HP C4380-90100 manual Symantec Service and Support Solutions, Virus definitions update disk

Symantec Service and Support Solutions B-17

Symantec Service and Support Solutions

Symantec is committed to excellent service worldwide. Our goal is to provide you with professional assistance in the use of our software and services, wherever you are located.

Technical Support and Customer Service solutions vary by country. If you have questions about the services described below, please refer to the section “Worldwide Service and Support” at the end of this section.

Virus definitions update disk

If you don’t have a modem to obtain virus definitions files using the Internet, Compuserve, America Online, or the Symantec BBS, you can order regular updates from Symantec to arrive by mail. This service requires a fee.

To order, do one of the following:

■In the United States, call (800) 441-7234.

■Outside the United States, contact your local Symantec office or representative.

Technical support

Symantec offers an array of technical support options designed for your individual needs to help you get the most out of your software investment.

World Wide Web

The Symantec World Wide Web site (http://service.symantec.com) is the doorway to a set of online technical support solutions where you will find the following services:

■Interactive problem solver: Symantec’s online interactive problem solver (known as the Support Genie) helps you solve problems and answer questions about many Symantec products.

■Product knowledgebases: Product knowledgebases enable you to search thousands of documents used by Symantec Support Technicians to answer customer questions.

Support Appendix B: Customer