3-6

Common Symptoms and Solutions

Buffer underrun error messages

When using Easy-CD Audio or Disc Copier:

■Make sure your system meets the minimum system requirements, see “Minimum System Requirements” on page A-1.

■Buffer underrun may be caused by hard drive compression software (see page 3-5).

■NEVER write to the recordable CD while other applications are running that could interrupt the writing-to-CD process. Log off any networks, disable any fax modem, email, screen saver, or other programs (such as TSRs, terminate-and-stay-resident programs) that may automatically send messages to your computer while writing data to the CD. If the interruption is long enough, you could ruin a write-once CD to which you are writing.

■Exit any other programs while writing data to the CD.

■If your computer has a power-management feature, disable it (see the manual that came with your computer).

■Run SCANDISK.EXE and DEFRAG.EXE periodically on your hard drive (see your Windows manual for more information). These programs improve access times to the hard drive, which will help improve system performance while writing to and reading from the CD-Writer Plus drive.

Known Compatibility Problems

■Check the Readme file that came with the CD-Writer Plus drive for additional information.

■Check the web site listed on page B-5 for the most recent information.

■Maxtor Hard Drives

You might be unable to write reliably to the CD-Writer Plus drive if you are using a Maxtor hard drive (the following models):

■71626A/AP (1.6 Gbyte)

■712260A (1.2 Gbyte)

■72004A/AP (2.0 Gbyte)

CD recordable devices require an uninterrupted data stream from the hard drive in order to write successfully to a CD. These hard drive models are designed with a built-in interrupt loop that may cause CD corruption. Please contact Maxtor's customer support at 1-800-2-