Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).
•Check your subscription status with your operator (credit, SIM card valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller has concealed his/her name or number.
I cannot find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/Down key.
• Check the network strength | . |
•Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service.
•Make sure this feature does not require an ALCATEL ONETOUCH accessory.
When I select a number from my contacts, the number cannot be dialled
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and check MMS parameters.
•Verify the server centre number or your MMS profile with your operator.
•The server centre may be swamped, try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my phone to my computer
•Install ALCATEL Smart Suite.
•Check that your USB driver is installed properly.
•Open the Notification panel to check if the Smart Suite Agent has been activated.
•Check that you have marked the checkbox of USB debugging.
To access this function, touch Settings\About phone, then touch Build number 7 times. Then touch Settings\Developer options\USB debugging.
•Check that your computer meets the requirements for ALCATEL Smart Suite Installation.
•Make sure that you’re using the right cable from the box.
I am unable to download new files
•Make sure there is sufficient phone memory for your download.
•Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to other users.
•Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
•Make sure you follow the complete charge time (minimum 2.5 hours).
•After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.
•Adjust the brightness of screen as appropriate.
•Extend the email
•Update news and weather information on manual demand, or increase their
•Exit
•Deactivate
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