Symantec Service and Support Solutions

B-19

Support for old and discontinued versions

When a new version of this software is released, registered users will receive upgrade information in the mail. Telephone support will be provided for the previous version for six months after the release of the new version. Technical information may still be available through online support.

When Symantec announces that a product will no longer be marketed or sold, telephone support will be discontinued 60 days later. Support will only be available for discontinued products through online services. See the section “Technical support” for online service options.

Customer Service

Symantec’s Customer Service department can assist you with nontechnical questions. Call Customer Service to:

Order an upgrade.

Subscribe to the Symantec Support Solution of your choice.

Fulfill your request for product literature or demonstration disks.

Find out about dealers and consultants in your area.

Replace missing or defective CDs, disks, manuals, etc.

Update your product registration with address or name changes.

You can also visit Customer Service online at at our website www.symantec.com/custserv for the latest Customer Service FAQs, to find out the status of your order or return, or to post a query to a Customer Service discussion group.

Worldwide Service and Support

Symantec provides Technical Support and Customer Service worldwide. Services vary by country and include International Partners who represent Symantec in regions without a Symantec office. For general information, please contact the Symantec Service and Support Office for your region.

Support