Manuals / Lenovo / Computer Equipment / Laptop

Lenovo Y550P „ A hard disk drive problem, „ A startup problem, „ OneKey Rescue System problems

Models: Y550P

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Page 59

Chapter 5. Troubleshooting

The battery does not charge.

For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not work.

In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” correctly.

A startup problem

The Microsoft® Windows operating system does not start.

Use the OneKey Rescue System to help solve or identify your problem. For details on the OneKey Rescue System, see “Chapter 4. OneKey Rescue System” on page 38.

OneKey Rescue System problems

Backup cannot be made.

You are not currently using a Windows operating system.

There is not enough space to store the backed up data. You will need to free more hard disk space on your system partition (C drive).

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Lenovo Y550P manual „ A hard disk drive problem, „ A startup problem, „ OneKey Rescue System problems, Troubleshooting

Contents

User Guide Lenovo IdeaPad Y550PFirst Edition July Copyright Lenovo ENERGY STAR model information Turn off hard disks After 20 minutes Hibernate After 1 hour Table 1. ENERGY STAR power-management features, by operating systemWindows Power plan Energy Star Turn off the display After 10 minutes Put the computer to sleep After 25 minutes Advanced power settingsExplanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Chapter 5. Troubleshooting ContentsUsing Your Computer Using External DevicesAppendix A. Lenovo Limited ContentsChapter 7. Safety, Use and Care Chapter 6. Getting Help andc d e i Chapter 1. Getting to Know Your ComputerTop view Computer display Power button Wireless LAN antennasVolume buttons Chapter 1. Getting to Know Your Computerd e f g Left-side viewChapter 1. Getting to Know Your Computer Make sure that none of the fan louvers are blocked, otherwise Chapter 1. Getting to Know Your ComputerSecurity keyhole Fan louversTV-in jack specific models only AC power adapter jackRight-side view Chapter 1. Getting to Know Your ComputerChapter 1. Getting to Know Your Computer Integrated wireless device switchSystem status indicators Front viewChapter 1. Getting to Know Your Computer Bottom viewSubwoofer Battery latch - spring loadedBattery latch - manual Chapter 1. Getting to Know Your Computerb a cd Chapter 2. Using Your ComputerUsing the touchpad Pinch Chapter 2. Using Your Computer„ Gestures „ Palm Check„ Numeric keypad Using the keyboardChapter 2. Using Your Computer „ Function key combinations Chapter 2. Using Your ComputerFn + F1 Put your computer in sleep mode Chapter 2. Using Your Computerd e f g „ Touch inductive panel and volume buttonsChapter 2. Using Your Computer Special keys and buttonsLenovo SlideNav bar Chapter 2. Using Your ComputerVolume buttons ~ Touch inductive panel ~Your computer comes with an optical drive, such as a CD/DVD drive Using the optical driveUsing memory cards Chapter 2. Using Your ComputerOnly use the memory card types listed above for more information on usage, read the instructions shipped with the memory card Chapter 2. Using Your ComputerChapter 2. Using Your Computer Using lenovo remote control specific models onlyUsing the integrated camera Chapter 2. Using Your Computer Using the internet„ Using RJ-45 port Chapter 2. Using Your Computer „ Using wireless LAN„ Attaching a security lock optional Chapter 2. Using Your ComputerSecuring your computer Chapter 2. Using Your Computer „ Using VeriFace„ Using passwords Chapter 2. Using Your Computer Installing device driversUsing battery and AC adapter „ Checking battery statusChapter 2. Using Your Computer „ Using the AC adapterDanger „ Charging the battery„ Handling the battery Chapter 2. Using Your ComputerDanger Chapter 2. Using Your Computerƒ Replace only with a battery of the type recommended by Lenovo DangerConnecting a Universal Serial Bus USB device Chapter 3. Using External DevicesChapter 3. Using External Devices Chapter 3. Using External Devices Connecting an eSATA/USB port deviceOnly use the ExpressCard/34 module Connecting a PC card deviceChapter 3. Using External Devices 1 Push the ExpressCard/34 module until you hear a click Chapter 3. Using External Devices„ Inserting an ExpressCard/34 module „ Removing an ExpressCard/34 moduleChapter 3. Using External Devices Connecting an external display„ Connecting a VGA monitor