Appendix B Customer Support, Index | HP C4380-90100 manual

Appendix B: Customer Support

Who do you need to call for help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Before You Call HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 HP Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 Adaptec Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 Adobe PhotoDeluxe Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . B-9 Corel Print House Magic Service & Support . . . . . . . . . . . . . . . . . . . . B-11 Photo Organizer Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . B-13 PaperMaster Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14 Symantec Service and Support Solutions. . . . . . . . . . . . . . . . . . . . . . . B-17 Returning a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Index

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HP C4380-90100 manual Appendix B Customer Support, Index

Contents

HP SureStore CD-Writer Plus User’s Guide Table of Contents Making Inserts and Labels Making Music CDsCopying CDs HP Simple Trax Photo Organizer Corel Print House MagicPaperMaster Live Quick-Start Tutorial Norton AntiVirus Index Appendix B Customer Support Installation Guide Laser Safety Declaration of Conformity Vii FCC Declaration of Conformity Viii Duration of Limited Warranty Hewlett-Packard Limited Warranty Statement HP Software License Agreement What’s in the Package Installing CD-Writer Plus and Software Tools You’ll Need Getting an Install RecommendationTools You’ll Need Installing the Hardware Installing the Hardware Remove the cover from your computer Serial Number Slave Screws electrically ground the drive IDE Controllers PIN-1 One Device Need to purchase a Y-power cable that MPC-2 connector Installing the Software for Windows 95 or Windows NT Installing the Software for Windows 95 or Windows NT If You Have Problems Uninstalling the SoftwareDid you read the Install Recommendation see page 1-2? Click the Start button Now your computer won’t boot up If You Have Problems Does your computer meet the minimum system requirements Error message when I double-click on the CD-Writer Plus icon Inserting a CD Using Your CD-Writer PlusUsing CDs Choosing CDs for Your CD-Writer Using CDsRemoving a CD Purchase HP CD-R Recordable or write-once media Purchase HP CD-RW ReWritable media Maintenance Maintenance Things to Try First Problem Solving Common Symptoms and Solutions Common Symptoms and Solutions Video is choppy Copying directly from one CD to another doesn’t workAudio sounds poor Unable to see a second session reading from a CD-ROM drive Achieving optimal performance Hard Drive Compression Software Maxtor Hard Drives Buffer underrun error messagesKnown Compatibility Problems Checking for resource conflicts When should I use CD-RW discs? Using CD-RW DiscsSharing Your CDs Varying Formats Sharing Your CDs How do I know if a CD-ROM is MultiRead? Sharing CDs across Different FormatsCan I share a CD-RW disc? Can I share a CD-RW disc? When should I use CD-R discs? Using CD-R DiscsCan I automatically share a CD-R with anyone? What if I used DirectCD to create my CD-R disc? Using CD-R Discs Are there any other ways to create CD-R discs? Interchange SummaryWhat if I used Easy CD Audio to create my CD-R disc? Interchange Summary Uses for DirectCD Making Data CDs Starting DirectCD Starting DirectCDWriting Data to a CD the First Time Writing More Data to a DirectCD Disc Adding Data to a DirectCD DiscEjecting a DirectCD Disc Getting Help Erasing the Contents on a DirectCD Disc Starting Easy-CD Audio Making Music CDs How to Make a Music CD How to Make a Music CDUsing the Wizard Click the Audio CD Layout tab Recording Audio Tracks from an Existing Music CD Recording Wave Files Stored on Your Hard Drive Pre-recording Audio Tracks to Wave Files Click the Audio CD Layout tab Changing the Order of Your Songs Modifying Your CD LayoutRemoving Songs from Your CD Layout Modifying Your CD Layout Renaming Songs in Your CD Layout Playing