Mexico, Montserrat, Netherlands Antilles, New Zealand | Dell PP01X

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Mexico	Customer Technical Support	001-877-384-8979
International Access Code: 00		or 001-877-269-3383
Country Code: 52	Sales	50-81-8800
		or 01-800-888-3355
	Customer Service	001-877-384-8979
		or 001-877-269-3383
	Main	50-81-8800
		or 01-800-888-3355

Montserrat	General Support	toll-free: 1-866-278-6822

Netherlands Antilles	General Support	001-800-882-1519

Netherlands (Amsterdam)	Website: support.euro.dell.com
International Access Code: 00 E-mail:support.euro.dell.com/nl/nl/emaildell/
Country Code: 31	Technical Support	020 674 45 00
City Code: 20	Home/Small and Medium Business	020 674 55 00
	Home/Small and Medium Business Fax	020 674 47 75
	Home/Small and Medium Business Customer Care	020 674 42 00
	Corporate	020 674 50 00
	Corporate Fax	020 674 47 79
	Corporate Customer Care	020 674 43 25

New Zealand	E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00 E-mail (Australia): au_tech_support@dell.com
Country Code: 64	Home and Small Business	0800 446 255
	Government and Business	0800 444 617
	Sales	0800 441 567
	Fax	0800 441 566

Nicaragua	General Support	001-800-220-1006

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Appendix

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Dell PP01X Mexico, Montserrat, Netherlands Antilles, Netherlands Amsterdam Website support.euro.dell.com, New Zealand

