Customer Support

Appendix B:

Who do you need to call for help?

The following table will help direct you to the appropriate customer support service.

Software or Hardware	Customer Support Service	Page

HP CD-Writer Plus	HP Customer Support	page B-2

Direct CD	Adaptec Customer Support	page B-2

Easy-CD Audio	Adaptec Customer Support	page B-8

Jewel Case Designer	Adaptec Customer Support	page B-8

CD Copier	Adaptec Customer Support	page B-8

HP Simple Trax	HP Customer Support	page B-5

Adobe Photo Deluxe	Adobe Customer Support	page B-9

Corel Print House Magic	Corel Customer Support	page B-11

Photo Organizer	Digital NOW! Customer	page B-13
	Support

Paper Master Live	Documagix Customer	page B-14
	Support

Norton Antivirus	Symantec Customer Support	page B-17

Support	Appendix B: Customer

B-1

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HP C4380-90100 manual Who do you need to call for help?, Software or Hardware Customer Support Service

Contents

HP SureStore CD-Writer Plus User’s Guide Table of Contents Making Inserts and Labels Making Music CDsCopying CDs HP Simple Trax Photo Organizer Corel Print House MagicPaperMaster Live Quick-Start Tutorial Norton AntiVirus Index Appendix B Customer Support Installation Guide Laser Safety Declaration of Conformity Vii FCC Declaration of Conformity Viii Duration of Limited Warranty Hewlett-Packard Limited Warranty Statement HP Software License Agreement What’s in the Package Installing CD-Writer Plus and Software Tools You’ll Need Getting an Install RecommendationTools You’ll Need Installing the Hardware Installing the Hardware Remove the cover from your computer Serial Number Slave Screws electrically ground the drive IDE Controllers PIN-1 One Device Need to purchase a Y-power cable that MPC-2 connector Installing the Software for Windows 95 or Windows NT Installing the Software for Windows 95 or Windows NT If You Have Problems Uninstalling the SoftwareDid you read the Install Recommendation see page 1-2? Click the Start button Now your computer won’t boot up If You Have Problems Does your computer meet the minimum system requirements Error message when I double-click on the CD-Writer Plus icon Using CDs Using Your CD-Writer PlusInserting a CD Removing a CD Using CDsChoosing CDs for Your CD-Writer Purchase HP CD-R Recordable or write-once media Purchase HP CD-RW ReWritable media Maintenance Maintenance Things to Try First Problem Solving Common Symptoms and Solutions Common Symptoms and Solutions Audio sounds poor Copying directly from one CD to another doesn’t workVideo is choppy Unable to see a second session reading from a CD-ROM drive Achieving optimal performance Hard Drive Compression Software Known Compatibility Problems Buffer underrun error messagesMaxtor Hard Drives Checking for resource conflicts When should I use CD-RW discs? Using CD-RW DiscsSharing Your CDs Varying Formats Sharing Your CDs Can I share a CD-RW disc? Sharing CDs across Different FormatsHow do I know if a CD-ROM is MultiRead? Can I share a CD-RW disc? When should I use CD-R discs? Using CD-R DiscsCan I automatically share a CD-R with anyone? What if I used DirectCD to create my CD-R disc? Using CD-R Discs What if I used Easy CD Audio to create my CD-R disc? Interchange SummaryAre there any other ways to create CD-R discs? Interchange Summary Uses for DirectCD Making Data CDs Writing Data to a CD the First Time Starting DirectCDStarting DirectCD Ejecting a DirectCD Disc Adding Data to a DirectCD DiscWriting More Data to a DirectCD Disc Getting Help Erasing the Contents on a DirectCD Disc Starting Easy-CD Audio Making Music CDs Using the Wizard How to Make a Music CDHow to Make a Music CD Click the Audio CD Layout tab Recording Audio Tracks from an Existing Music CD Recording Wave Files Stored on Your Hard Drive Pre-recording Audio Tracks to Wave Files Click the Audio CD Layout tab Changing the Order of Your Songs Modifying Your CD LayoutRemoving Songs from Your CD Layout Modifying Your CD Layout Renaming Songs in Your CD Layout Playing Music CDsSaving a CD Layout Opening an Existing