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ADTRAN 1950859L1 user manual Diagnostic Log Output

Models: 1950859L1

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ADTRAN IP SoftPhone User Manual	Appendix A: Troubleshooting

Diagnostic Log

The ADTRAN IP SoftPhone writes diagnostic information to a log file. This log file can be displayed by pressing F9 on the keyboard. The log is rather cryptic, but when having difficulties with the ADTRAN IP SoftPhone, it may become necessary to e-mail the log to your administrartor, Service Provider, or ADTRAN Technical Support representative. Figure 18 shows a sample output of the Diagnostic Log.

Figure 18. Diagnostic Log Output

61950859L1-1A

Copyright © 2006 ADTRAN, Inc.

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ADTRAN 1950859L1 user manual Diagnostic Log Output

Contents

IP SoftPhone To the Holder of the Manual TrademarksSoftware Licensing Agreement Conventions Product Registration Warranty and Customer ServiceProduct Support Information Training Product Support Information Table of Contents Table of Contents List of Figures List of Figures List of Tables List of Tables Introduction Features and SpecificationsInstalling the Adtran IP SoftPhone Installation and SetupSystem Requirements Tuning Wizard Uninstalling the Adtran IP SoftPhoneStarting the Adtran IP SoftPhone License KeyInstallation and Setup Installation and Setup Installation and Setup Select Finish to complete the wizard Dial Pad Using the SoftphoneLogging into a VoIP Account Before Making a CallComplete the following fields to log into your VoIP account Ending a Call Placing a CallRedial Answering a CallPlacing a Call on Hold Microphone and Speaker Volume AdjustmentMute Context MenuWindow Controls Call Conferencing Extended Calling FeaturesCall Transfer Do Not Disturb Call ForwardingAuto-Answer Flash Auto-ConferenceSpeaker Phone Contact Organization Contact DrawerRecent Calls Importing ContactsSIP URL Exporting ContactsSIP Accounts Settings DialogFirewall/NAT Server-side Storage Advanced Media Audio General Menu Internal Sampling Rate MediaDifferent values may be chosen for better sound quality Audio Advanced System General Menu Voicemail SystemSystem Advanced User Interface General Menu Dialed and Received Calls User InterfaceUser Interface Advanced Diagnostics Menu DiagnosticsLicense Key Menu Application Shortcut Keys Application HOT KeysNetworking Problems Appendix a TroubleshootingLogin Timeout Firewall and NAT IssuesMultiple IP Addresses on the Same Computer Audio ProblemsRPort Attribute One-way Audio Diagnostic Log Output Diagnostic LogAppendix a Troubleshooting Index Copyright 2006 ADTRAN, Inc