Troubleshooting / Others
Troubleshooting
Before contacting an authorized service representative, perform the following step.
Error message is |
| Refer to “LCD Panel |
displayed on the LCD | X | Message”. |
panel. |
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Trouble occurs during | X | Refer to “Printer |
printing. |
| Troubleshooting”. |
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Trouble occurs when |
| Refer to “Trouble with |
printing to the network |
| Network Printing”. |
printer. |
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Prints have dull, faded | X | Refer to “Trouble with |
colors. |
| Print Quality”. |
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Technical Support Calls
If you have read this manual, then tried the troubleshooting procedures and you are still having difficulty, please contact the reseller from which the printer was purchased.
LCD Panel Message
Trouble | Corrective Action |
Load Letter | • Load Letter size media. |
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JAM1 | • Clear the media jam. |
See front door label |
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• Replace the Black toner | |
Replace | cartridge. |
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WTC | • Replace the waste toner |
Replace | cartridge. |
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• Replace the Black print | |
Replace | cartridge. |
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• Replace the color print | |
Replace | cartridge. |
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Printer Error (digit) | • Turn the printer off and back on |
Call for Service. | again. If the problem persists, |
| contact an authorized service |
| representative. |
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|
For other LCD panel messages, refer to “LCD Panel Message” in the Maintenance and Specifications section.
22
Printer Troubleshooting
Trouble | Corrective Action | |
The printer is not | • Plug the power cord into an AC | |
operating. | outlet firmly and turn the printer | |
| on. | |
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| |
| • Connect the appropriate | |
| interface cable(s) properly. | |
|
| |
The printer does | Appropriate driver may not be | |
not print correctly. | installed or this printer may not be | |
| selected. | |
| • Install the proper printer driver | |
| or select the appropriate printer | |
| when printing a document. Refer | |
| to the Installation section. | |
The setting for | Some applications may not allow | |
printing is not | you to change the settings | |
effective. | through the printer driver's setting | |
| window. | |
| • Change the application's | |
| settings. | |
|
| |
Media is not fed | • Select | |
from the multi- | Paper Source in the printer | |
purpose tray. | driver. | |
Frequent paper | • Make sure that the media is | |
picking errors or | installed under the hooks at the | |
media jams | front of the media tray. | |
occur. |
| |
• Do not overfill the media tray | ||
| ||
| (upper limit label). | |
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| |
| • Be sure to gently insert the | |
| media tray into the slot of the | |
| printer when installing it. | |
|
| |
| • Clean the delay pad and pickup | |
| rollers of the media tray. | |
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| |
Error indicator is | A recoverable error has occurred | |
blinking. | such as an open door or a media | |
| jam. | |
| • Correct the condition displayed | |
| on the printer panel (close the | |
| door or clear the media jam, | |
| etc.). | |
|
| |
Error indicator is | A system error has occurred. | |
on. | • Turn the printer off and back on | |
| again. If the problem persists, | |
| contact an authorized service | |
| representative. | |
|
|
Trouble with Network Printing
Refer to "Trouble with Network Printing" in the Maintenance and Specifications section.