If problems persist
For problems not covered in the troubleshooting chart, or if the problem persists, follow this procedure:
1.Note the serial number and date of purchase of the NetworkAIR 1000. Contact Customer Support at a phone number or address on the back cover of this manual.
2.Be prepared to provide a description of the problem. A technician will help solve the problem over the phone, if possible, or will give you a return material authorization (RMA) number.
3.If the unit is under warranty, repairs or replacement is free of charge. If the warranty has expired, there will be a charge for repair or replacement.
4.Pack the unit carefully to avoid damage in transit. Damage sustained in transit is not covered under the warranty. Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, daytime phone number, and check (if applicable).
5.Mark the RMA number clearly on the outside of the ship- ping carton. The factory will not accept any materials with- out this marking.
6.Return the unit by insured, prepaid carrier to the address provided by the Customer Support technician.