CD Layout Getting Help Making Inserts Labels Starting Jewel Case Designer How to Make a Jewel Case InsertEditing Inserts Viewing Inserts How to Make a Jewel Case Insert Using Rulers and GridsUsing Rulers Zooming Positioning Inserts Using Grids Attribute Description Adding Text Arranging Track Titles Adding GraphicsEditing Text Objects Displaying Track Numbers and Duration Times Creating Track Column ListsFitting Tracks on a Printing Jewel Case Inserts What Kinds of CDs Can I Copy? Copying CDs What Kinds of CDs Can I Copy? Starting CD Copier How to Make a Copy of a CD How to Make a Copy of a CD CD Copier Advanced Tab Settings CD Copier Advanced Tab SettingsSetting Description Welcome to HP Simple Trax HP Simple Trax Protecting Files and Folders Immediately Protecting Files and Folders ImmediatelyTo protect files and folders immediately Creating a Protection List Creating a Protection ListTo add files and folders to the Protection List Scheduling a Protection Session to Run Automatically Scheduling a Protection Session to Run Automatically To schedule a protection session Retrieving Protected Files and Folders Retrieving Protected Files and FoldersTo retrieve protected files and folders Retrieving Protected Files and Folders Retrieving Protected Files and Folders Searching the HP Simple Trax Information Vault Searching the HP Simple Trax Information VaultFile Protection History dialog box appears Searching the HP Simple Trax Information Vault HP Simple Trax Control Panel Overview HP Simple Trax Control Panel Overview Available Files Selection Tab Protection List Schedule Setup Tab Error Logs Tab Welcome to Adobe PhotoDeluxe Adobe PhotoDeluxeRegistration Starting PhotoDeluxe Learning PhotoDeluxe If You have Problems10-2 Learning PhotoDeluxe 10-3 Looking at PhotoDeluxeLooking at PhotoDeluxe Toolbar and Photo Organizer Getting a Photo into PhotoDeluxe10-4 Getting a Photo into PhotoDeluxe 10-5 Using the Get Photo ButtonTo get a photo 10-6 Getting a Photo from the Photo OrganizerTo get a photo from My Photos, Sample Photos, or Clip Art Saving your Work Saving and Printing your Photos10-7 Saving and Printing your Photos 10-8 Sending Photos to Another Program or ComputerTo save changes to a photo To prepare a photo for use in a Web page or e-mail message To send a photo to a file format for use in another program 10-9 Printing a Photo To check Page Setup options10-10 To check the photo size in Print Preview 10-11 Touching Up a PhotoTo print multiple copies on a single To use a Touch Up Activity Undoing Mistakes Adding Text10-12 Adding Text 10-13 Exploring Advanced Features Exploring Advanced Features10-14 To change text that already exists in a photo 10-15 Marking Areas with Selection Tools 10-16 Whats in Corel Print House Magic? Corel Print House MagicCorel Print House 11-1 Corel Family & Friends Corel Photo HouseWhat You Need To Use Corel Print House Magic 11-2 11-3 Corel Print HouseCorel Print House To start Corel Print House 11-4 Corel Print House 3 Desktop Style Bar ToolboxProperty Bar Color Palette Rulers Corel Print House 3 Projects11-6 Beginning your work Corel Photo House11-7 Corel Photo House Corel Photo House 2 Desktop Setting up11-8 Touch-Up effects Corel Photo House 2 Effects11-9 Special effects Corel Family & FriendsPlug-In effects 11-10 11-11 Getting Started Photo OrganizerStarting the Photo Organizer 12-1 Viewing Pictures Adding Photos to the Media Library12-2 Getting Started Rearranging Pictures on the Gallery Tab Viewing a Slideshow12-3 To rearrange the order of pictures on the Gallery tab Creating E-Mail Creating Albums12-4 To create an album Assigning Keywords Cataloging PicturesAssigning Classifications 12-5 Entering Search Terms Searching for Pictures12-6 To enter search terms Performing Keyword Searches Changing PicturesPerforming Classification List Searches 12-7 12-8 Printing Pictures Sending Pictures to Other Imaging Programs12-9 To print pictures individually, one per 13-1 PaperMaster Live Quick-Start Tutorial 13-2 Searching for a DocumentSearching for a Document Viewing and Customizing Your