If you cannot play a CD, CD-RW, or DVD | Dell PP01X guide

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HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives.

RE I N S T A L L T H E D R I V E

1 Save and close any open files, exit any open programs, and shut down the computer.

2 If the drive is installed in the module bay, remove the drive. See "About the Module Bay" on page 42 for instructions.

If the drive is a fixed drive, review "Check the Drive for Errors" on page 86.

3 Reinstall the drive.

4 Turn on the computer.

CL E A N T H E D R I V E — See "Cleaning Your Computer" in the Tell Me How help file for instructions. To access the help file, see page 72.

If you cannot play a CD, CD-RW, or DVD

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.

EN S U R E T H A T WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart

the computer. Verify that the light is blinking, indicating normal operation.

TR Y A N O T H E R D I S C — Insert another disc to eliminate the possibility that the original disc is defective.

AD J U S T T H E WI N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

ID E N T I F Y T H E D I S C T H A T I S N O T P L A Y I N G — If you have one CD, CD-RW, or DVD in the fixed optical drive device and one in the module bay device:

1 Click the Start button and click My Computer.

2 Double-click the drive letter of the device that you are verifying.

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Solving Problems

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Dell PP01X owner manual If you cannot play a CD, CD-RW, or DVD

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and Acronyms Contents Setting Up Your Internet Connection Using Blank CD-R Discs or Blank CD-RW DiscsConnecting a Television to the Computer Customizing the Touch Pad and Track Stick Uninterruptible Power Supply Devices Ensuring Sufficient Power for Your ComputerModem and Internet Connection Problems Resolving Other Technical Problems If You Drop or Damage Your Computer Reinstalling Microsoft Windows XP Reinstalling Drivers and Software 102Viewing the System Setup Screens 119 Total Satisfaction Return Policy U.S. Only 148 Contents 153 155 General Power Battery Air Travel EMC Instructions When Using Your Computer When Using Your Computer When Working Inside Your Computer Battery Disposal Protecting Against Electrostatic Discharge Ergonomic Computing Habits When Using Your Computer When Using Your Computer Setting Up and Using Your Computer Turning Off the Computer About the Module Bay Setting Up and Using Your Computer Tour of Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Bottom View Modem cover Docking device latch Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Setting Up a Home and Office Network With Windows XP Connecting to the Internet Setting Up Your Internet Connection Your ISP Copying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW DiscsHelpful Tips How to Copy a CD Turning Off the Computer About the Module BaySwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Using the Keyboard and Touch Pad Dell AccessDirect ButtonsSwapping Devices While the Computer Is Running Button Functions Reprogramming the Buttons Numeric Keypad Numeric keypad Power Management Keyboard ShortcutsSystem Functions Display Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Enabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Enabling the Display Settings for a Television Nvidia Video Controller Using S/PDIF Digital Audio ATI Video Controller Setting Up and Using Your Computer Setting Up the Dolby Headphone Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Docking Device to Connect to a Network Power Protection Devices Uninterruptible Power Supply Devices Surge ProtectorsLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Drivers Finding Solutions Solving Problems Solving Problems Accessing Help Power Problems Ensuring Sufficient Power for Your Computer Start-Up Error Messages Docking Power ConsiderationsAC Power Loss While the Computer Is Docked Docking While the Computer Is Running Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readableClick Appearance and Themes Sound and Speaker Problems If you have a problem with integrated speakersIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Scanner Problems Close the Phone and Modems Options windowClick Phone and Modem Options Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk drive If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound PC Card Problems If you have problems with a hard driveUnder Error-checking, click Check Now Click Start If the CD-RW drive stops writing Network Problems Error Messages Click Control Panel Click Add or Remove Programs Click the Change or Remove Program icon General Program Problems Error messages appearProgram crashes Program stops responding Mail Problems Resolving Other Technical ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer What Is a Driver? DriversIdentifying Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing the Drivers and Utilities CD Manually Reinstalling Drivers for Windows XP Click Properties Click Performance and Maintenance and click System Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Creating a Restore Point Using the System Restore WizardManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Microsoft Windows XP Undoing the Last System RestoreBefore You Reinstall Reinstalling Windows XP Preparing to Boot From the Operating System CD Starting Windows XP Setup Completing the GUI Setup Solving Problems 101 Reinstalling Drivers and Software Completing the Operating System Setup102 Solving Problems Adding and Replacing Parts 104 Adding and Replacing Parts Replacing the Palm Rests Adding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 108 Adding and Replacing Parts Replacing the Hard Drive Lift the hard drive cover until you feel a click 110 Adding and Replacing Parts Returning a Hard Drive to Dell P e n d i Specifications Ports and Connectors CommunicationsAppendix 113 Video Audio114 Appendix Display KeyboardAppendix 115 Battery Touch PadTrack Stick 116 Appendix AC Adapter PhysicalAppendix 117 Environmental 118 Appendix System Setup Overview Viewing the System Setup ScreensSystem Setup Screens Appendix 119 Commonly Used Options Changing the Boot Sequence 120 Appendix Dell Technical Support Policy U.S. Only Changing Printer ModesChanging COM Ports Appendix 121 Definition of Dell-Installed Software and Peripherals Definition of Third-Party Software and Peripherals122 Appendix Returning Items for Warranty Repair or Credit Appendix 123 Contacting Dell AnguillaAntigua and Barbuda Argentina Buenos Aires Australia Sydney Austria Vienna Website support.euro.dell.comBahamas Barbados Bermuda BoliviaBrazil British Virgin Islands China Xiamen ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.com Denmark Copenhagen Website support.euro.dell.com DominicaDominican Republic Ecuador France Paris Montpellier Website support.euro.dell.com Home and Small BusinessCorporate Germany Langen Website support.euro.dell.com Hong Kong IndiaIreland Cherrywood Website support.euro.dell.com 130 Appendix Italy Milan Website support.euro.dell.com JamaicaAppendix 131 Japan Kawasaki Website support.jp.dell.com Korea Seoul132 Appendix Latin America Luxembourg Website support.euro.dell.comMacao Malaysia Penang Mexico MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com Norway Lysaker Website support.euro.dell.com PanamaPeru Poland Warsaw Website support.euro.dell.com Puerto Rico St. Kitts and NevisSt. Lucia St. Vincent and the Grenadines Sweden Upplands Vasby Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.comTaiwan Appendix 137 Dell.co.uk/lca/customerservices ThailandTrinidad/Tobago Turks and Caicos Islands A. Austin, Texas BusinessAppendix 139 Regulatory Notices Virgin IslandsVenezuela 140 Appendix Appendix 141 NOM Information Mexico Only 142 Appendix CE Mark Notice Appendix 143 Appendix Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return Policy How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 146 Appendix What if I purchased a service contract? How will you fix my product?Appendix 147 May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyWhat do I do if I am not satisfied? 148 Appendix Limited Warranty Terms for Canada Appendix 149 150 Appendix Appendix 151 Total Satisfaction Return Policy 152 Appendix Dell Software and Peripherals Third-Party Software and Peripherals ProductsDell-Branded Peripheral Products Return Policy Guarantee ExclusionsMaking a Claim Limitation and Statutory Rights Appendix 155 Appendix D ex Index 157 158 Index Index 159 160 Index Dell Information Development Dell Confidential