Chapter 3. Using External Devices „ Connecting an HDMI monitorChapter 3. Using External Devices Connecting a headphone and audio deviceListening to music at high volume over extended periods of time may damage your hearing Chapter 3. Using External DevicesChapter 3. Using External Devices Connecting an external microphoneConnecting a Bluetooth device specific models only „ Enabling Bluetooth communicationsChapter 3. Using External Devices „ Introduction Chapter 4. OneKey Rescue SystemOneKey Rescue System Chapter 4. OneKey Rescue System „ Using Lenovo OneKey Recovery Within Windows operating systemFor more instructions, see the help file of Lenovo OneKey Recovery Chapter 4. OneKey Rescue System „ Using Lenovo OneKey Rescue System Without Windows operating systemFrequently Asked Questions Chapter 5. TroubleshootingHow can I install the device drivers? Chapter 5. TroubleshootingWhere are the recovery discs? Where can I find warranty information?When do I need to restore the system to the factory status? Chapter 5. TroubleshootingWhen I turn on the computer, nothing appears on the screen Troubleshooting„ Display problems Chapter 5. Troubleshootingƒ Touch the touch pad ƒ Press any key on the keyboard Chapter 5. TroubleshootingMy screen goes blank while the computer is on I forgot my password „ A Password problem„ Keyboard problems Chapter 5. TroubleshootingThe computer enters sleep mode unexpectedly „ Sleep or hibernation problemsChapter 5. Troubleshooting The screen is blank „ Computer screen problemsChapter 5. Troubleshooting You get poor or no playback of video, DVD or game applications Chapter 5. TroubleshootingThe screen is unreadable or distorted Incorrect characters appear on the screenYour computer operates after the battery status indicator shows empty „ Sound problems„ Battery problems Chapter 5. TroubleshootingChapter 5. Troubleshooting „ A hard disk drive problem„ A startup problem „ OneKey Rescue System problemsYour computer does not respond „ Other problemsChapter 5. Troubleshooting Fail to restore system partition to factory defaultGetting help and service Chapter 6. Getting Help and ServiceCalling the customer support center Chapter 6. Getting Help and ServiceGetting help on the Web The following items are not covered Chapter 6. Getting Help and Serviceƒ Machine Type and Model Chapter 6. Getting Help and ServiceGetting help around the world Chapter 6. Getting Help and ServiceWarranty Service Telephone Numbers Lenovo warranty service telephone numbersImportant safety information Chapter 7. Safety, Use and Care Information„ Conditions that require immediate action Chapter 7. Safety, Use and Care InformationChapter 7. Safety, Use and Care Information „ Safety guidelinesChapter 7. Safety, Use and Care Information „ Service and upgradesDanger „ Power cords and power adaptersChapter 7. Safety, Use and Care Information DangerProtect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating Chapter 7. Safety, Use and Care InformationDanger Chapter 7. Safety, Use and Care Information„ Extension cords and related devices „ Plugs and outletsDanger „ Power supply statementChapter 7. Safety, Use and Care Information Danger „ Lithium coin cell battery noticeChapter 7. Safety, Use and Care Information Danger Chapter 7. Safety, Use and Care Information„ Heat and product ventilation ƒ Keep the cover closed whenever the computer is plugged in Chapter 7. Safety, Use and Care InformationDanger „ CD and DVD drive safetyChapter 7. Safety, Use and Care Information Danger „ Electrical current safety informationChapter 7. Safety, Use and Care Information To connect 1. Turn everything OFF Chapter 7. Safety, Use and Care Information„ Laser compliance statement Chapter 7. Safety, Use and Care InformationDanger Chapter 7. Safety, Use and Care InformationWhen a CD or DVD drive is installed, note the following handling instructions Danger Chapter 7. Safety, Use and Care Information„ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you workChapter 7. Safety, Use and Care Information ƒ Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock Chapter 7. Safety, Use and Care InformationNot all such appliances cause a significant electrostatic charge Chapter 7. Safety, Use and Care Information„ For outdoor use Chapter 7. Safety, Use and Care Information„ Be gentle with your computer „ Carry your computer properly„ Handle storage media and drives properly „ Data safetyChapter 7. Safety, Use and