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and Acronyms Contents Connecting a Television to the Computer Setting Up Your Internet ConnectionUsing Blank CD-R Discs or Blank CD-RW Discs Customizing the Touch Pad and Track Stick Modem and Internet Connection Problems Uninterruptible Power Supply DevicesEnsuring Sufficient Power for Your Computer Resolving Other Technical Problems If You Drop or Damage Your Computer Viewing the System Setup Screens 119 Reinstalling Microsoft Windows XPReinstalling Drivers and Software 102 Total Satisfaction Return Policy U.S. Only 148 Contents 153 155 General Power Battery Air Travel EMC Instructions When Using Your Computer When Using Your Computer When Working Inside Your Computer Battery Disposal Protecting Against Electrostatic Discharge Ergonomic Computing Habits When Using Your Computer When Using Your Computer Setting Up and Using Your Computer Turning Off the Computer About the Module Bay Front View Setting Up and Using Your ComputerTour of Your Computer Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Bottom View Modem cover Docking device latch Printer Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer USB connector on the computer Setting Up a Home and Office Network With Windows XP Connecting to the Internet Setting Up Your Internet Connection Your ISP Copying CDs Helpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Swapping Devices While the Computer Is Turned Off Turning Off the ComputerAbout the Module Bay Bottom of computer Device Latch release Swapping Devices While the Computer Is Running Using the Keyboard and Touch PadDell AccessDirect Buttons Button Functions Reprogramming the Buttons Numeric Keypad Numeric keypad System Functions Power ManagementKeyboard Shortcuts Display Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Enabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Enabling the Display Settings for a Television Nvidia Video Controller Using S/PDIF Digital Audio ATI Video Controller Setting Up and Using Your Computer Setting Up the Dolby Headphone Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Docking Device to Connect to a Network Power Protection Devices Line Conditioners Uninterruptible Power Supply DevicesSurge Protectors Setting Up and Using Your Computer Setting Up and Using Your Computer Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Drivers Finding Solutions Solving Problems Solving Problems Accessing Help Power Problems Ensuring Sufficient Power for Your Computer AC Power Loss While the Computer Is Docked Start-Up Error MessagesDocking Power Considerations Docking While the Computer Is Running Video and Display Problems If the display is blank Click Appearance and Themes If the display is difficult to readIf only part of the display is readable If you have a problem with external speakers Sound and Speaker ProblemsIf you have a problem with integrated speakers Printer Problems Modem and Internet Connection Problems Click Phone and Modem Options Scanner ProblemsClose the Phone and Modems Options window Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk drive If you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding sound Under Error-checking, click Check Now Click Start PC Card ProblemsIf you have problems with a hard drive If the CD-RW drive stops writing Network Problems Error Messages Click Control Panel Click Add or Remove Programs Click the Change or Remove Program icon Program crashes General Program ProblemsError messages appear Program stops responding If Your Computer Gets Wet Mail ProblemsResolving Other Technical Problems If You Drop or Damage Your Computer Identifying Drivers What Is a Driver?Drivers Using the Drivers and Utilities CD Reinstalling DriversUsing Windows XP Device Driver Rollback Manually Reinstalling Drivers for Windows XP Click Properties Click Performance and Maintenance and click System Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Manually Creating the Restore Points Creating a Restore PointUsing the System Restore Wizard Restoring the Computer to an Earlier Operating State Before You Reinstall Reinstalling Microsoft Windows XPUndoing the Last System Restore Reinstalling Windows XP Preparing to Boot From the Operating System CD Starting Windows XP Setup Completing the GUI Setup Solving Problems 101 102 Solving Problems Reinstalling Drivers and SoftwareCompleting the Operating System Setup Adding and Replacing Parts 104 Adding and Replacing Parts Replacing the Palm Rests Adding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 108 Adding and Replacing Parts Replacing the Hard Drive Lift the hard drive cover until you feel a click 110 Adding and Replacing Parts Returning a Hard Drive to Dell P e n d i Specifications Appendix 113 Ports and ConnectorsCommunications 114 Appendix VideoAudio Appendix 115 DisplayKeyboard Track Stick BatteryTouch Pad 116 Appendix Appendix 117 AC AdapterPhysical Environmental 118 Appendix System Setup Screens System Setup OverviewViewing the System Setup Screens Appendix 119 Commonly Used Options Changing the Boot Sequence 120 Appendix Changing COM Ports Dell Technical Support Policy U.S. OnlyChanging Printer Modes Appendix 121 122 Appendix Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Returning Items for Warranty Repair or Credit Appendix 123 Antigua and Barbuda Contacting DellAnguilla Argentina Buenos Aires Bahamas Australia SydneyAustria Vienna Website support.euro.dell.com Barbados Brazil BermudaBolivia British Virgin Islands Costa Rica China XiamenColombia Czech Republic Prague Website support.euro.dell.com Dominican Republic Denmark Copenhagen Website support.euro.dell.comDominica Ecuador Corporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.com Ireland Cherrywood Website support.euro.dell.com Hong KongIndia 130 Appendix Appendix 131 Italy Milan Website support.euro.dell.comJamaica 132 Appendix Japan Kawasaki Website support.jp.dell.comKorea Seoul Macao Latin AmericaLuxembourg Website support.euro.dell.com Malaysia Penang Netherlands Antilles MexicoMontserrat Netherlands Amsterdam Website support.euro.dell.com Peru Norway Lysaker Website support.euro.dell.comPanama Poland Warsaw Website support.euro.dell.com St. Lucia Puerto RicoSt. Kitts and Nevis St. Vincent and the Grenadines Taiwan Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Appendix 137 Trinidad/Tobago Dell.co.uk/lca/customerservicesThailand Turks and Caicos Islands Appendix 139 A. Austin, TexasBusiness Venezuela Regulatory NoticesVirgin Islands 140 Appendix Appendix 141 NOM Information Mexico Only 142 Appendix CE Mark Notice Appendix 143 Appendix What is not covered by this limited warranty? Limited Warranty for the U.SWhat is covered by this limited warranty? Limited Warranties and Return Policy What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? 146 Appendix Appendix 147 What if I purchased a service contract?How will you fix my product? What do I do if I am not satisfied? May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only 148 Appendix Limited Warranty Terms for Canada Appendix 149 150 Appendix Appendix 151 Total Satisfaction Return Policy 152 Appendix Dell-Branded Peripheral Products Dell Software and PeripheralsThird-Party Software and Peripherals Products Return Policy Making a Claim GuaranteeExclusions Limitation and Statutory Rights Appendix 155 Appendix D ex Index 157 158 Index Index 159 160 Index Dell Information Development Dell Confidential