„ a hard disk drive problem, „ a startup problem | Lenovo Y550P

Chapter 5. Troubleshooting

The battery does not charge.

For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not work.

In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” correctly.

A startup problem

The Microsoft® Windows operating system does not start.

Use the OneKey Rescue System to help solve or identify your problem. For details on the OneKey Rescue System, see “Chapter 4. OneKey Rescue System” on page 38.

OneKey Rescue System problems

Backup cannot be made.

You are not currently using a Windows operating system.

There is not enough space to store the backed up data. You will need to free more hard disk space on your system partition (C drive).

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Lenovo Y550P manual „ a hard disk drive problem, „ a startup problem, „ OneKey Rescue System problems

Contents

Lenovo IdeaPad Y550P First Edition July Copyright Lenovo Energy Star model information Page Explanation of hard disk capacity Page Contents Appendix B. Customer Contents Getting HelpSafety, Use and Care Appendix A. Lenovo Limited Getting to Know Your Computer Computer display Power button Wireless LAN antennasVolume buttons Getting to Know Your Computer Left-side view Fan louvers Getting to Know Your Computer Security keyhole TV-in jack specific models only AC power adapter jackRight-side view System status indicators Integrated wireless device switch Bottom view Hard Disk Drive compartment Battery latch spring loadedBattery latch manual Getting to Know Your Computer Subwoofer Using the touchpad Using Your Computer Pinch Using Your Computer„ Gestures „ Palm Check „ Numeric keypad Using the keyboard „ Function key combinations Using Your Computer Special keys and buttons „ Touch inductive panel and volume buttons OneKey Rescue System button Using Your Computer Touch inductive panel ~Volume buttons ~ Using memory cards Using the optical drive Using Your Computer Using the integrated camera Using lenovo remote control specific models only „ Using RJ-45 port Using the internet „ Using wireless LAN „ Attaching a security lock optional Securing your computer „ Using passwords „ Using VeriFace „ Checking battery status Installing device driversUsing battery and AC adapter „ Using the AC adapter „ Handling the battery „ Charging the battery Using Your Computer Connecting a Universal Serial Bus USB device Using External Devices Using External Devices Connecting an eSATA/USB port device Connecting a PC card device „ Removing an ExpressCard/34 module „ Inserting an ExpressCard/34 module „ Connecting a VGA monitor Connecting an external display „ Connecting an Hdmi monitor Connecting a headphone and audio device Using External Devices Connecting an external microphone „ Enabling Bluetooth communications „ Introduction OneKey Rescue SystemOneKey Rescue System OneKey Rescue System OneKey Rescue System Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting When do I need to restore the system to the factory status? When I turn on the computer, nothing appears on the screen Troubleshooting„ Display problems My screen goes blank while the computer is on Number appears when you enter a letter „ a Password problem„ Keyboard problems Forgot my password Computer enters sleep mode unexpectedly „ Sleep or hibernation problems Screen is blank „ Computer screen problems Incorrect characters appear on the screen Troubleshooting Screen is unreadable or distorted Computer does not operate with a fully charged battery „ Sound problems„ Battery problems Operating time for a fully charged battery is short „ OneKey Rescue System problems „ a hard disk drive problem„ a startup problem Computer does not start from a device you want „ Other problemsYour computer does not respond Getting help and service Getting Help and Service Getting help on the Web Getting Help and Service Getting Help and Service Getting Help and Service Getting help around the world Warranty Service Telephone Numbers Important safety information Safety, Use and Care Information „ Conditions that require immediate action Safety, Use and Care Information „ Safety guidelines „ Service and upgrades „ Power cords and power adapters Safety, Use and Care Information „ Plugs and outlets „ Extension cords and related devices „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, Use and Care Information „ CD and DVD drive safety „ Electrical current safety information Safety, Use and Care Information „ Laser compliance statement Safety, Use and Care Information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you work Safety, Use and Care Information Safety, Use and Care Information „ For outdoor use „ Be gentle with your computer„ Carry your computer properly „ Handle storage media and drives properly „ Data safety „ Other important tips „ Take care in setting passwords „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Accessibility and comfort „ Ergonomic information Safety, Use and Care Information „ Questions about vision? Maintenance„ What if you are traveling? „ General tips for maintenance Safety, Use and Care Information Safety, Use and Care Information „ What this warranty covers Appendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Lenovo Turkey address „ Other rights„ European Economic Area EEA UAE Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service 100 Appendix A. Lenovo Limited Warranty On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In Service 101 Appendix A. Lenovo Limited Warranty Product Exchange Service 102 Appendix B. Customer Replaceable Units CRUs Size Appendix C. SpecificationsEnvironment ƒ Temperature 103 104 Appendix C. Specifications 105 Appendix D. Notices Appendix D. Notices 106 107 „ Export classification notice„ Television output notice 108 Wireless related information„ Wireless interoperability 109 „ Usage environment and your health 110 111 „ Products with television tuner options installed„ Note to Catv system installer TV tuner information 112 „ Example of antenna grounding 113 114 Electronic emissions notices„ Federal Communications Commission FCC Statement 115 „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada 116 „ German Class B Compliance Statement 117 118 „ European Union Compliance Statement Class B Compliance 119 120 „ Japan Compliance Statement for Power line Harmonics„ Korea Class B 121 Weee and recycling statements„ General recycling statement 122 EU Weee Statements 123 Japan Recycling Statements 124 „ Disposing of a Lenovo Computer Components 125 126 127 128 Index Index 129 130 131 Page If your product is not working correctly Do not Return IT to the Store New World. 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