HP C4380-90100 America Online, CompuServe, Symantec BBS, Automated fax, Retrieval system, Support

B-18 Symantec Service and Support Solutions

■FAQs: Frequently Asked Questions documents, also known as FAQs, list commonly asked questions and clear answers for specific products.

■Discussion groups: Discussion groups provide a forum where you can ask questions and receive answers from Symantec online support technicians.

■FTP: Point your Web browser to http://service.symantec.com to search for and download technical notes and software updates. You can also click the LiveUpdate button in programs enabled with this feature to automatically download and install software updates and virus definitions.

Other Symantec support options include the following:

America Online	Type Keyword: SYMANTEC to access the
	Symantec forum.
CompuServe	Type GO SYMANTEC to access the Symantec
	forum.
Symantec BBS	Set your modem to 8 data bits, 1 stop bit, no
	parity and dial (541) 484-6669.
Automated fax	To receive general product information, fact
retrieval system	sheets and product upgrade order forms
	directly to your fax machine, please call our
	Customer Service fax retrieval system at (800)
	554-4403 or (541) 984-2490.
	For technical application notes, please call our
	Technical Support fax retrieval system at (541)
	984-2490 and select option 2.
StandardCare	If you can’t access the Internet, take advantage
Support	of your 90 days of free telephone technical
	support (from the date of your first call) at no
	charge to all registered users of Symantec
	software. Call (541) 465 8420.
PriorityCare and	Expanded telephone support services available
PlatinumCare	to all registered customers. For complete
Support	information, please call our automated fax
	retrieval service, located in the United States,
	at (800) 554-4403 or (541) 984-2490, and
	request document 070, or visit our website:
	www.symantec.com/techsupp/telesupp.html