Video and Display Problems, If the display is blank | Dell PP01X

NO N -S Y S T E M D I S K E R R O R — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.

Video and Display Problems

If the display is blank

CH E C K T H E			L IG H T — When the		light is blinking, the computer
has power.
has power.
• If the	light is blinking, the computer is in standby mode—press the

power button to exit standby mode.

• If the light is off, press the power button.

• If the light is on, your power management settings may have caused the display to turn off. Try pressing any key or move the cursor to exit standby mode.

CH E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CH E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on.

CO N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T —

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

AD J U S T T H E PO W E R PR O P E R T I E S — See the Tell Me How help file, or search for the keyword standby in the Windows Help and Support Center. To access help, see page 72.

HINT: If you are using a program that requires a higher resolution than your computer supports, Dell recommends that you attach an external monitor to your computer.

Solving Problems

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Dell PP01X owner manual Video and Display Problems, If the display is blank

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Hints, Notices, and Cautions Contents Customizing the Touch Pad and Track Stick Setting Up Your Internet ConnectionUsing Blank CD-R Discs or Blank CD-RW Discs Connecting a Television to the Computer Uninterruptible Power Supply Devices Ensuring Sufficient Power for Your ComputerModem and Internet Connection Problems If You Drop or Damage Your Computer Resolving Other Technical Problems Total Satisfaction Return Policy U.S. Only 148 Contents Reinstalling Microsoft Windows XPReinstalling Drivers and Software 102 Viewing the System Setup Screens 119 155 153 General Power Battery EMC Instructions Air Travel When Using Your Computer When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Ergonomic Computing Habits When Using Your Computer When Using Your Computer Turning Off the Computer About the Module Bay Setting Up and Using Your Computer Setting Up and Using Your Computer Tour of Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Modem cover Docking device latch Bottom View Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Connecting to the Internet Setting Up a Home and Office Network With Windows XP Your ISP Setting Up Your Internet Connection Copying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW DiscsHelpful Tips How to Copy a CD Turning Off the Computer About the Module BaySwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Using the Keyboard and Touch Pad Dell AccessDirect ButtonsSwapping Devices While the Computer Is Running Reprogramming the Buttons Button Functions Numeric keypad Numeric Keypad Display Functions Power ManagementKeyboard Shortcuts System Functions Microsoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track Stick Enabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Nvidia Video Controller Enabling the Display Settings for a Television ATI Video Controller Using S/PDIF Digital Audio Setting Up and Using Your Computer Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Dolby Headphone Power Protection Devices Setting Up the Docking Device to Connect to a Network Uninterruptible Power Supply Devices Surge ProtectorsLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer If You Drop or Damage Your Computer Drivers Resolving Other Technical Problems If Your Computer Gets Wet Solving Problems Finding Solutions Solving Problems Power Problems Accessing Help Ensuring Sufficient Power for Your Computer Docking While the Computer Is Running Start-Up Error MessagesDocking Power Considerations AC Power Loss While the Computer Is Docked If the display is blank Video and Display Problems If the display is difficult to read If only part of the display is readableClick Appearance and Themes Sound and Speaker Problems If you have a problem with integrated speakersIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Scanner Problems Close the Phone and Modems Options windowClick Phone and Modem Options Touch Pad or Mouse Problems Unexpected Characters External Keyboard Problems If you cannot save a file to a floppy disk drive Drive Problems If you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive tray If the CD-RW drive stops writing PC Card ProblemsIf you have problems with a hard drive Under Error-checking, click Check Now Click Start Error Messages Network Problems Click the Change or Remove Program icon Click Control Panel Click Add or Remove Programs Program stops responding General Program ProblemsError messages appear Program crashes Mail Problems Resolving Other Technical ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer What Is a Driver? DriversIdentifying Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing the Drivers and Utilities CD Click Properties Manually Reinstalling Drivers for Windows XP Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click System Using Microsoft Windows XP System Restore Creating a Restore Point Using the System Restore WizardManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Reinstalling Microsoft Windows XPUndoing the Last System Restore Before You Reinstall Starting Windows XP Setup Preparing to Boot From the Operating System CD Solving Problems 101 Completing the GUI Setup Reinstalling Drivers and Software Completing the Operating System Setup102 Solving Problems Adding and Replacing Parts Replacing the Palm Rests 104 Adding and Replacing Parts Adding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 Replacing the Hard Drive 108 Adding and Replacing Parts Lift the hard drive cover until you feel a click Returning a Hard Drive to Dell 110 Adding and Replacing Parts P e n d i Specifications Ports and Connectors CommunicationsAppendix 113 Video Audio114 Appendix Display KeyboardAppendix 115 116 Appendix BatteryTouch Pad Track Stick AC Adapter PhysicalAppendix 117 118 Appendix Environmental Appendix 119 System Setup OverviewViewing the System Setup Screens System Setup Screens 120 Appendix Commonly Used Options Changing the Boot Sequence Appendix 121 Dell Technical Support Policy U.S. OnlyChanging Printer Modes Changing COM Ports Definition of Dell-Installed Software and Peripherals Definition of Third-Party Software and Peripherals122 Appendix Appendix 123 Returning Items for Warranty Repair or Credit Argentina Buenos Aires Contacting DellAnguilla Antigua and Barbuda Barbados Australia SydneyAustria Vienna Website support.euro.dell.com Bahamas British Virgin Islands BermudaBolivia Brazil Czech Republic Prague Website support.euro.dell.com China XiamenColombia Costa Rica Ecuador Denmark Copenhagen Website support.euro.dell.comDominica Dominican Republic Germany Langen Website support.euro.dell.com France Paris Montpellier Website support.euro.dell.comHome and Small Business Corporate 130 Appendix Hong KongIndia Ireland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.com JamaicaAppendix 131 Japan Kawasaki Website support.jp.dell.com Korea Seoul132 Appendix Malaysia Penang Latin AmericaLuxembourg Website support.euro.dell.com Macao Netherlands Amsterdam Website support.euro.dell.com MexicoMontserrat Netherlands Antilles Poland Warsaw Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPanama Peru St. Vincent and the Grenadines Puerto RicoSt. Kitts and Nevis St. Lucia Appendix 137 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Taiwan Turks and Caicos Islands Dell.co.uk/lca/customerservicesThailand Trinidad/Tobago A. Austin, Texas BusinessAppendix 139 140 Appendix Regulatory NoticesVirgin Islands Venezuela Appendix 141 142 Appendix NOM Information Mexico Only Appendix 143 CE Mark Notice Appendix Limited Warranties and Return Policy Limited Warranty for the U.SWhat is covered by this limited warranty? What is not covered by this limited warranty? 146 Appendix How long does this limited warranty last?What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product?Appendix 147 148 Appendix May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only What do I do if I am not satisfied? Appendix 149 Limited Warranty Terms for Canada 150 Appendix Appendix 151 152 Appendix Total Satisfaction Return Policy Return Policy Dell Software and PeripheralsThird-Party Software and Peripherals Products Dell-Branded Peripheral Products Limitation and Statutory Rights GuaranteeExclusions Making a Claim Appendix 155 Appendix Index 157 D ex 158 Index Index 159 160 Index Dell Information Development Dell Confidential