„ How to obtain warranty service | Lenovo Y550P guide

Appendix A. Lenovo Limited Warranty

How to obtain warranty service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.

Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider’s normal service area. Contact a local Service Provider for location-specific information.

What your service provider will do to correct problems

When you contact a Service Provider, you must follow the problem determination and resolution procedures specified.

Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail or through remote assistance. Your Service Provider may direct you to download and install designated software updates.

Some problems can be resolved with a replacement part that you can install yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you for you to install.

If your problem cannot be resolved over the telephone or remotely, through your application of software updates or the installation of a CRU by you,

91

Image 99

Lenovo Y550P manual „ How to obtain warranty service, „ What your service provider will do to correct problems

Contents

Lenovo IdeaPad Y550P First Edition July Copyright Lenovo Energy Star model information Page Explanation of hard disk capacity Page Contents Appendix B. Customer Contents Getting HelpSafety, Use and Care Appendix A. Lenovo Limited Getting to Know Your Computer Computer display Power button Wireless LAN antennasVolume buttons Getting to Know Your Computer Left-side view Fan louvers Getting to Know Your Computer Security keyhole AC power adapter jack Right-side viewTV-in jack specific models only System status indicators Integrated wireless device switch Bottom view Hard Disk Drive compartment Battery latch spring loadedBattery latch manual Getting to Know Your Computer Subwoofer Using the touchpad Using Your Computer Pinch Using Your Computer„ Gestures „ Palm Check „ Numeric keypad Using the keyboard „ Function key combinations Using Your Computer Special keys and buttons „ Touch inductive panel and volume buttons Using Your Computer Touch inductive panel ~ Volume buttons ~OneKey Rescue System button Using memory cards Using the optical drive Using Your Computer Using the integrated camera Using lenovo remote control specific models only „ Using RJ-45 port Using the internet „ Using wireless LAN „ Attaching a security lock optional Securing your computer „ Using passwords „ Using VeriFace Installing device drivers Using battery and AC adapter„ Checking battery status „ Using the AC adapter „ Handling the battery „ Charging the battery Using Your Computer Connecting a Universal Serial Bus USB device Using External Devices Using External Devices Connecting an eSATA/USB port device Connecting a PC card device „ Removing an ExpressCard/34 module „ Inserting an ExpressCard/34 module „ Connecting a VGA monitor Connecting an external display „ Connecting an Hdmi monitor Connecting a headphone and audio device Using External Devices Connecting an external microphone „ Enabling Bluetooth communications OneKey Rescue System OneKey Rescue System„ Introduction OneKey Rescue System OneKey Rescue System Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting When do I need to restore the system to the factory status? Troubleshooting „ Display problemsWhen I turn on the computer, nothing appears on the screen My screen goes blank while the computer is on Number appears when you enter a letter „ a Password problem„ Keyboard problems Forgot my password Computer enters sleep mode unexpectedly „ Sleep or hibernation problems Screen is blank „ Computer screen problems Incorrect characters appear on the screen Troubleshooting Screen is unreadable or distorted Computer does not operate with a fully charged battery „ Sound problems„ Battery problems Operating time for a fully charged battery is short „ a hard disk drive problem „ a startup problem„ OneKey Rescue System problems „ Other problems Your computer does not respondComputer does not start from a device you want Getting help and service Getting Help and Service Getting help on the Web Getting Help and Service Getting Help and Service Getting Help and Service Getting help around the world Warranty Service Telephone Numbers Important safety information Safety, Use and Care Information „ Conditions that require immediate action Safety, Use and Care Information „ Safety guidelines „ Service and upgrades „ Power cords and power adapters Safety, Use and Care Information „ Plugs and outlets „ Extension cords and related devices „ Power supply statement „ Lithium coin cell battery notice „ Heat and product ventilation Safety, Use and Care Information „ CD and DVD drive safety „ Electrical current safety information Safety, Use and Care Information „ Laser compliance statement Safety, Use and Care Information „ Liquid crystal display LCD notice Caring your computer „ Be careful about where and how you work Safety, Use and Care Information Safety, Use and Care Information „ Be gentle with your computer „ Carry your computer properly„ For outdoor use „ Handle storage media and drives properly „ Data safety „ Other important tips „ Take care in setting passwords „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Accessibility and comfort „ Ergonomic information Safety, Use and Care Information Maintenance „ What if you are traveling?„ Questions about vision? „ General tips for maintenance Safety, Use and Care Information Safety, Use and Care Information „ What this warranty covers Appendix A. Lenovo Limited Warranty „ How to obtain warranty service „ What your service provider will do to correct problemsAppendix A. Lenovo Limited Warranty Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Other rights „ European Economic Area EEA„ Lenovo Turkey address UAE Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service 100 Appendix A. Lenovo Limited Warranty On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In Service 101 Appendix A. Lenovo Limited Warranty Product Exchange Service 102 Appendix B. Customer Replaceable Units CRUs Size Appendix C. SpecificationsEnvironment ƒ Temperature 103 104 Appendix C. Specifications 105 Appendix D. Notices Appendix D. Notices 106 „ Export classification notice „ Television output notice107 Wireless related information „ Wireless interoperability108 109 „ Usage environment and your health 110 111 „ Products with television tuner options installed„ Note to Catv system installer TV tuner information 112 „ Example of antenna grounding 113 Electronic emissions notices „ Federal Communications Commission FCC Statement114 „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada115 116 „ German Class B Compliance Statement 117 118 „ European Union Compliance Statement Class B Compliance 119 „ Japan Compliance Statement for Power line Harmonics „ Korea Class B120 Weee and recycling statements „ General recycling statement121 122 EU Weee Statements 123 Japan Recycling Statements 124 „ Disposing of a Lenovo Computer Components 125 126 127 128 Index Index 129 130 131 Page If your product is not working correctly Do not Return IT to the Store New World. New Thinking.TM