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HP C4380-90100 Appendix B: Customer Support, Index

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Appendix B: Customer Support

Who do you need to call for help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Before You Call HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 HP Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 Adaptec Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 Adobe PhotoDeluxe Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . B-9 Corel Print House Magic Service & Support . . . . . . . . . . . . . . . . . . . . B-11 Photo Organizer Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . B-13 PaperMaster Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14 Symantec Service and Support Solutions. . . . . . . . . . . . . . . . . . . . . . . B-17 Returning a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

Index

Contents

for your internal drive Chapter 1: Installing CD-WriterPlus and Software Chapter 2: Using Your CD-WriterPlus Chapter 3: Problem Solving Chapter 4: Sharing Your CDs Chapter 5: Making Data CDs Chapter 6: Making Music CDs Chapter 7: Making Inserts and Labels Chapter 8: Copying CDs Chapter 9: HP Simple Trax Chapter 10: Adobe PhotoDeluxe™ Chapter 11: Corel Print House Magic™ Chapter 12: Photo Organizer Chapter 13: PaperMaster Live Quick-StartTutorial Chapter 14: Norton AntiVirus Appendix A: Technical Information Appendix B: Customer Support Index Product Certifications Laser Safety Laser-Sicherheit CAUTION WARNUNG Federal Communications Commission R.F. Interference Statement FCC Declaration of Conformity Canadian Standards Association Information Statement Korean RRL Statement Copyright notice for Denmark: Copyright ved brug af CD-Writer7100i/e enheder solgt i Danmark Hewlett-PackardLimited Warranty Statement HP Software License Agreement Make sure you have the items shown below. (Keep the packaging in case you need to transport the CD-WriterPlus drive.) Software and Plus Writer D:\SETUP Install CD-Writer Plus Print 3.Remove the cover from your computer 4. Remove the cover plate from a larger half-height drive bay Serial number: center right- hand Page Page Page Page Page Page Page 1.Click the Start button Programs ■Point to HP CD-WriterPlus ■Point to Tools & Information ■Point to Utilities Now your computer won’t boot up The CD-WriterPlus drive doesn’t show up in My Computer or Explorer Not sure which drive letter was assigned to the CD-WriterPlus My Computer Eject Does your computer meet the minimum system requirements Error message when I double-clickon the CD-WriterPlus icon Page Page Purchase HP CD-RW(ReWritable) media Purchase HP CD-R(Recordable or write-once)media Page Page The computer is trying to boot up from the CD-WriterPlus drive or receiving “Invalid Media” error message Copying directly from one CD to another doesn’t work Audio sounds poor Video is choppy Unable to see a second session reading from a CD-ROMdrive Applications cannot locate the CD in the CD-WriterPlus drive CDROM Settings Assign Drive Letter Lost power to the computer or had to press CTRL-ALT-DELwhile writing to the CD Hard Drive Compression Software Achieving optimal performance Buffer underrun error messages Known Compatibility Problems Checking for resource conflicts Properties Device Manager CD- ROM When should I use CD-RWdiscs Page Can I share a CD-RWdisc How do I know if a CD-ROMis MultiRead What if I want to share with users that have standard CD-ROM drives Can I play an audio disc I made on a CD-RWdisc in my car or Page When should I use CD-Rdiscs Can I automatically share a CD-Rwith anyone What if I used DirectCD to create my CD-Rdisc Windows 95 and Windows NT Windows 3.x and DOS Page What if I used Easy CD Audio to create my CD-Rdisc Are there any other ways to create CD-Rdiscs Application Type of CD used to Page Save or Save As commands Send To Next I will be using DirectCD to read and write the CD through the drive letter associated with the CD-Rdrive Next Finish Save As Delete Yes DirectCD Help 2.Select Programs, point to HP CD-WriterPlus, and select Make Music CDs Page New CD Layout 2.Click the Audio CD Layout tab: Create CD 3.Click the Audio CD Layout tab 2.Click the Audio CD Layout tab Pre-record to WAV file Save Cut Rename Open CD Layout Help Topics Page Viewing Inserts Zooming Using Rulers and Grids Positioning Inserts Insert Text Attribute Description Editing Text Objects Creating Track Column Lists Displaying Track Numbers and Duration Times Fitting Tracks on a Page Best Fit Print Print Preview Notes 2.Select Programs, point to HP CD-WriterPlus, and select Copy CDs Test Test & Copy Setting Page To protect files and folders immediately: Windows Explorer HP Simple Trax Protect To add files and folders to the Protection List: Add to Protection List To schedule a protection session: HP Simple Trax Control Panel HP CD- Writer Plus Control Panel Schedule Setup All files in the list: Only changed files: Run Now To retrieve protected files and folders: Simple Trax Tools Find In Simple Trax Ask before overwriting files Include subdirectories Copy files to an alternate location Browse View Versions File Protection History The File Protection History dialog box appears: To find protected files in the HP Simple Trax information vault: Named Look in: Find Now Stop Date Selection: Schedule Setup: Error Logs: Available Files All Files & Folders: File Type: Individual Files: Add to List Protection List Run Now... Button: