HP C4380-90100 manual Floppy disk boot record, System file, 14-13

What to do if Norton AntiVirus can’t repair 14-13

To restore your hard disk:

1.Switch off your computer using the power switch.

2.Place your write-protected Norton AntiVirus Emergency Boot Disk in the A: drive, then switch on your computer.

3.At the DOS prompt (A:\>), type RESCUE /RESTORE and press Enter. The Restore Rescue Information dialog box appears.

4.Make sure Drive A: is specified for the location of the rescue data.

5.Check all the items in the Items To Restore group box.

Press Tab to move around the dialog box. Press spacebar to check or uncheck items.

6.Choose Restore to restore the selected items.

7.When the process is complete, remove your Norton AntiVirus Emergency Boot Disk from Drive A: and restart your computer.

Windows NT: If Norton AntiVirus could not successfully repair the master boot record or a boot record on your hard disk, restart your computer from the Windows NT Emergency Repair Disk that you created when you installed Windows to attempt a repair. If this fails, you will have to reinstall Windows NT.

Floppy disk boot record

If Norton AntiVirus cannot repair a floppy disk boot record, it still removes the virus. The information on the floppy disk remains accessible and you can safely copy the files onto another disk. However, the floppy disk is no longer bootable.

System file

Windows 95: If Norton AntiVirus cannot repair a system file (for example, IO.SYS or MSDOS.SYS) you cannot delete it. You must reinstall Windows.

Restart your computer from an uninfected, write-protected floppy disk and reinstall Windows. You can use your Norton AntiVirus Emergency Boot Disk (see “Windows 95: Create rescue disks” on page 14-7) or the Windows 95 Startup Disk that you created when you installed Windows to start up. You could also use a boot disk from any version of DOS from version 5.0 or later.

AntiVirus Chapter 14: Norton