Finding Solutions, Solving Problems | Dell PP01X manual

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

HINT: If you have a problem with an external device, see the device documentation or contact the manufacturer.

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions.

See page 72.

Press the power button to exit standby mode. See the Tell Me How help file for more infor- mation on standby mode.

Get technical assistance from

Dell. See page 124.

®
		See page 74.

70

Solving Problems

Image 70

Dell PP01X owner manual Finding Solutions, Solving Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and Acronyms Contents Connecting a Television to the Computer Setting Up Your Internet ConnectionUsing Blank CD-R Discs or Blank CD-RW Discs Customizing the Touch Pad and Track Stick Ensuring Sufficient Power for Your Computer Uninterruptible Power Supply DevicesModem and Internet Connection Problems Resolving Other Technical Problems If You Drop or Damage Your Computer Viewing the System Setup Screens 119 Reinstalling Microsoft Windows XPReinstalling Drivers and Software 102 Total Satisfaction Return Policy U.S. Only 148 Contents 153 155 General Power Battery Air Travel EMC Instructions When Using Your Computer When Using Your Computer When Working Inside Your Computer Battery Disposal Protecting Against Electrostatic Discharge Ergonomic Computing Habits When Using Your Computer When Using Your Computer Setting Up and Using Your Computer Turning Off the Computer About the Module Bay Tour of Your Computer Setting Up and Using Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Bottom View Modem cover Docking device latch Connecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Setting Up a Home and Office Network With Windows XP Connecting to the Internet Setting Up Your Internet Connection Your ISP Copying CDs Using Blank CD-R Discs or Blank CD-RW Discs Using Easy CD Creator BasicHelpful Tips How to Copy a CD About the Module Bay Turning Off the ComputerSwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Dell AccessDirect Buttons Using the Keyboard and Touch PadSwapping Devices While the Computer Is Running Button Functions Reprogramming the Buttons Numeric Keypad Numeric keypad System Functions Power ManagementKeyboard Shortcuts Display Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Enabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Enabling the Display Settings for a Television Nvidia Video Controller Using S/PDIF Digital Audio ATI Video Controller Setting Up and Using Your Computer Setting Up the Dolby Headphone Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Docking Device to Connect to a Network Power Protection Devices Surge Protectors Uninterruptible Power Supply DevicesLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Drivers Finding Solutions Solving Problems Solving Problems Accessing Help Power Problems Ensuring Sufficient Power for Your Computer AC Power Loss While the Computer Is Docked Start-Up Error MessagesDocking Power Considerations Docking While the Computer Is Running Video and Display Problems If the display is blank If only part of the display is readable If the display is difficult to readClick Appearance and Themes If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Close the Phone and Modems Options window Scanner ProblemsClick Phone and Modem Options Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk drive If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound Under Error-checking, click Check Now Click Start PC Card ProblemsIf you have problems with a hard drive If the CD-RW drive stops writing Network Problems Error Messages Click Control Panel Click Add or Remove Programs Click the Change or Remove Program icon Program crashes General Program ProblemsError messages appear Program stops responding Resolving Other Technical Problems Mail ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Drivers and Utilities CD Manually Reinstalling Drivers for Windows XP Click Properties Click Performance and Maintenance and click System Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Before You Reinstall Reinstalling Microsoft Windows XPUndoing the Last System Restore Reinstalling Windows XP Preparing to Boot From the Operating System CD Starting Windows XP Setup Completing the GUI Setup Solving Problems 101 Completing the Operating System Setup Reinstalling Drivers and Software102 Solving Problems Adding and Replacing Parts 104 Adding and Replacing Parts Replacing the Palm Rests Adding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 108 Adding and Replacing Parts Replacing the Hard Drive Lift the hard drive cover until you feel a click 110 Adding and Replacing Parts Returning a Hard Drive to Dell P e n d i Specifications Communications Ports and ConnectorsAppendix 113 Audio Video114 Appendix Keyboard DisplayAppendix 115 Track Stick BatteryTouch Pad 116 Appendix Physical AC AdapterAppendix 117 Environmental 118 Appendix System Setup Screens System Setup OverviewViewing the System Setup Screens Appendix 119 Commonly Used Options Changing the Boot Sequence 120 Appendix Changing COM Ports Dell Technical Support Policy U.S. OnlyChanging Printer Modes Appendix 121 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and Peripherals122 Appendix Returning Items for Warranty Repair or Credit Appendix 123 Antigua and Barbuda Contacting DellAnguilla Argentina Buenos Aires Bahamas Australia SydneyAustria Vienna Website support.euro.dell.com Barbados Brazil BermudaBolivia British Virgin Islands Costa Rica China XiamenColombia Czech Republic Prague Website support.euro.dell.com Dominican Republic Denmark Copenhagen Website support.euro.dell.comDominica Ecuador Corporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.com Ireland Cherrywood Website support.euro.dell.com Hong KongIndia 130 Appendix Jamaica Italy Milan Website support.euro.dell.comAppendix 131 Korea Seoul Japan Kawasaki Website support.jp.dell.com132 Appendix Macao Latin AmericaLuxembourg Website support.euro.dell.com Malaysia Penang Netherlands Antilles MexicoMontserrat Netherlands Amsterdam Website support.euro.dell.com Peru Norway Lysaker Website support.euro.dell.comPanama Poland Warsaw Website support.euro.dell.com St. Lucia Puerto RicoSt. Kitts and Nevis St. Vincent and the Grenadines Taiwan Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Appendix 137 Trinidad/Tobago Dell.co.uk/lca/customerservicesThailand Turks and Caicos Islands Business A. Austin, TexasAppendix 139 Venezuela Regulatory NoticesVirgin Islands 140 Appendix Appendix 141 NOM Information Mexico Only 142 Appendix CE Mark Notice Appendix 143 Appendix What is not covered by this limited warranty? Limited Warranty for the U.SWhat is covered by this limited warranty? Limited Warranties and Return Policy What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? 146 Appendix How will you fix my product? What if I purchased a service contract?Appendix 147 What do I do if I am not satisfied? May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only 148 Appendix Limited Warranty Terms for Canada Appendix 149 150 Appendix Appendix 151 Total Satisfaction Return Policy 152 Appendix Dell-Branded Peripheral Products Dell Software and PeripheralsThird-Party Software and Peripherals Products Return Policy Making a Claim GuaranteeExclusions Limitation and Statutory Rights Appendix 155 Appendix D ex Index 157 158 Index Index 159 160 Index Dell Information Development Dell Confidential