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Lenovo Y550P „ A Password problem, „ Keyboard problems, Troubleshooting, I forgot my password

Models: Y550P

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Page 54

Chapter 5. Troubleshooting

A Password problem

I forgot my password.

If you forgot your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

If you forgot your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

If you forget your supervisor password, a Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Keyboard problems

A number appears when you enter a letter.

The numeric lock function is on. To disable it, press Fn + F8.

All or some of the keys on the external numeric keypad do not work.

Make sure that the external numeric keypad is correctly connected to the computer.

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Lenovo Y550P manual „ A Password problem, „ Keyboard problems, Troubleshooting, I forgot my password

Contents

Lenovo IdeaPad Y550P User GuideFirst Edition July Copyright Lenovo ENERGY STAR model information Put the computer to sleep After 25 minutes Advanced power settings Table 1. ENERGY STAR power-management features, by operating systemWindows Power plan Energy Star Turn off the display After 10 minutes Turn off hard disks After 20 minutes Hibernate After 1 hourExplanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Using External Devices ContentsUsing Your Computer Chapter 5. TroubleshootingChapter 6. Getting Help and ContentsChapter 7. Safety, Use and Care Appendix A. Lenovo LimitedChapter 1. Getting to Know Your Computer Top viewc d e i Chapter 1. Getting to Know Your Computer Power button Wireless LAN antennasVolume buttons Computer displayLeft-side view Chapter 1. Getting to Know Your Computerd e f g Fan louvers Chapter 1. Getting to Know Your ComputerSecurity keyhole Make sure that none of the fan louvers are blocked, otherwiseChapter 1. Getting to Know Your Computer AC power adapter jackRight-side view TV-in jack specific models onlyFront view Integrated wireless device switchSystem status indicators Chapter 1. Getting to Know Your ComputerBottom view Chapter 1. Getting to Know Your ComputerChapter 1. Getting to Know Your Computer Battery latch - spring loadedBattery latch - manual SubwooferChapter 2. Using Your Computer Using the touchpadb a cd „ Palm Check Chapter 2. Using Your Computer„ Gestures PinchUsing the keyboard Chapter 2. Using Your Computer„ Numeric keypad Chapter 2. Using Your Computer „ Function key combinationsChapter 2. Using Your Computer Fn + F1 Put your computer in sleep modeSpecial keys and buttons „ Touch inductive panel and volume buttonsChapter 2. Using Your Computer d e f gTouch inductive panel ~ Chapter 2. Using Your ComputerVolume buttons ~ Lenovo SlideNav barChapter 2. Using Your Computer Using the optical driveUsing memory cards Your computer comes with an optical drive, such as a CD/DVD driveChapter 2. Using Your Computer Only use the memory card types listed above for more information on usage, read the instructions shipped with the memory cardUsing lenovo remote control specific models only Using the integrated cameraChapter 2. Using Your Computer Using the internet „ Using RJ-45 portChapter 2. Using Your Computer „ Using wireless LAN Chapter 2. Using Your ComputerChapter 2. Using Your Computer Securing your computer„ Attaching a security lock optional „ Using VeriFace „ Using passwordsChapter 2. Using Your Computer „ Checking battery status Installing device driversUsing battery and AC adapter Chapter 2. Using Your Computer„ Using the AC adapter Chapter 2. Using Your ComputerChapter 2. Using Your Computer „ Charging the battery„ Handling the battery DangerDanger Chapter 2. Using Your Computerƒ Replace only with a battery of the type recommended by Lenovo DangerChapter 3. Using External Devices Connecting a Universal Serial Bus USB deviceChapter 3. Using External Devices Connecting an eSATA/USB port device Chapter 3. Using External DevicesConnecting a PC card device Chapter 3. Using External DevicesOnly use the ExpressCard/34 module „ Removing an ExpressCard/34 module Chapter 3. Using External Devices„ Inserting an ExpressCard/34 module 1 Push the ExpressCard/34 module until you hear a clickConnecting an external display „ Connecting a VGA monitorChapter 3. Using External Devices „ Connecting an HDMI monitor Chapter 3. Using External DevicesConnecting a headphone and audio device Chapter 3. Using