Alcatel IDOL ULTRA Am unable to use the features described in the manual, SIM card PIN locked

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this service.

Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

Make sure that you have correctly recorded the number in your file.

Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

Make sure that your SIM card contacts are not full;delete some files or save the files in the phone contacts (i.e.your professional or personal directories).

My callers are unable to leave messages on my voicemail

Contact your network operator to check service availability.

I cannot access my voicemail

Make sure your operator’s voicemail number is correctly entered in

"Voicemail number".

Try later if the network is busy.

I am unable to send and receive MMS

Check your phone memory availability as it might be full.

Contact your network operator to check service availability and check

MMS parameters (see ―4.1.3 Adjust message settings‖).

Verify the server centre number or your MMS profile with your operator.

The server centre may be swamped, try again later.

SIM card PIN locked

Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

Install ALCATEL ONE TOUCH Android Manager.

Check that your USB driver is installed properly.

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