My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters.

•Verify the server center number or your MMS profile with your operator.

•The server center may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has been activated.

•Check that you have marked the checkbox of USB debugging in

Settings\Development\USB debugging

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation.

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download.

•Check your subscription status with your operator.

38

39

IP4533_5020W_QG_Eng_USA_13_130531.indd 38-39

2013-5-31 9:41:02

Page 19 Page 21
Page 20
Image 20
Alcatel 5020W manual My phone cannot connect to the Internet, Invalid SIM card, Unable to make outgoing calls
Page 19 Page 21

5020W specifications

The Alcatel 5020W is a budget-friendly smartphone that strikes a balance between performance and affordability, appealing to users who seek essential features without the complexity of high-end devices. This model is a part of the Alcatel One Touch series and is aimed primarily at consumers looking for a reliable daily driver.

One of the key features of the Alcatel 5020W is its display. It boasts a 5-inch IPS LCD screen with a resolution of 480 x 854 pixels, offering decent visuals for browsing, social media, and casual gaming. The screen size is adequate for everyday use, providing enough real estate for comfortable viewing experiences without compromising portability.

Under the hood, the Alcatel 5020W is powered by a quad-core processor, typically clocked at around 1.2 GHz. While this might not compete with higher-end smartphones, it delivers satisfactory performance for basic tasks like web browsing, messaging, and multimedia consumption. The device comes equipped with 1 GB of RAM, ensuring smooth multitasking for everyday applications, despite the limitations seen in more demanding software.

In the storage department, the Alcatel 5020W comes with 8 GB of internal storage, expandable via microSD up to 32 GB. This flexibility allows users to store music, videos, photos, and apps without fear of running out of space.

The smartphone runs on Android, with the version depending on the specific model release, typically featuring a user-friendly interface that makes navigation intuitive. Alcatel has included its own customizations that give users a bit more flexibility in personalizing their experience.

Camera capabilities are a significant aspect of the Alcatel 5020W, featuring a 5-megapixel rear camera equipped with auto-focus and a flash, allowing users to capture decent photos in various lighting conditions. The front-facing camera, while modest at 2 megapixels, is suitable for video calls and simple selfies.

Connectivity features in the Alcatel 5020W include 3G support, Wi-Fi, Bluetooth, and GPS, ensuring users stay connected to the internet and can navigate easily. The device also houses a removable 2000 mAh battery, providing adequate life for daily use.

In summary, the Alcatel 5020W caters to budget-conscious consumers seeking a straightforward smartphone experience with essential features such as a satisfactory display, decent performance, expandable storage, and reliable connectivity options, making it a practical choice in the entry-level market.
Top Page Image Contents