TECHNICAL SUPPORT (FAQ)
Problem & Question | Possible Solution |
Power LED is not on | *Check that the Power Switch is in the |
| ON position |
| *Power Cord should be connected |
No Plug & Play | *Check that the PC system is Plug & |
| Play compatible |
| *Check that the Video Card is Plug & |
| Play compatible |
| *Check that the |
| Cable is not bent. |
Picture is fuzzy | *Adjust the Contrast and Brightness |
| Controls. |
Picture bounces or a wave | *Move electrical devices that may cause |
pattern is present in the picture | electrical interference. |
The power LED is ON (light | *The Computer Power Switch should be |
blue) but there’s no video or no | in the ON position. |
picture. | *The Computer Video Card should be |
| snugly seated in its slot. |
| *Make sure the video cable is properly |
| connected to the computer. |
| *Inspect the video cable and make sure |
| none of the pins are bent. |
| *Make sure the computer is operational |
| by hitting the CAPS LOCK key on the |
| keyboard while observing the CAPS |
| LOCK LED. The LED should either |
| turn ON or OFF after hitting the CAPS |
| LOCK key. |
Missing one of the primary | *Inspect the video cable and make sure |
colors (RED, GREEN, or | that none of the pins are bent. |
BLUE) |
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