Chapter 4 67
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failur e by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified) Go To
Power failure. (The po wer indicator does not go on or
stay on.) Power System check
POST does not comple te. No beep or error code s are
indicated. Symptom-to-FRU Index
Undetermined Problems
POST detects an error and displayed messa ges on
screen. Error Messages List
The diagnostic test d etected an error and displayed a
FRU code. Running PQA Diagnostic Program
Other symptoms (i.e. LCD display problems or others). Error Symptom-to-FRU Index
Symptoms cannot be re -created (intermitten t
problems). Use the customer-reported sympt oms and go to Error
Symptom-to-FRU Index.
Intermittent Problems
Undetermined Problems
Troubleshooting