Care Information „ Other important tips „ Take care in setting passwordsChapter 7. Safety, Use and Care Information Chapter 7. Safety, Use and Care Information „ Cleaning the cover of your computerChapter 7. Safety, Use and Care Information „ Cleaning your computer keyboardChapter 7. Safety, Use and Care Information Accessibility and comfort„ Cleaning your computer display „ Ergonomic information Chapter 7. Safety, Use and Care InformationGeneral Posture Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture Chapter 7. Safety, Use and Care Information„ Questions about vision? MaintenanceChapter 7. Safety, Use and Care Information „ What if you are traveling?Chapter 7. Safety, Use and Care Information „ General tips for maintenanceƒ Update device drivers and BIOS when needed Chapter 7. Safety, Use and Care Informationƒ If required, you can find your country’s Customer Support Center at the following Web address http//consumersupport.lenovo.com Chapter 7. Safety, Use and Care Information„ What this warranty covers Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information.” „ Replacement of a product or partAppendix A. Lenovo Limited Warranty „ Use of personal information Appendix A. Lenovo Limited Warranty„ Your additional responsibilities Appendix A. Lenovo Limited Warranty „ What this warranty does not cover„ Limitation of liability Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ Dispute resolution„ Lenovo Turkey address Appendix A. Lenovo Limited Warranty„ Other rights „ European Economic Area EEAAppendix A. Lenovo Limited Warranty Warranty information1 Customer Replaceable Unit “CRU” Service „ Types of warranty serviceAppendix A. Lenovo Limited Warranty 3 Courier or Depot Service Appendix A. Lenovo Limited Warranty2 On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service centerUnder Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of Lenovo. You must pack the failed product in the shipping carton used to ship the replacement product and return it to Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty 30 days of your receipt of the replacement product Appendix A. Lenovo Limited Warranty5 Product Exchange Service Appendix B. Customer Replaceable Units CRUs Size Appendix C. SpecificationsSpecifications Environment ƒ Temperatureƒ Input rating of the AC adapter 100-240 V ac, 50 to 60 Hz ƒ 90 W Appendix C. SpecificationsBattery ƒ Lithium-ion Li-Ion battery pack Power source AC adapterMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix D. NoticesLenovo United States, Inc 1009 Think Place - Building One Appendix D. Notices Appendix D. Notices „ Export classification notice„ Television output notice Appendix D. Notices Wireless related information„ Wireless interoperability Appendix D. Notices „ Usage environment and your healthAppendix D. Notices ƒ Using the integrated wireless cards on board of airplanes, or in hospitalsAppendix D. Notices „ Products with television tuner options installed„ Note to CATV system installer TV tuner informationAppendix D. Notices „ Example of antenna groundingDanger Appendix D. NoticesThe following notice applies to all countries and regions Appendix D. Notices Electronic emissions notices„ Federal Communications Commission FCC Statement Appendix D. Notices „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada Appendix D. Notices „ German Class B Compliance StatementInformationen in Hinsicht EMVG Paragraf 4 Abs. 1 Appendix D. NoticesAppendix D. Notices „ European Union Compliance Statement Class B ComplianceAppendix D. Notices „ Lenovo Product Service Information„ Japanese VCCI Class B Statement Appendix D. Notices „ Japan Compliance Statement for Power line Harmonics„ Korea Class B „ General recycling statement Turkish statement of complianceTürkiye EEE Yönetmeliğine Uygunluk Beyanı WEEE and recycling statementsAppendix D. Notices EU WEEE StatementsAppendix D. Notices Japan Recycling Statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Appendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Appendix D. Notices Notice on deleting data from your hard diskNotice for Users in the U.S.A Appendix D. Notices ƒ Using the preinstalled recovery program, bring the hard disk back to factory-ship stateTrademarks Appendix D. NoticesBluetooth IndexIndex Index Usage environment Wireless LANIndex Page DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO Lenovo China P/N 147002625 Printed in China New World. New Thinking.TM