpressCard/34 module „ Removing an ExpressCard/34 module Connecting an external display „ Connecting a VGA monitor „ Connecting an Hdmi monitor Connecting a headphone and audio device Using External Devices Connecting an external microphone „ Enabling Bluetooth communications OneKey Rescue System OneKey Rescue System„ Introduction OneKey Rescue System OneKey Rescue System Troubleshooting Frequently Asked Questions Troubleshooting Where are the recovery discs? When do I need to restore the system to the factory status? „ Display problems TroubleshootingWhen I turn on the computer, nothing appears on the screen My screen goes blank while the computer is on „ a Password problem „ Keyboard problemsForgot my password Number appears when you enter a letter „ Sleep or hibernation problems Computer enters sleep mode unexpectedly „ Computer screen problems Screen is blank Troubleshooting Screen is unreadable or distorted Incorrect characters appear on the screen „ Sound problems „ Battery problemsOperating time for a fully charged battery is short Computer does not operate with a fully charged battery „ a startup problem „ a hard disk drive problem„ OneKey Rescue System problems Your computer does not respond „ Other problemsComputer does not start from a device you want Getting Help and Service Getting help and service Getting Help and Service Getting help on the Web Getting Help and Service Getting Help and Service Warranty Service Telephone Numbers Getting help around the world Safety, Use and Care Information Important safety information Safety, Use and Care Information „ Conditions that require immediate action „ Safety guidelines „ Service and upgrades „ Power cords and power adapters Safety, Use and Care Information „ Extension cords and related devices „ Plugs and outlets „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, Use and Care Information „ CD and DVD drive safety „ Electrical current safety information Safety, Use and Care Information „ Laser compliance statement Safety, Use and Care Information „ Liquid crystal display LCD notice „ Be careful about where and how you work Caring your computer Safety, Use and Care Information Safety, Use and Care Information „ Carry your computer properly „ Be gentle with your computer„ For outdoor use „ Data safety „ Handle storage media and drives properly „ Take care in setting passwords „ Other important tips „ Cleaning the cover of your computer „ Cleaning your computer keyboard Accessibility and comfort „ Cleaning your computer display „ Ergonomic information Safety, Use and Care Information „ What if you are traveling? Maintenance„ Questions about vision? „ General tips for maintenance Safety, Use and Care Information Safety, Use and Care Information Appendix A. Lenovo Limited Warranty „ What this warranty covers „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix A. Lenovo Limited Warranty „ Replacement of a product or part Information „ Your additional responsibilities „ Use of personal information „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights„ Lenovo Turkey address Warranty information UAE „ Types of warranty service Customer Replaceable Unit CRU Service Appendix A. Lenovo Limited Warranty On-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service 100 Appendix A. Lenovo Limited Warranty Product Exchange Service 101 Appendix B. Customer Replaceable Units CRUs 102 Appendix C. Specifications Environment ƒ Temperature103 Size Appendix C. Specifications 104 Appendix D. Notices 105 106 Appendix D. Notices „ Television output notice „ Export classification notice107 „ Wireless interoperability Wireless related information108 „ Usage environment and your health 109 110 „ Products with television tuner options installed „ Note to Catv system installerTV tuner information 111 „ Example of antenna grounding 112 113 „ Federal Communications Commission FCC Statement Electronic emissions notices114 „ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement115 „ German Class B Compliance Statement 116 117 „ European Union Compliance Statement Class B Compliance 118 119 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics120 „ General recycling statement Weee and recycling statements121 EU Weee Statements 122 Japan Recycling Statements 123 „ Disposing of a Lenovo Computer Components 124 125 126 127 Index 128 129 Index 130 131 Page Do not Return IT to the Store If your product is not working correctly New World. 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