Error Log List: View Button: Delete Button: Keep last Adobe PhotoDeluxe Adobe PhotoDeluxe Page Page Page To get a photo: Get Photo Intro tab My Photos To get a photo from My Photos, Sample Photos, or Clip Art: Sample Photos Clip Art To move a photo to the photo organizer: To save changes to a photo: Save To prepare a photo for use in a Web page or e-mailmessage: Send To Internet To send a photo to a file format for use in another program: To Disk Export 1 Export GIF Format To check the photo size in Print Preview: To Printer To check Page Setup options: Page Setup To print a photo: To print multiple copies on a single page: Tiled Printing To use a Touch Up Activity: 2.Click the Touch Up or More Touch Up tab Undo Revert to Saved Esc Cancel Undo To add text: Text Enter Color swatch Alignment To change text that already exists in a photo: Page Page Corel Print House™ Corel Photo House™ Corel Family & Friends™ What You Need To Use Corel Print House Magic To start Corel Print House Programs, HP CD- Writer Plus, Corel Print House Magic, Corel Print House View Property Bar The Notebook The Toolbox The Style Bar The Property Bar The Color Palette The rulers To Start Corel Photo House Programs, HP CD- Writer Plus, Corel Print House Magic, Corel Photo House Setting up the page Touch-Upeffects Special effects Plug-Ineffects Page To start Photo Organizer: 1.Choose Start, Programs, Photo Organizer, Photo Organizer Don’t show me this page again To add photos to the Media Library: Get Files Compact Disc Floppy Rearranging Pictures on the Gallery Tab To create an album: Album Create Assigning Keywords Assigning Classifications Entering Search Terms Performing Keyword Searches Performing Classification List Searches Crop Scale Rotate Reset Change Scale Picture Setup Use any of the following methods to send pictures to another program: Send To Page Reg card Documents Opening and Viewing a Document Open Document Cropping Your Document AutoCrop “Sticky Note” Annotation Sticky Note Type Text Tool Type Text Edit Delete Annotation Faxing Fax Backup Cabinet Backup Cabinet Creating a New Drawer New Drawer Text Color Choose Icon Creating a New Folder New Document>Scan Publish Cabinet Publish Close Cabinet Help|About Page Page Page WHY Windows 95: Windows Windows NT To turn off Norton AntiVirus Auto-Protecttemporarily: Auto-Protect Disable Enable To open the Norton AntiVirus window: To register Norton AntiVirus: About Norton AntiVirus Register Now To get help using Norton AntiVirus, do one of the following: Contents To scan drives for viruses: Drives Drive types 3.Click Scan Now To scan individual files or folders for viruses: Minimize To customize Norton AntiVirus protection: Options WHY To create or update rescue disks: Rescue Disk To bypass boot record scans for Windows NT: Master Boot Record Boot Records Windows 95: If you see a virus alert Windows NT: If you see a virus alert Windows 95 and Windows NT: If you see the Norton AntiVirus Repair Wizard If you see the Problems Found dialog Actions Continue Exclude click Inoculate Inoculate Infected files Compressed files Hard disk master boot record or boot record Floppy disk boot record System file To update virus protection: Find Device Automatically Internet Modem To receive LiveUpdate Email: Subscribe Me To start a LiveUpdate session from the LiveUpdate Email: To schedule automatic LiveUpdates: Scheduled LiveUpdate Monthly To install the latest virus definitions on your computer: Intelligent Updater Norton AntiVirus can’t repair my infected files Norton AntiVirus Auto-Protectdoesn’t load when I start my computer 4.Check the Load Auto-ProtectAt Startup check box I’ve scanned and removed a virus, but it keeps A:GO NAVW32 [[pathname] options] NAVWNT pathname /MEM /BOOT /NORESULTS If your computer does not have a CD-ROMdrive: Before You Install Make Diskette Processor (CPU) RAM Your Hard Drive IDE Interface Type For optimal performance ISO 9660 Disc Data Capacity (74 Minute CD) Number Size required for header Size available for data information Discs supported Interface Dimensions Environmental The Software or Hardware Customer Support Service Page Information For your computer CD-WriterPlus drive model on a small sticker on the underneath side of the tray of the Drive firmware version SCSI Other CD-ROMdrives Sound board IDE controller settings Click the Start America Online CompuServe World Wide Web Bulletin board site (8,N,1,F, 1200-28.8Kbaud) HPFirst Faxback Service Asia/Pacific E-mail FTP Site Login: Password: Asia/Pacific FAX Adaptec Customer Support Interactive Fax System Interactive Voice Response In the U.S U.S. and Canada CUSTOMER SERVICE Worldwide Technical Support Priority Technical Support services Access numbers for Corel Print House Magic Technical Support Middle East Eastern Europe Europe Asia Pacific Africa Photo Organizer Customer Support Call the appropriate number listed in this section if you have questions about the Photo Organizer software Online. . . . . . . . www.broder.com/support/support.html PaperMaster Technical Support USA United Kingdom Australia Austria/Switzerland Denmark Eastern Europe/Middle East/Africa/Greece/Cyprus/Turkey Finland France/Switzerland Germany Italy/Switzerland Netherlands Norway Poland Spain/Portugal Page Symantec BBS Automated fax retrieval system StandardCare PriorityCare and Support for old and discontinued versions Page Returning a Drive All other countries except USA In the USA Index-1 Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11