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placedatleast3feetoffthefloor,themistwillhavethe
opportunitytoevaporatebeforehittingthefloor.
Q. Water does not go into the tank.
A.Inordertofillthetank,itmustbeturnedupsidedown.
Thecartridgeisplacedonthewatertankcap.Donot
pourwaterinthetubewhichisthemistoutlet.
Q. White dust is emitted from the unit
A.Whitedustparticlesaremineralsthatarebrokenupin
tinypiecesbytheultrasonicprocess.
Solve the problem:
•Soakthedemineralizationcartridgeinabowlofwater
foraminimumof24hours.Ifthecartridgeissoaked
inthewatertank,thewaterinthetankandthebase
needstobereplacedbeforeusingtheunit.
•Exchangethedemineralizationcartridgeafter12
monthswhenyouuseveryhardwater(forsofterwater
after23months).Nomatterhowhardyourwater
is,exchangethecartridgeattheverylatestafter6
months.
•Don’tusewaterfromapreinstalledwatersoftener,
orsodiuminsteadofcalciumwillbeemittedfromthe
unit.Usedistilledwaterinsteadandremovethedemi
neralizationcartridge.
•Forveryhardwaterareasuseonlydistilledwaterand
removethedemineralizationcartridge.
•UseReverseOsmosiswater(ROwater)insteadof
distilledwaterandremovethedemineralizationcart
ridge.
•Cleaning light is illuminated (digital models)
 Switchofftheunitandunplugit.Emptythewaterin
thebase.Rinsethebasewithhot/cleanwater.Donot
submergethebase!Visuallyinspectthebasefordirtor
mineralbuildup.Ifsoftwaterisuseddecalcifyingthe
unitevery4weekswithEZCalissuggested.Ifhard
waterisusedtheunitshouldbedecalcifiedevery2
weeks.Donotforgettoresetthecleanlightafterreset
tingtheunit.
Q.Reset cleaning light (digital models)
A.Thecleaninglightdoesnotautomaticallyreset.Hold
downthepowerbutton(buttonAininstructionmanual)
untilthelightstopsflashing.Thelightautomatically
comesonapprox.after14daysofpluggingintheunit.
Q.The hygrometer on unit reads a different humidity
level than external hygrometer.
A. Notallhygrometersarecalibratedthesame,andmost
areoffby+/5%.Plusthehumiditylevelisnotthe
sameinthewholeroom.Theaircirculationisdifferent
ineverycorneroftheroom.Theunitshouldnotbe
placednearaheatingventoraradiatorastheheatwill
absorballofthemoisture.
Q.Humidity level is not changing or does not reach
the desired humidity level.
A.Ifthewatertankneedsrefillingmorethanonceper
day,theunitisworkingproperlyandtheclimaticcon
ditionintheroomhasaninfluenceonthehumidity.
Reasons for low humidity level:
•aircirculationisveryhigh(airisfullyexchangedse
veraltimesperday–thehumidifierneedstostartsits
workfromscratch)
•insulationofhome(seeaircirculation)
•openspacewithhighceilings(notonlythefootageof
theroomcountsbutalsotheheight)–highrisebuil
dingsrequiremorehumidification.
•openwindows–workssimilartoaircirculation(ifitis
verycoldoutsidedon’topenthewindowmorethan2
timesperdayfor3minutes)
•bigdifferencebetweenoutsidetemperatureandinside
temperature–thecoldertheairthelessmoistureit
iscapabletoholdandthemoretheairisheatedup
theloweristhepercentageofrelativehumidity(=the
amountofwatervaporintheair,comparedtothe
amounttheaircouldholdifitwastotallysaturated)
•positionoftheunitifitisplacedclosetoadoor,win
doworairvent.Thisincreasestheaircirculation.
Q.Tank is leaking
A.Checkifthereareanyhairlinecracks.Droppedunitsor
watertanksthatarecrackedwillnotbecoveredunder
thewarranty.Pleasecontacttheretailertheunitwas
purchasedfromincaseyourunitarrivesdamaged.
Q.Placing the face in the mist
A.Itisnotrecommendedthatanybodyplacestheirface
inthemist.Itisanelectricalproductandshouldnotbe
playedwith.
Q.No mist / unit is not working / empty indicator
keeps flashing
A.Fillupthewatertank.Checkifwaterisflowingthrough
thedemineralizationcartridge(attachedtothewater
tankcap).Ifthewatertankisfullbutthereisonlylittle
waterinthebaseitindicatesthatthewaterisnow
flowingthroughthedemineralizationcartridge.
•Waitfor15minutestoallowthemisttocomeoutof
theunit.
•Iftheunitisnotworkingandtheemptylightisnot
flashingyoumighthavesetthedesiredhumiditytoo
lowandthecurrenthumiditylevelintheroomishig
her.Thatiswhytheunitswitchesoffautomatically.
•Iftheemptyindicatorkeepsflashingandthetankis
full,thewaterisnotflowingthroughthecartridge.
Exchangethecartridgeorthegranulesinthecartridge
after23months,inareaswithhardwaterexchange
thecartridgeafter12months.However,thedemi
neralizationcartridgeandorthegranulesmustbe
exchangedatthelatestafter6monthsortheunitdoes
notreachitsfullperformanceanymore
•Ifthegranulesarenew,seethefollowinginstructions:
•Makesurethecartridgeand/orgranulesweresoaked
for24hours,drygranulestakeevenlongerforwater
tofilterthroughthecartridgeandintothebase.Next,
pleaseremove2tablespoonsofgranulesfromthe
cartridge,andthrowthemaway.Whentherearetoo
manygranulesinthecartridgeitdoesnotallowwater
toflowfromthetanktothebase.