Puerto Rico, St. Kitts and Nevis, St. Lucia, 09/091 | Dell PP01X

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Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Puerto Rico	General Support	1-800-805-7545

St. Kitts and Nevis	General Support	toll-free: 1-877-441-4731

St. Lucia	General Support	1-800-882-1521

St. Vincent and the Grenadines	General Support	toll-free: 1-877-270-4609

Singapore (Singapore)	Technical Support	toll-free: 800 6011 051
International Access Code: 005	Customer Service (Penang, Malaysia)	604 633 4949
Country Code: 65	Transaction Sales	toll-free: 800 6011 054
	Corporate Sales	toll-free: 800 6011 053

South Africa (Johannesburg)	Website: support.euro.dell.com
International Access Code:	E-mail: dell_za_support@dell.com
09/091	Technical Support	011 709 7710
Country Code: 27	Customer Care	011 709 7707
City Code: 11	Sales	011 709 7700
	Fax	011 706 0495
	Switchboard	011 709 7700

Southeast Asian and Pacific	Customer Technical Support, Customer Service,	604 633 4810
Countries	and Sales (Penang, Malaysia)

Spain (Madrid)	Website: support.euro.dell.com
International Access Code: 00	E-mail:support.euro.dell.com/es/es/emaildell/
Country Code: 34	Home and Small Business
City Code: 91	Technical Support	902 100 130
	Customer Care	902 118 540
	Sales	902 118 541
	Switchboard	902 118 541
	Fax	902 118 539
	Corporate
	Technical Support	902 100 130
	Customer Care	902 118 546
	Switchboard	91 722 92 00
	Fax	91 722 95 83

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Appendix

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Dell PP01X Puerto Rico, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Singapore Singapore, 09/091