External DevicesChapter 3. Using External Devices Listening to music at high volume over extended periods of time may damage your hearingConnecting an external microphone Chapter 3. Using External Devices„ Enabling Bluetooth communications Chapter 3. Using External DevicesConnecting a Bluetooth device specific models only Chapter 4. OneKey Rescue System OneKey Rescue System„ Introduction „ Using Lenovo OneKey Recovery Within Windows operating system For more instructions, see the help file of Lenovo OneKey RecoveryChapter 4. OneKey Rescue System „ Using Lenovo OneKey Rescue System Without Windows operating system Chapter 4. OneKey Rescue SystemChapter 5. Troubleshooting Frequently Asked QuestionsWhere can I find warranty information? Chapter 5. TroubleshootingWhere are the recovery discs? How can I install the device drivers?Chapter 5. Troubleshooting When do I need to restore the system to the factory status?Chapter 5. Troubleshooting Troubleshooting„ Display problems When I turn on the computer, nothing appears on the screenChapter 5. Troubleshooting My screen goes blank while the computer is onƒ Touch the touch pad ƒ Press any key on the keyboard Chapter 5. Troubleshooting „ A Password problem„ Keyboard problems I forgot my password„ Sleep or hibernation problems Chapter 5. TroubleshootingThe computer enters sleep mode unexpectedly „ Computer screen problems Chapter 5. TroubleshootingThe screen is blank Incorrect characters appear on the screen Chapter 5. TroubleshootingThe screen is unreadable or distorted You get poor or no playback of video, DVD or game applicationsChapter 5. Troubleshooting „ Sound problems„ Battery problems Your computer operates after the battery status indicator shows empty„ OneKey Rescue System problems „ A hard disk drive problem„ A startup problem Chapter 5. TroubleshootingFail to restore system partition to factory default „ Other problemsChapter 5. Troubleshooting Your computer does not respondChapter 6. Getting Help and Service Getting help and serviceChapter 6. Getting Help and Service Getting help on the WebCalling the customer support center Chapter 6. Getting Help and Service The following items are not coveredChapter 6. Getting Help and Service ƒ Machine Type and ModelLenovo warranty service telephone numbers Chapter 6. Getting Help and ServiceWarranty Service Telephone Numbers Getting help around the worldChapter 7. Safety, Use and Care Information Important safety informationChapter 7. Safety, Use and Care Information „ Conditions that require immediate action„ Safety guidelines Chapter 7. Safety, Use and Care Information„ Service and upgrades Chapter 7. Safety, Use and Care InformationDanger „ Power cords and power adaptersChapter 7. Safety, Use and Care Information DangerChapter 7. Safety, Use and Care Information Protect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating„ Plugs and outlets Chapter 7. Safety, Use and Care Information„ Extension cords and related devices Danger„ Power supply statement Chapter 7. Safety, Use and Care InformationDanger „ Lithium coin cell battery notice Chapter 7. Safety, Use and Care InformationDanger Chapter 7. Safety, Use and Care Information „ Heat and product ventilationDanger Chapter 7. Safety, Use and Care Information ƒ Keep the cover closed whenever the computer is plugged in„ CD and DVD drive safety Chapter 7. Safety, Use and Care InformationDanger „ Electrical current safety information Chapter 7. Safety, Use and Care InformationDanger Chapter 7. Safety, Use and Care Information To connect 1. Turn everything OFFChapter 7. Safety, Use and Care Information „ Laser compliance statementChapter 7. Safety, Use and Care Information When a CD or DVD drive is installed, note the following handling instructionsDanger Chapter 7. Safety, Use and Care Information „ Liquid crystal display LCD noticeDanger „ Be careful about where and how you work Chapter 7. Safety, Use and Care InformationCaring your computer Chapter 7. Safety, Use and Care Information ƒ Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shockChapter 7. Safety, Use and Care Information Not all such appliances cause a significant electrostatic charge„ Carry your computer properly Chapter 7. Safety, Use and Care Information„ Be gentle with your computer „ For outdoor use„ Data safety Chapter 7. Safety, Use and Care Information„ Handle storage media and drives properly „ Take care in setting passwords Chapter 7. Safety, Use and Care Information„ Other important tips „ Cleaning the cover of your computer Chapter 7. Safety, Use and Care Information„ Cleaning your computer keyboard Chapter 7. Safety, Use and Care InformationAccessibility and comfort „ Cleaning your computer displayChapter 7. Safety, Use and Care Information Chapter 7. Safety, Use and Care Information „ Ergonomic informationChapter 7. Safety, Use and Care Information General Posture Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture„ What if you are traveling? MaintenanceChapter 7. Safety, Use and Care Information „ Questions about vision?