Music CDsSaving a CD Layout Opening an Existing CD Layout Getting Help Making Inserts Labels Starting Jewel Case Designer How to Make a Jewel Case InsertEditing Inserts Viewing Inserts How to Make a Jewel Case Insert Using Rulers and GridsUsing Rulers Zooming Positioning Inserts Using Grids Attribute Description Adding Text Editing Text Objects Adding GraphicsArranging Track Titles Fitting Tracks on a Creating Track Column ListsDisplaying Track Numbers and Duration Times Printing Jewel Case Inserts What Kinds of CDs Can I Copy? Copying CDs What Kinds of CDs Can I Copy? Starting CD Copier How to Make a Copy of a CD How to Make a Copy of a CD Setting Description CD Copier Advanced Tab SettingsCD Copier Advanced Tab Settings Welcome to HP Simple Trax HP Simple Trax To protect files and folders immediately Protecting Files and Folders ImmediatelyProtecting Files and Folders Immediately To add files and folders to the Protection List Creating a Protection ListCreating a Protection List Scheduling a Protection Session to Run Automatically Scheduling a Protection Session to Run Automatically To schedule a protection session To retrieve protected files and folders Retrieving Protected Files and FoldersRetrieving Protected Files and Folders Retrieving Protected Files and Folders Retrieving Protected Files and Folders File Protection History dialog box appears Searching the HP Simple Trax Information VaultSearching the HP Simple Trax Information Vault Searching the HP Simple Trax Information Vault HP Simple Trax Control Panel Overview HP Simple Trax Control Panel Overview Available Files Selection Tab Protection List Schedule Setup Tab Error Logs Tab Welcome to Adobe PhotoDeluxe Adobe PhotoDeluxeRegistration Starting PhotoDeluxe Learning PhotoDeluxe If You have Problems10-2 Learning PhotoDeluxe Looking at PhotoDeluxe Looking at PhotoDeluxe10-3 Toolbar and Photo Organizer Getting a Photo into PhotoDeluxe10-4 Getting a Photo into PhotoDeluxe To get a photo Using the Get Photo Button10-5 To get a photo from My Photos, Sample Photos, or Clip Art Getting a Photo from the Photo Organizer10-6 Saving your Work Saving and Printing your Photos10-7 Saving and Printing your Photos 10-8 Sending Photos to Another Program or ComputerTo save changes to a photo To prepare a photo for use in a Web page or e-mail message To send a photo to a file format for use in another program 10-9 Printing a Photo To check Page Setup options10-10 To check the photo size in Print Preview 10-11 Touching Up a PhotoTo print multiple copies on a single To use a Touch Up Activity Undoing Mistakes Adding Text10-12 Adding Text 10-13 Exploring Advanced Features Exploring Advanced Features10-14 To change text that already exists in a photo 10-15 Marking Areas with Selection Tools 10-16 Whats in Corel Print House Magic? Corel Print House MagicCorel Print House 11-1 Corel Family & Friends Corel Photo HouseWhat You Need To Use Corel Print House Magic 11-2 11-3 Corel Print HouseCorel Print House To start Corel Print House 11-4 Corel Print House 3 Desktop Style Bar ToolboxProperty Bar Color Palette 11-6 Corel Print House 3 ProjectsRulers Beginning your work Corel Photo House11-7 Corel Photo House 11-8 Setting upCorel Photo House 2 Desktop 11-9 Corel Photo House 2 EffectsTouch-Up effects Special effects Corel Family & FriendsPlug-In effects 11-10 11-11 Getting Started Photo OrganizerStarting the Photo Organizer 12-1 Viewing Pictures Adding Photos to the Media Library12-2 Getting Started Rearranging Pictures on the Gallery Tab Viewing a Slideshow12-3 To rearrange the order of pictures on the Gallery tab Creating E-Mail Creating Albums12-4 To create an album Assigning Keywords Cataloging PicturesAssigning Classifications 12-5 Entering Search Terms Searching for Pictures12-6 To enter search terms Performing Keyword Searches Changing PicturesPerforming Classification List Searches 12-7 12-8 Printing Pictures Sending Pictures to Other Imaging Programs12-9 To print pictures individually, one per 13-1 