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and Acronyms Contents Setting Up Your Internet Connection Using Blank CD-R Discs or Blank CD-RW DiscsConnecting a Television to the Computer Customizing the Touch Pad and Track Stick Ensuring Sufficient Power for Your Computer Uninterruptible Power Supply DevicesModem and Internet Connection Problems Resolving Other Technical Problems If You Drop or Damage Your Computer Reinstalling Microsoft Windows XP Reinstalling Drivers and Software 102Viewing the System Setup Screens 119 Total Satisfaction Return Policy U.S. Only 148 Contents 153 155 General Power Battery Air Travel EMC Instructions When Using Your Computer When Using Your Computer When Working Inside Your Computer Battery Disposal Protecting Against Electrostatic Discharge Ergonomic Computing Habits When Using Your Computer When Using Your Computer Setting Up and Using Your Computer Turning Off the Computer About the Module Bay Tour of Your Computer Setting Up and Using Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Bottom View Modem cover Docking device latch Connecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Setting Up a Home and Office Network With Windows XP Connecting to the Internet Setting Up Your Internet Connection Your ISP Copying CDs Using Blank CD-R Discs or Blank CD-RW Discs Using Easy CD Creator BasicHelpful Tips How to Copy a CD About the Module Bay Turning Off the ComputerSwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Dell AccessDirect Buttons Using the Keyboard and Touch PadSwapping Devices While the Computer Is Running Button Functions Reprogramming the Buttons Numeric Keypad Numeric keypad Power Management Keyboard ShortcutsSystem Functions Display Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Enabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Enabling the Display Settings for a Television Nvidia Video Controller Using S/PDIF Digital Audio ATI Video Controller Setting Up and Using Your Computer Setting Up the Dolby Headphone Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Docking Device to Connect to a Network Power Protection Devices Surge Protectors Uninterruptible Power Supply DevicesLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Drivers Finding Solutions Solving Problems Solving Problems Accessing Help Power Problems Ensuring Sufficient Power for Your Computer Start-Up Error Messages Docking Power ConsiderationsAC Power Loss While the Computer Is Docked Docking While the Computer Is Running Video and Display Problems If the display is blank If only part of the display is readable If the display is difficult to readClick Appearance and Themes If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Close the Phone and Modems Options window Scanner ProblemsClick Phone and Modem Options Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk drive If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound PC Card Problems If you have problems with a hard driveUnder Error-checking, click Check Now Click Start If the CD-RW drive stops writing Network Problems Error Messages Click Control Panel Click Add or Remove Programs Click the Change or Remove Program icon General Program Problems Error messages appearProgram crashes Program stops responding Resolving Other Technical Problems Mail ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Drivers and Utilities CD Manually Reinstalling Drivers for Windows XP Click Properties Click Performance and Maintenance and click System Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Microsoft Windows XP Undoing the Last System RestoreBefore You Reinstall Reinstalling Windows XP Preparing to Boot From the Operating System CD Starting Windows XP Setup Completing the GUI Setup Solving Problems 101 Completing the Operating System Setup Reinstalling Drivers and Software102 Solving Problems Adding and Replacing Parts 104 Adding and Replacing Parts Replacing the Palm Rests Adding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 108 Adding and Replacing Parts Replacing the Hard Drive Lift the hard drive cover until you feel a click 110 Adding and Replacing Parts Returning a Hard Drive to Dell P e n d i Specifications Communications Ports and ConnectorsAppendix 113 Audio Video114 Appendix Keyboard DisplayAppendix 115 Battery Touch PadTrack Stick 116 Appendix Physical AC AdapterAppendix 117 Environmental 118 Appendix System Setup Overview Viewing the System Setup ScreensSystem Setup Screens Appendix 119 Commonly Used Options Changing the Boot Sequence 120 Appendix Dell Technical Support Policy U.S. Only Changing Printer ModesChanging COM Ports Appendix 121 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and Peripherals122 Appendix Returning Items for Warranty Repair or Credit Appendix 123 Contacting Dell AnguillaAntigua and Barbuda Argentina Buenos Aires Australia Sydney Austria Vienna Website support.euro.dell.comBahamas Barbados Bermuda BoliviaBrazil British Virgin Islands China Xiamen ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.com Denmark Copenhagen Website support.euro.dell.com DominicaDominican Republic Ecuador France Paris Montpellier Website support.euro.dell.com Home and Small BusinessCorporate Germany Langen Website support.euro.dell.com Hong Kong IndiaIreland Cherrywood Website support.euro.dell.com 130 Appendix Jamaica Italy Milan Website support.euro.dell.comAppendix 131 Korea Seoul Japan Kawasaki Website support.jp.dell.com132 Appendix Latin America Luxembourg Website support.euro.dell.comMacao Malaysia Penang Mexico MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com Norway Lysaker Website support.euro.dell.com PanamaPeru Poland Warsaw Website support.euro.dell.com Puerto Rico St. Kitts and NevisSt. Lucia St. Vincent and the Grenadines Sweden Upplands Vasby Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.comTaiwan Appendix 137 Dell.co.uk/lca/customerservices ThailandTrinidad/Tobago Turks and Caicos Islands Business A. Austin, TexasAppendix 139 Regulatory Notices Virgin IslandsVenezuela 140 Appendix Appendix 141 NOM Information Mexico Only 142 Appendix CE Mark Notice Appendix 143 Appendix Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return Policy How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 146 Appendix How will you fix my product? What if I purchased a service contract?Appendix 147 May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyWhat do I do if I am not satisfied? 148 Appendix Limited Warranty Terms for Canada Appendix 149 150 Appendix Appendix 151 Total Satisfaction Return Policy 152 Appendix Dell Software and Peripherals Third-Party Software and Peripherals ProductsDell-Branded Peripheral Products Return Policy Guarantee ExclusionsMaking a Claim Limitation and Statutory Rights Appendix 155 Appendix D ex Index 157 158 Index Index 159 160 Index Dell Information Development Dell Confidential