en | placed at least 3 feet off the floor, the mist will have the |
| opportunity to evaporate before hitting the floor. |
Q.Water does not go into the tank.
A.In order to fill the tank, it must be turned upside down. The cartridge is placed on the water tank cap. Do not pour water in the tube which is the mist outlet.
Q.White dust is emitted from the unit
A.White dust particles are minerals that are broken up in tiny pieces by the ultrasonic process.
Solve the problem:
•Soak the demineralization cartridge in a bowl of water for a minimum of 24 hours. If the cartridge is soaked in the water tank, the water in the tank and the base needs to be replaced before using the unit.
•Exchange the demineralization cartridge after 1-2 months when you use very hard water (for softer water after 2-3 months). No matter how hard your water
is, exchange the cartridge at the very latest after 6 months.
•Don’t use water from a pre-installed water softener, or sodium instead of calcium will be emitted from the unit. Use distilled water instead and remove the demi neralization cartridge.
•For very hard water areas use only distilled water and remove the demineralization cartridge.
•Use Reverse-Osmosis water (R-O water) instead of distilled water and remove the demineralization cart ridge.
•Cleaning light is illuminated (digital models)
Switch off the unit and unplug it. Empty the water in the base. Rinse the base with hot/clean water. Do not submerge the base! Visually inspect the base for dirt or mineral build up. If soft water is used decalcifying the unit every 4 weeks with EZ Cal is suggested. If hard water is used the unit should be decalcified every 2 weeks. Do not forget to reset the clean light after reset ting the unit.
Q.Reset cleaning light (digital models)
A.The cleaning light does not automatically reset. Hold down the power button (button A in instruction manual) until the light stops flashing. The light automatically comes on approx. after 14 days of plugging in the unit.
Q.The hygrometer on unit reads a different humidity level than external hygrometer.
A.Not all hygrometers are calibrated the same, and most are off by +/- 5%. Plus the humidity level is not the same in the whole room. The air circulation is different in every corner of the room. The unit should not be placed near a heating vent or a radiator as the heat will absorb all of the moisture.
Q.Humidity level is not changing or does not reach the desired humidity level.
A.If the water tank needs refilling more than once per day, the unit is working properly and the climatic con dition in the room has an influence on the humidity.
Reasons for low humidity level:
•air circulation is very high (air is fully exchanged se veral times per day – the humidifier needs to starts its work from scratch)
•insulation of home (see air circulation)
•open space with high ceilings (not only the footage of the room counts but also the height) – high-rise buil dings require more humidification.
•open windows – works similar to air circulation (if it is very cold outside don’t open the window more than 2 times per day for 3 minutes)
•big difference between outside temperature and inside temperature – the colder the air the less moisture it is capable to hold and the more the air is heated up the lower is the percentage of relative humidity (=the amount of water vapor in the air, compared to the amount the air could hold if it was totally saturated)
•position of the unit - if it is placed close to a door, win dow or air vent. This increases the air circulation.
Q.Tank is leaking
A.Check if there are any hairline cracks. Dropped units or water tanks that are cracked will not be covered under the warranty. Please contact the retailer the unit was purchased from in case your unit arrives damaged.
Q.Placing the face in the mist
A.It is not recommended that anybody places their face in the mist. It is an electrical product and should not be played with.
Q.No mist / unit is not working / empty indicator keeps flashing
A.Fill up the water tank. Check if water is flowing through the demineralization cartridge (attached to the water tank cap). If the water tank is full but there is only little water in the base it indicates that the water is now flowing through the demineralization cartridge.
•Wait for 15 minutes to allow the mist to come out of the unit.
•If the unit is not working and the empty light is not flashing you might have set the desired humidity too low and the current humidity level in the room is hig her. That is why the unit switches off automatically.
•If the empty indicator keeps flashing and the tank is full, the water is not flowing through the cartridge. Exchange the cartridge or the granules in the cartridge after 2-3 months, in areas with hard water exchange the cartridge after 1 -2 months. However, the demi neralization cartridge and or the granules must be exchanged at the latest after 6 months or the unit does not reach its full performance anymore
•If the granules are new, see the following instructions:
•Make sure the cartridge and/or granules were soaked for 24 hours, dry granules take even longer for water to filter through the cartridge and into the base. Next, please remove 2 tablespoons of granules from the cartridge, and throw them away. When there are too many granules in the cartridge it does not allow water to flow from the tank to the base.
