General Program Problems, Program crashes | Dell PP01X guide

General Program Problems

A program crashes

SE E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

EN D T H E P R O G R A M

1 Simultaneously press .

2 Click the Applications tab, and then select the program that is no longer responding.

3Click the End Task button.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 42), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows® shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.

Error messages appear

RE V I E W "ER R O R ME S S A G E S " — Look up the message and take the appropriate action. See page 87 and the software documentation.

HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

Solving Problems

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Dell PP01X owner manual General Program Problems, Program crashes, Program stops responding, Solid blue screen appears

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Hints, Notices, and Cautions Contents Using Blank CD-R Discs or Blank CD-RW Discs Setting Up Your Internet ConnectionConnecting a Television to the Computer Customizing the Touch Pad and Track Stick Modem and Internet Connection Problems Uninterruptible Power Supply DevicesEnsuring Sufficient Power for Your Computer If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Software 102 Reinstalling Microsoft Windows XPViewing the System Setup Screens 119 Total Satisfaction Return Policy U.S. Only 148 Contents 155 153 General Power Battery EMC Instructions Air Travel When Using Your Computer When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Ergonomic Computing Habits When Using Your Computer When Using Your Computer Turning Off the Computer About the Module Bay Setting Up and Using Your Computer Front View Setting Up and Using Your ComputerTour of Your Computer Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Modem cover Docking device latch Bottom View Printer Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer USB connector on the computer Connecting to the Internet Setting Up a Home and Office Network With Windows XP Your ISP Setting Up Your Internet Connection Copying CDs Helpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Swapping Devices While the Computer Is Turned Off Turning Off the ComputerAbout the Module Bay Bottom of computer Device Latch release Swapping Devices While the Computer Is Running Using the Keyboard and Touch PadDell AccessDirect Buttons Reprogramming the Buttons Button Functions Numeric keypad Numeric Keypad Keyboard Shortcuts Power ManagementSystem Functions Display Functions Microsoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track Stick Enabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Nvidia Video Controller Enabling the Display Settings for a Television ATI Video Controller Using S/PDIF Digital Audio Setting Up and Using Your Computer Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Dolby Headphone Power Protection Devices Setting Up the Docking Device to Connect to a Network Line Conditioners Uninterruptible Power Supply DevicesSurge Protectors Setting Up and Using Your Computer Setting Up and Using Your Computer If You Drop or Damage Your Computer Drivers Resolving Other Technical Problems If Your Computer Gets Wet Solving Problems Finding Solutions Solving Problems Power Problems Accessing Help Ensuring Sufficient Power for Your Computer Docking Power Considerations Start-Up Error MessagesAC Power Loss While the Computer Is Docked Docking While the Computer Is Running If the display is blank Video and Display Problems Click Appearance and Themes If the display is difficult to readIf only part of the display is readable If you have a problem with external speakers Sound and Speaker ProblemsIf you have a problem with integrated speakers Printer Problems Modem and Internet Connection Problems Click Phone and Modem Options Scanner ProblemsClose the Phone and Modems Options window Touch Pad or Mouse Problems Unexpected Characters External Keyboard Problems If you cannot save a file to a floppy disk drive Drive Problems If you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive tray If you have problems with a hard drive PC Card ProblemsUnder Error-checking, click Check Now Click Start If the CD-RW drive stops writing Error Messages Network Problems Click the Change or Remove Program icon Click Control Panel Click Add or Remove Programs Error messages appear General Program ProblemsProgram crashes Program stops responding If Your Computer Gets Wet Mail ProblemsResolving Other Technical Problems If You Drop or Damage Your Computer Identifying Drivers What Is a Driver?Drivers Using the Drivers and Utilities CD Reinstalling DriversUsing Windows XP Device Driver Rollback Click Properties Manually Reinstalling Drivers for Windows XP Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click System Using Microsoft Windows XP System Restore Manually Creating the Restore Points Creating a Restore PointUsing the System Restore Wizard Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Microsoft Windows XPBefore You Reinstall Reinstalling Windows XP Starting Windows XP Setup Preparing to Boot From the Operating System CD Solving Problems 101 Completing the GUI Setup 102 Solving Problems Reinstalling Drivers and SoftwareCompleting the Operating System Setup Adding and Replacing Parts Replacing the Palm Rests 104 Adding and Replacing Parts Adding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 Replacing the Hard Drive 108 Adding and Replacing Parts Lift the hard drive cover until you feel a click Returning a Hard Drive to Dell 110 Adding and Replacing Parts P e n d i Specifications Appendix 113 Ports and ConnectorsCommunications 114 Appendix VideoAudio Appendix 115 DisplayKeyboard Touch Pad BatteryTrack Stick 116 Appendix Appendix 117 AC AdapterPhysical 118 Appendix Environmental Viewing the System Setup Screens System Setup OverviewSystem Setup Screens Appendix 119 120 Appendix Commonly Used Options Changing the Boot Sequence Changing Printer Modes Dell Technical Support Policy U.S. OnlyChanging COM Ports Appendix 121 122 Appendix Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Appendix 123 Returning Items for Warranty Repair or Credit Anguilla Contacting DellAntigua and Barbuda Argentina Buenos Aires Austria Vienna Website support.euro.dell.com Australia SydneyBahamas Barbados Bolivia BermudaBrazil British Virgin Islands Colombia China XiamenCosta Rica Czech Republic Prague Website support.euro.dell.com Dominica Denmark Copenhagen Website support.euro.dell.comDominican Republic Ecuador Home and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.com India Hong KongIreland Cherrywood Website support.euro.dell.com 130 Appendix Appendix 131 Italy Milan Website support.euro.dell.comJamaica 132 Appendix Japan Kawasaki Website support.jp.dell.comKorea Seoul Luxembourg Website support.euro.dell.com Latin AmericaMacao Malaysia Penang Montserrat MexicoNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com Panama Norway Lysaker Website support.euro.dell.comPeru Poland Warsaw Website support.euro.dell.com St. Kitts and Nevis Puerto RicoSt. Lucia St. Vincent and the Grenadines Switzerland Geneva Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.comTaiwan Appendix 137 Thailand Dell.co.uk/lca/customerservicesTrinidad/Tobago Turks and Caicos Islands Appendix 139 A. Austin, TexasBusiness Virgin Islands Regulatory NoticesVenezuela 140 Appendix Appendix 141 142 Appendix NOM Information Mexico Only Appendix 143 CE Mark Notice Appendix What is covered by this limited warranty? Limited Warranty for the U.SWhat is not covered by this limited warranty? Limited Warranties and Return Policy What do I do if I need warranty service? How long does this limited warranty last?What will Dell do? 146 Appendix Appendix 147 What if I purchased a service contract?How will you fix my product? Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?What do I do if I am not satisfied? 148 Appendix Appendix 149 Limited Warranty Terms for Canada 150 Appendix Appendix 151 152 Appendix Total Satisfaction Return Policy Third-Party Software and Peripherals Products Dell Software and PeripheralsDell-Branded Peripheral Products Return Policy Exclusions GuaranteeMaking a Claim Limitation and Statutory Rights Appendix 155 Appendix Index 157 D ex 158 Index Index 159 160 Index Dell Information Development Dell Confidential