Basic Troubleshooting
LCD
If the LCD blank after the device is turned on, check that the power cable is properly connected and that the power supply is on.
Error Message
When the system is running a copy operation or hardware diagnostics, if the operation is manually terminated by pressing ESC an error message will be shown by the LCD. This may lead to an illegal operation and cause the device to stop reminding. If this happens, the device must be restarted.
Hard Disk
If unable to read the hard disk please check that the data and power cables are properly connected.
Keys
If pressing the keys on the front panel produces no response from the system, the keys may have malfunctioned. Please check the control panel to see if the wiring has come loose.
Firmware Upgrade
The device can be updated to new versions of rmware through
repairs.
Startup/Shutdown
Do not suddenly turn o the power while the system is performing an operation. After shutting down normally, wait a moment (usually around 2 seconds) before starting the system again so it
can run its
About Copy HPA
The HPA (Host Protected Area) is a hidden data region dened in
Drive is locked (cannot be initialized after the SECURE ERASE or OVERWRITE)
1.Place drive in the source slot
2.Execute "PreScan" function for 1 minute
3.Press "ESC" key until you see "User Abort" on the LCD screen
4.Now remove the drive from the duplicator and connect it to your system, the HDD should be recognized and be able to initialize again
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