„ General tips for maintenance Chapter 7. Safety, Use and Care InformationChapter 7. Safety, Use and Care Information ƒ Update device drivers and BIOS when neededChapter 7. Safety, Use and Care Information ƒ If required, you can find your country’s Customer Support Center at the following Web address http//consumersupport.lenovo.comAppendix A. Lenovo Limited Warranty „ What this warranty covers„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix A. Lenovo Limited Warranty „ Replacement of a product or part Appendix A. Lenovo Limited WarrantyInformation.” Appendix A. Lenovo Limited Warranty „ Your additional responsibilities„ Use of personal information „ What this warranty does not cover Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ Limitation of liability„ Dispute resolution Appendix A. Lenovo Limited Warranty„ European Economic Area EEA Appendix A. Lenovo Limited Warranty„ Other rights „ Lenovo Turkey addressWarranty information Appendix A. Lenovo Limited Warranty„ Types of warranty service Appendix A. Lenovo Limited Warranty1 Customer Replaceable Unit “CRU” Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center Appendix A. Lenovo Limited Warranty2 On-site Service 3 Courier or Depot ServiceAppendix A. Lenovo Limited Warranty 5 Product Exchange ServiceUnder Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of Lenovo. You must pack the failed product in the shipping carton used to ship the replacement product and return it to Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty 30 days of your receipt of the replacement product Appendix B. Customer Replaceable Units CRUs Environment ƒ Temperature Appendix C. SpecificationsSpecifications SizePower source AC adapter Appendix C. SpecificationsBattery ƒ Lithium-ion Li-Ion battery pack ƒ Input rating of the AC adapter 100-240 V ac, 50 to 60 Hz ƒ 90 WAppendix D. Notices Lenovo United States, Inc 1009 Think Place - Building OneMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix D. Notices „ Export classification notice „ Television output noticeAppendix D. Notices Wireless related information „ Wireless interoperabilityAppendix D. Notices „ Usage environment and your health Appendix D. Noticesƒ Using the integrated wireless cards on board of airplanes, or in hospitals Appendix D. NoticesTV tuner information „ Products with television tuner options installed„ Note to CATV system installer Appendix D. Notices„ Example of antenna grounding Appendix D. NoticesAppendix D. Notices The following notice applies to all countries and regionsDanger Electronic emissions notices „ Federal Communications Commission FCC StatementAppendix D. Notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie CanadaAppendix D. Notices „ German Class B Compliance Statement Appendix D. NoticesAppendix D. Notices Informationen in Hinsicht EMVG Paragraf 4 Abs. 1„ European Union Compliance Statement Class B Compliance Appendix D. Notices„ Lenovo Product Service Information „ Japanese VCCI Class B StatementAppendix D. Notices „ Japan Compliance Statement for Power line Harmonics „ Korea Class BAppendix D. Notices WEEE and recycling statements Turkish statement of complianceTürkiye EEE Yönetmeliğine Uygunluk Beyanı „ General recycling statementEU WEEE Statements Appendix D. NoticesJapan Recycling Statements „ Collecting and Recycling a Disused Lenovo Computer or MonitorAppendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers „ Disposing of a Lenovo Computer ComponentsAppendix D. Notices Notice on deleting data from your hard disk Notice for Users in the U.S.AAppendix D. Notices ƒ Using the preinstalled recovery program, bring the hard disk back to factory-ship state Appendix D. NoticesAppendix D. Notices TrademarksIndex BluetoothIndex Index Wireless LAN IndexUsage environment Page If your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE New World. New Thinking.TM Lenovo China P/N 147002625 Printed in China