Security Passwords and Keypad Codes 1. Can my Security Password/PIC be changed?
Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you
prefer to change your password by mail, the same person who signed the Residential Services or Small Business
Contract must send a written request to ADT before the Security Password can be changed. The written request
must identify the account, the current Security Password, the new Security Password and must include the
account signer’s signature.
You can send us this request in one of three ways:
1. Scan the documents and email them to us at CustomerCare@adt.com
2. Fax the documents to 800.719.9511
3. Mail them to:
ADT Security Services
Attn: Customer Care Team
14200 East Exposition Avenue
Aurora, CO 80012
3. I’m planning to go away on vacation. Should I notify ADT of my plans?
It is a good idea to notify ADT of the dates of your departure and return. However, probably more important is
double-checking your Emergency Contacts. In your absence, you may want to change the call order of your
contacts, or add different contacts. You can then change them back when you return.
If you list a neighbor, friend or relative as an Emergency Contact, be sure this person has a set of house keys and
knows a Security Password.
4. If I go away on vacation, should I give my Security Password to my neighbor who takes care of the house?
It is best not to give out your Security Password. Instead, you can assign an individual Security Password for your
neighbor to use (see the instructions on page 23). You can also create an additional password by calling ADT
Customer Care at 800.445.0872. Be sure to give your Emergency Contact(s) a telephone number where you
can be reached while you are away.
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