Getting Help and Service, Getting help and service | Lenovo Y550P

Chapter 6. Getting Help and Service

Getting help and service ----------------------------------------------------------

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

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Lenovo Y550P manual Getting Help and Service, Getting help and service

Contents

Lenovo IdeaPad Y550P First Edition July Copyright Lenovo Energy Star model information Page Explanation of hard disk capacity Page Contents Safety, Use and Care Contents Getting HelpAppendix A. Lenovo Limited Appendix B. Customer Getting to Know Your Computer Volume buttons Power button Wireless LAN antennasGetting to Know Your Computer Computer display Left-side view Fan louvers Getting to Know Your Computer Security keyhole Right-side view AC power adapter jackTV-in jack specific models only System status indicators Integrated wireless device switch Bottom view Battery latch manual Battery latch spring loadedGetting to Know Your Computer Subwoofer Hard Disk Drive compartment Using the touchpad Using Your Computer „ Gestures Using Your Computer„ Palm Check Pinch „ Numeric keypad Using the keyboard „ Function key combinations Using Your Computer Special keys and buttons „ Touch inductive panel and volume buttons Volume buttons ~ Using Your Computer Touch inductive panel ~OneKey Rescue System button Using memory cards Using the optical drive Using Your Computer Using the integrated camera Using lenovo remote control specific models only „ Using RJ-45 port Using the internet „ Using wireless LAN „ Attaching a security lock optional Securing your computer „ Using passwords „ Using VeriFace Using battery and AC adapter Installing device drivers„ Checking battery status „ Using the AC adapter „ Handling the battery „ Charging the battery Using Your Computer Connecting a Universal Serial Bus USB device Using External Devices Using External Devices Connecting an eSATA/USB port device Connecting a PC card device „ Removing an ExpressCard/34 module „ Inserting an ExpressCard/34 module „ Connecting a VGA monitor Connecting an external display „ Connecting an Hdmi monitor Connecting a headphone and audio device Using External Devices Connecting an external microphone „ Enabling Bluetooth communications OneKey Rescue System OneKey Rescue System„ Introduction OneKey Rescue System OneKey Rescue System Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting When do I need to restore the system to the factory status? „ Display problems TroubleshootingWhen I turn on the computer, nothing appears on the screen My screen goes blank while the computer is on „ Keyboard problems „ a Password problemForgot my password Number appears when you enter a letter Computer enters sleep mode unexpectedly „ Sleep or hibernation problems Screen is blank „ Computer screen problems Incorrect characters appear on the screen Troubleshooting Screen is unreadable or distorted „ Battery problems „ Sound problemsOperating time for a fully charged battery is short Computer does not operate with a fully charged battery „ a startup problem „ a hard disk drive problem„ OneKey Rescue System problems Your computer does not respond „ Other problemsComputer does not start from a device you want Getting help and service Getting Help and Service Getting help on the Web Getting Help and Service Getting Help and Service Getting Help and Service Getting help around the world Warranty Service Telephone Numbers Important safety information Safety, Use and Care Information „ Conditions that require immediate action Safety, Use and Care Information „ Safety guidelines „ Service and upgrades „ Power cords and power adapters Safety, Use and Care Information „ Plugs and outlets „ Extension cords and related devices „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, Use and Care Information „ CD and DVD drive safety „ Electrical current safety information Safety, Use and Care Information „ Laser compliance statement Safety, Use and Care Information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you work Safety, Use and Care Information Safety, Use and Care Information „ Carry your computer properly „ Be gentle with your computer„ For outdoor use „ Handle storage media and drives properly „ Data safety „ Other important tips „ Take care in setting passwords „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Accessibility and comfort „ Ergonomic information Safety, Use and Care Information „ What if you are traveling? Maintenance„ Questions about vision? „ General tips for maintenance Safety, Use and Care Information Safety, Use and Care Information „ What this warranty covers Appendix A. Lenovo Limited Warranty „ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix A. Lenovo Limited Warranty Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights„ Lenovo Turkey address UAE Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Courier or Depot Service Appendix A. Lenovo Limited Warranty On-site ServiceCustomer Carry-In or Mail-In Service 100 101 Appendix A. Lenovo Limited Warranty Product Exchange Service 102 Appendix B. Customer Replaceable Units CRUs Environment ƒ Temperature Appendix C. Specifications103 Size 104 Appendix C. Specifications 105 Appendix D. Notices Appendix D. Notices 106 „ Television output notice „ Export classification notice107 „ Wireless interoperability Wireless related information108 109 „ Usage environment and your health 110 „ Note to Catv system installer „ Products with television tuner options installedTV tuner information 111 112 „ Example of antenna grounding 113 „ Federal Communications Commission FCC Statement Electronic emissions notices114 „ Avis de conformité à la réglementation d’Industrie Canada „ Industry Canada Class B Emission Compliance Statement115 116 „ German Class B Compliance Statement 117 118 „ European Union Compliance Statement Class B Compliance 119 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics120 „ General recycling statement Weee and recycling statements121 122 EU Weee Statements 123 Japan Recycling Statements 124 „ Disposing of a Lenovo Computer Components 125 126 127 128 Index Index 129 130 131 Page If your product is not working correctly Do not Return IT to the Store New World. New Thinking.TM