Appendix C — Troubleshooting
Th is ap p e n d ix g iv e s s o lu t io n s f o r s o me c o mmo n p ro b le ms y o u may c o me ac ro s s wh e n s t art in g u p o r u s in g y o u r S n ap S c an 1 2 3 6 s .
General Problems
The scanner or transparency option lamp flickers, dims, or fails to come on.
n Th e c o ld c at h o d e lamp o f y o u r s c an n e r o r t h e f lu o re s c e n t d ay lig h t lamp o f t h e t ran s p are n c y o p t io n n e e d s t o b e c h an g e d . Co n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.
The scanner does not start up.
nCo n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.
The scanner makes an unusual noise and nothing moves under the glass plate when you turn on the scanner.
n Th e s c an n e r was n o t p ro p e rly u n lo c k e d . I mme d iat e ly t u rn o f f t h e s c an n e r an d u n lo c k it p ro p e rly . Re t ry s c an n in g . I f t h is d o e s n o t h e lp , c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.
The power and status indicator on the scanner’s operating panel starts blinking at a higher frequency after the
nA malf u n c t io n h as b e e n d e t e c t e d b y t h e s c an n e r.
nCh e c k if y o u h av e u n lo c k e d t h e s c an n e r.
n Tu rn o f f t h e s c an n e r an d t u rn it b ac k o n .
nI f t h is d o e s n o t h e lp , p le as e c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.
The power and status indicator fails to light up.
nV e rif y t h e p o we r c o n n e c t io n t o t h e s c an n e r.
nCh e c k if t h e p o we r s wit c h is t u rn e d o n .
n I f y o u are s u re t h at t h e s c an n e r is p o we re d o n , c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.
A p p e n d i x C — Tr o u b l e s h o o t i n g | 66 |
