Appendix A: Troubleshooting and Support 51
Support

For more information and support on your Agfa ePhoto CL34:

Visit http://support.agfa.com and http://www.agfa.com
The most effective way to find an answer to your problem is to execute the successive steps
described below.
1. Create an Agfa e-Service Account
You need to create an Agfa e-Service account to benefit from:
! personalized online technical support;
! access to customized self-help tools and technical information;
! automatic e-mail notification of all new support documents;
! the latest Agfa product news.
To create an Agfa e-Service account and to register your CL34 camera:
• click
Create your e-Service Account.
If you already have an Agfa e-Service account:
• Go to http://support.agfa.com and click Add/Register Product to add your “ePhoto CL34” to
your e-Service.
2. Consult the Solution Finder Database
• Click the
Solution Finder tab to consult the standard answers on various problems/questions.
3. Consult the Support Documents Database
• Click the
Support Documents tab to read the latest technical product news.
4. Consult the Software Library
• Select the
Software Library tab to retrieve available software updates for your ePhoto CL34
camera.
5. Contact the Nearest Service Office
• Select the
Service Offices tab to find the hotline number of your nearest Agfa Service Office.
6. Personalized Online Support
If you do not find an answer to your problem/question in the Solution Finder or in the Support
Documents Database:
1 Click Agfa Online Support Home to open Personalized Online Support.
2 Describe your problem as accurate as possible.