Appendix A: Troubleshooting 25
An OEM Windows 98 system was already installed when purchasing your computer (PC
ONLY).
When you encounter problems during the installation procedure on a PC with a pre-installed
Windows 98 system, please contact your PC dealer.
The e-mail function is not working (PC ONLY).
ScanWise PC uses the default MAPI (Microsoft Messaging API) client as e-m ail destination. This
means you need a MAPI compatible e-mail client and it also has to be configured correctly. If
ScanWise cannot find such a destination, the e-mail destination will NOT be visible in the
destination list.
Examples of MAPI compatible clients: Microsoft Outlook and Outlook Ex press, Netscape
Messenger, Eudora Pro.
Example of a non MAPI compatible client: Compuserve for W indows.
Some configuration examples:
" If you are using MS Outlook Express v4.x and it does not show up in the ScanWise destination
list, choose Options in the Tools menu in Outlook Express and make s ure that the following
items are checked:
$ Make Outlook Express my default e-mail program.
$ Make Outlook Express my default Simple MAPI client.
This should solve the problem.
" If you are using MS Outlook Express v5, choose Tools, General in the Tools menu in MS
Outlook Express. If Outlook is not the default e-mail client, click the ‘Make default’ button.
" You can also choose Internet Options, Programs in the Control Panel and indicate your e-mail
client there.
Your problem is not solved.
For support issues, go to http://support.agfa.com or consult the Support file in the documentation
folder on the ScanWise CD-ROM.