PaperMaster Live Quick-Start Tutorial Searching for a Document Searching for a Document13-2 Viewing and Customizing Your Documents 13-3Opening and Viewing a Document Cropping Your Document Type Text Tool 13-4Sticky Note Annotation 13-5 Faxing and Printing Your DocumentsFaxing and Printing Your Documents Faxing 13-6 Creating a New Cabinet and Copying InformationCreating a New Cabinet and Copying Information Printing Creating Customized Drawers and Folders Creating Customized Drawers and Folders13-7 Creating a New Folder 13-8Creating a New Drawer Filing a Document into PaperMaster Live Filing a Document into PaperMaster Live13-9 Closing a Cabinet Publishing, Sharing and Archiving Cabinets to CD13-10 Publishing, Sharing and Archiving Cabinets to CD Viewing a Cabinet Given to you on CD Upgrade NotificationCongratulations 13-11 13-12 Upgrade Notification Norton AntiVirus What is a virus?About Norton AntiVirus 14-1 What you have to do What Norton AntiVirus does automatically14-2 About Norton AntiVirus System requirements for installation Using Norton AntiVirus14-3 Windows Turning Auto-Protect off temporarily What else can I do with Norton AntiVirus?Start Norton AntiVirus 14-4 Register Norton AntiVirus To get help using Norton AntiVirus, do one of the followingGet help 14-5 Schedule virus scans Scan for viruses14-6 To scan drives for viruses Windows 95 Create rescue disks Customize Norton AntiVirus14-7 To customize Norton AntiVirus protection 14-8 Windows NT Bypass boot record scansTo create or update rescue disks 14-9 What to do if a virus is foundWhat to do if a virus is found Windows 95 If you see a virus alert Actions 14-10 If an item can’t be repaired What to do if Norton AntiVirus can’t repairInfected files 14-11 Compressed files Hard disk master boot record or boot record14-12 To uncompress and repair 14-13 Floppy disk boot recordSystem file 14-14 Updating virus protection with LiveUpdateKeeping virus protection current 14-15 Using LiveUpdate EmailScheduling automatic LiveUpdates 14-16 Updating virus protection without LiveUpdateTo install the latest virus definitions on your computer Troubleshooting Troubleshooting14-17 Check the Load Auto-Protect At Startup check box 14-18 Program does not work properly after repair 14-19 Command-line switches 14-20 Only the boot records of the specified drives are Scanned If your computer does not have a CD-ROM drive Technical InformationMinimum System Requirements What Affects System Performance What Affects System Performance Drive Specifications Drive SpecificationsUDF 1.5 Disc Data Capacity 74 Minute CD Performance Discs supported DimensionsInterface Environmental Who do you need to call for help? Software or Hardware Customer Support ServiceCustomer Support Information For your computer Before You Call HPBefore You Call HP Where to Find This Information Other CD-ROM drives IDE controller settingsSound board Other IDE devices HP Customer Support HPFirst Faxback ServiceHP Customer Support Bulletin board site 8,N,1,F, 1200-28.8K baud Telephone FAX Electronic Support Adaptec Customer SupportTechnical and Product Support Adaptec Customer Support Canada Adobe PhotoDeluxe Technical SupportAdobe PhotoDeluxe Technical Support European Support Technical Support Services Corel Print House Magic Service & SupportCorel Print House Magic Service & Support Support Eastern Europe Middle EastAsia Pacific Africa Photo Organizer Customer Support Photo Organizer Customer Support United States and Canada PaperMaster Technical Support Eastern Europe/Middle East/Africa/Greece/Cyprus/Turkey DenmarkFinland France/Switzerland Netherlands Italy/SwitzerlandNorway Poland Virus definitions update disk Symantec Service and Support SolutionsSymantec Service and Support Solutions Technical support CompuServe America OnlineSymantec BBS Automated fax Support for old and dis versions Customer ServiceWorldwide Service and Support Brazil Returning a Drive Returning a Drive Index-1 Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11