HP C4380-90100 manual Where to Find This Information

Before You Call HP B-3

Where to Find This Information

CD-Writer Plus drive model

The CD-Writer Plus drive model number appears on a small sticker on

the underneath side of the tray of the CD-Writer Plus drive, as well as on the box. Example: 7200i (internal) or 7200e (external)

Drive firmware version

In Windows 95, the drive firmware version and model number (above) appear in the CD-ROM settings. Right-click on the My Computer icon, select Properties, select the Device Manager tab, double-click on CDROM. Double-click on the CD-Writer Plus drive, and then click on the Settings tab. Example: Firmware revision 1.00

In Windows NT, the drive firmware version and model number (above) appears in the CD-ROM settings. Open the Control Panel. Click on SCSI. Scroll down the list, double-click on ATAPI. Double-click on the CD- Writer Plus drive, and then click on the Settings tab. Example: Firmware

revision 1.00

Drive serial number

The CD-Writer Plus drive serial number appears on the main label on the top of the drive. See page 1-5. It also appears on the underside of the CD tray.

Computer brand and model

The computer brand appears on the front of your computer and in the documentation that came with your computer. Example: Dell Dimension XP-90.

Operating system and amount of RAM installed

In Windows 95, from the Start menu on the task bar, select Settings/ Control Panel. Double-click on System. Select the General tab. Write down the version number and the amount of memory installed; for example: 4.00.950 and 16 MB RAM.

In Windows NT (while signed on as Administrator), from the Start menu on the task bar, select Programs/Administrative Tools (Common)/

Windows NT Diagnostics. Select the Version tab and write down the

version number and service pack number; for example: 4.00.1381 and

Service Pack 2. Then select the Memory tab and write down the amount

Support Appendix B: Customer