Documents 13-3Opening and Viewing a Document Cropping Your Document Sticky Note Annotation 13-4Type Text Tool 13-5 Faxing and Printing Your DocumentsFaxing and Printing Your Documents Faxing 13-6 Creating a New Cabinet and Copying InformationCreating a New Cabinet and Copying Information Printing 13-7 Creating Customized Drawers and FoldersCreating Customized Drawers and Folders Creating a New Drawer 13-8Creating a New Folder 13-9 Filing a Document into PaperMaster LiveFiling a Document into PaperMaster Live Closing a Cabinet Publishing, Sharing and Archiving Cabinets to CD13-10 Publishing, Sharing and Archiving Cabinets to CD Viewing a Cabinet Given to you on CD Upgrade NotificationCongratulations 13-11 13-12 Upgrade Notification Norton AntiVirus What is a virus?About Norton AntiVirus 14-1 What you have to do What Norton AntiVirus does automatically14-2 About Norton AntiVirus System requirements for installation Using Norton AntiVirus14-3 Windows Turning Auto-Protect off temporarily What else can I do with Norton AntiVirus?Start Norton AntiVirus 14-4 Register Norton AntiVirus To get help using Norton AntiVirus, do one of the followingGet help 14-5 Schedule virus scans Scan for viruses14-6 To scan drives for viruses Windows 95 Create rescue disks Customize Norton AntiVirus14-7 To customize Norton AntiVirus protection To create or update rescue disks Windows NT Bypass boot record scans14-8 14-9 What to do if a virus is foundWhat to do if a virus is found Windows 95 If you see a virus alert Actions 14-10 If an item can’t be repaired What to do if Norton AntiVirus can’t repairInfected files 14-11 Compressed files Hard disk master boot record or boot record14-12 To uncompress and repair System file Floppy disk boot record14-13 Keeping virus protection current Updating virus protection with LiveUpdate14-14 Scheduling automatic LiveUpdates Using LiveUpdate Email14-15 To install the latest virus definitions on your computer Updating virus protection without LiveUpdate14-16 Troubleshooting Troubleshooting14-17 Check the Load Auto-Protect At Startup check box 14-18 Program does not work properly after repair 14-19 Command-line switches 14-20 Only the boot records of the specified drives are Scanned Minimum System Requirements Technical InformationIf your computer does not have a CD-ROM drive What Affects System Performance What Affects System Performance Drive Specifications Drive SpecificationsUDF 1.5 Disc Data Capacity 74 Minute CD Performance Discs supported DimensionsInterface Environmental Customer Support Software or Hardware Customer Support ServiceWho do you need to call for help? Before You Call HP Before You Call HPInformation For your computer Where to Find This Information Other CD-ROM drives IDE controller settingsSound board Other IDE devices HP Customer Support HPFirst Faxback ServiceHP Customer Support Bulletin board site 8,N,1,F, 1200-28.8K baud Telephone FAX Electronic Support Adaptec Customer SupportTechnical and Product Support Adaptec Customer Support Adobe PhotoDeluxe Technical Support Adobe PhotoDeluxe Technical SupportCanada European Support Technical Support Services Corel Print House Magic Service & SupportCorel Print House Magic Service & Support Support Eastern Europe Middle EastAsia Pacific Africa Photo Organizer Customer Support Photo Organizer Customer Support United States and Canada PaperMaster Technical Support Eastern Europe/Middle East/Africa/Greece/Cyprus/Turkey DenmarkFinland France/Switzerland Netherlands Italy/SwitzerlandNorway Poland Virus definitions update disk Symantec Service and Support SolutionsSymantec Service and Support Solutions Technical support CompuServe America OnlineSymantec BBS Automated fax Worldwide Service and Support Customer ServiceSupport for old and dis versions Brazil Returning a Drive Returning a Drive Index-1 Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11

HP C4380-90100 manual Customer Support, Who do you need to call for help?

Models: C4380-90100

Customer Support

Who do you need to call for help?

Software or Hardware

Customer Support Service