10 Troubleshooting Problems
• Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact customer support. Details are provided under “Getting Help”.
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| Problem |
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| I receive an error | “AFGAPHOTO Driver” | Shut down all other applications and attempt |
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| message when | does not load. |
| to reinstall the driver. |
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| I am installing |
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| “AFGAPHOTO |
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| Check to see if the USB in your BIOS is acti- |
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| Driver”. |
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| vated. Please refer to plawa web site for |
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| how to activate the USB in the BIOS. |
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| I cannot | upload | Connection failure. |
| Check that all cable connections |
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| images | to | my |
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| are secured. |
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| computer. |
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| Camera | Driver is | not | You need to install the camera driver for |
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| installed. |
| Windows 98SE systems. |
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| I cannot run the | Conflict with another | If you have another camera installed on your |
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| “AFGAPHOTO |
| camera | driver | or | computer, remove it and its driver completely |
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| Driver”. |
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| capture device. |
| from your system to avoid conflicting with your |
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| digital camera. |
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| My CD Installation | The | auto installation | Go to the computer desktop. Right click on |
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| Wizard does | not | file | is | switched | off | “My Computer”. Click “Properties”. Select |
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| work. |
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| or the | “Device Manager”. Double click on “CD- |
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| disconnected. |
| ROM”, double click on |
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| manufacturer’s name), Click on “Settings”. |
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| Ensure both “Auto insert notification” and |
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| the “disconnect” are ticked. If you change |
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| the settings the computer will ask you to |
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| restart your PC. Click “Yes”. |
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