If You Drop or Damage Your Computer | Dell PP01X instruction

5Remove the battery.

6Wipe off the battery and put it in a safe place to dry.

7Remove the hard drive (see page 108).

8Remove the memory module(s) (see page 105).

9Open the display and place the computer right-side up across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.

CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before continuing with the rest of this procedure.

10Ground yourself by touching one of the metal connectors on the back of the computer.

11Replace the memory module(s), the memory module cover, and the screw(s).

12Replace the hard drive.

13Replace the module bay device and any PC Cards you removed.

14Replace the battery.

15Turn on the computer and verify that it is working properly.

If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 124).

If You Drop or Damage Your Computer

1Save and close any open files, exit any open programs, and shut down the computer (see page 42).

2Disconnect the AC adapter from the computer and from the electrical outlet.

3Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

4Remove and reinstall the battery.

5Turn on the computer.

HINT: See "Limited Warranties and Return Policy" on page 145 for information on your warranty coverage.

Solving Problems

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Dell PP01X owner manual If You Drop or Damage Your Computer

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Hints, Notices, and Cautions Contents Customizing the Touch Pad and Track Stick Setting Up Your Internet ConnectionUsing Blank CD-R Discs or Blank CD-RW Discs Connecting a Television to the Computer Ensuring Sufficient Power for Your Computer Uninterruptible Power Supply DevicesModem and Internet Connection Problems If You Drop or Damage Your Computer Resolving Other Technical Problems Total Satisfaction Return Policy U.S. Only 148 Contents Reinstalling Microsoft Windows XPReinstalling Drivers and Software 102 Viewing the System Setup Screens 119 155 153 General Power Battery EMC Instructions Air Travel When Using Your Computer When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Ergonomic Computing Habits When Using Your Computer When Using Your Computer Turning Off the Computer About the Module Bay Setting Up and Using Your Computer Tour of Your Computer Setting Up and Using Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Modem cover Docking device latch Bottom View Connecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Connecting to the Internet Setting Up a Home and Office Network With Windows XP Your ISP Setting Up Your Internet Connection Copying CDs Using Blank CD-R Discs or Blank CD-RW Discs Using Easy CD Creator BasicHelpful Tips How to Copy a CD About the Module Bay Turning Off the ComputerSwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Dell AccessDirect Buttons Using the Keyboard and Touch PadSwapping Devices While the Computer Is Running Reprogramming the Buttons Button Functions Numeric keypad Numeric Keypad Display Functions Power ManagementKeyboard Shortcuts System Functions Microsoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track Stick Enabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Nvidia Video Controller Enabling the Display Settings for a Television ATI Video Controller Using S/PDIF Digital Audio Setting Up and Using Your Computer Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Dolby Headphone Power Protection Devices Setting Up the Docking Device to Connect to a Network Surge Protectors Uninterruptible Power Supply DevicesLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer If You Drop or Damage Your Computer Drivers Resolving Other Technical Problems If Your Computer Gets Wet Solving Problems Finding Solutions Solving Problems Power Problems Accessing Help Ensuring Sufficient Power for Your Computer Docking While the Computer Is Running Start-Up Error MessagesDocking Power Considerations AC Power Loss While the Computer Is Docked If the display is blank Video and Display Problems If only part of the display is readable If the display is difficult to readClick Appearance and Themes If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Close the Phone and Modems Options window Scanner ProblemsClick Phone and Modem Options Touch Pad or Mouse Problems Unexpected Characters External Keyboard Problems If you cannot save a file to a floppy disk drive Drive Problems If you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive tray If the CD-RW drive stops writing PC Card ProblemsIf you have problems with a hard drive Under Error-checking, click Check Now Click Start Error Messages Network Problems Click the Change or Remove Program icon Click Control Panel Click Add or Remove Programs Program stops responding General Program ProblemsError messages appear Program crashes Resolving Other Technical Problems Mail ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Drivers and Utilities CD Click Properties Manually Reinstalling Drivers for Windows XP Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click System Using Microsoft Windows XP System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Reinstalling Microsoft Windows XPUndoing the Last System Restore Before You Reinstall Starting Windows XP Setup Preparing to Boot From the Operating System CD Solving Problems 101 Completing the GUI Setup Completing the Operating System Setup Reinstalling Drivers and Software102 Solving Problems Adding and Replacing Parts Replacing the Palm Rests 104 Adding and Replacing Parts Adding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 Replacing the Hard Drive 108 Adding and Replacing Parts Lift the hard drive cover until you feel a click Returning a Hard Drive to Dell 110 Adding and Replacing Parts P e n d i Specifications Communications Ports and ConnectorsAppendix 113 Audio Video114 Appendix Keyboard DisplayAppendix 115 116 Appendix BatteryTouch Pad Track Stick Physical AC AdapterAppendix 117 118 Appendix Environmental Appendix 119 System Setup OverviewViewing the System Setup Screens System Setup Screens 120 Appendix Commonly Used Options Changing the Boot Sequence Appendix 121 Dell Technical Support Policy U.S. OnlyChanging Printer Modes Changing COM Ports Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and Peripherals122 Appendix Appendix 123 Returning Items for Warranty Repair or Credit Argentina Buenos Aires Contacting DellAnguilla Antigua and Barbuda Barbados Australia SydneyAustria Vienna Website support.euro.dell.com Bahamas British Virgin Islands BermudaBolivia Brazil Czech Republic Prague Website support.euro.dell.com China XiamenColombia Costa Rica Ecuador Denmark Copenhagen Website support.euro.dell.comDominica Dominican Republic Germany Langen Website support.euro.dell.com France Paris Montpellier Website support.euro.dell.comHome and Small Business Corporate 130 Appendix Hong KongIndia Ireland Cherrywood Website support.euro.dell.com Jamaica Italy Milan Website support.euro.dell.comAppendix 131 Korea Seoul Japan Kawasaki Website support.jp.dell.com132 Appendix Malaysia Penang Latin AmericaLuxembourg Website support.euro.dell.com Macao Netherlands Amsterdam Website support.euro.dell.com MexicoMontserrat Netherlands Antilles Poland Warsaw Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPanama Peru St. Vincent and the Grenadines Puerto RicoSt. Kitts and Nevis St. Lucia Appendix 137 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Taiwan Turks and Caicos Islands Dell.co.uk/lca/customerservicesThailand Trinidad/Tobago Business A. Austin, TexasAppendix 139 140 Appendix Regulatory NoticesVirgin Islands Venezuela Appendix 141 142 Appendix NOM Information Mexico Only Appendix 143 CE Mark Notice Appendix Limited Warranties and Return Policy Limited Warranty for the U.SWhat is covered by this limited warranty? What is not covered by this limited warranty? 146 Appendix How long does this limited warranty last?What do I do if I need warranty service? What will Dell do? How will you fix my product? What if I purchased a service contract?Appendix 147 148 Appendix May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only What do I do if I am not satisfied? Appendix 149 Limited Warranty Terms for Canada 150 Appendix Appendix 151 152 Appendix Total Satisfaction Return Policy Return Policy Dell Software and PeripheralsThird-Party Software and Peripherals Products Dell-Branded Peripheral Products Limitation and Statutory Rights GuaranteeExclusions Making a Claim Appendix 155 Appendix Index 157 D ex 158 Index Index 159 160 Index Dell Information Development Dell Confidential