Streamline operations and control OPEX
The access network, with its many ramifications and connections, is a natural place for problems to arise. With DSL, you will need to master a new set of challenges in order to avoid escalating costs. The problem, however, is that traditional testing systems can’t provide you with the visibility required for DSL line qual- ity. To streamline operations, while maintaining control of your opera- tional costs, you need to implement operational best practices. This must encompass the whole service
Provide better customer support
Providing better customer sup- port is paramount for customer satisfaction and retention. The quality perceived by your customers is linked to the service quality and degree of support they get from your organization. That’s why, ever since the early stages of DSL, you have tried to bring greater visibility of the DSL line quality to your customer support team. You want to take the right decisions and actions from the very start, enabling faster and more appropriate problem resolution.
Line testing strategies in the evolving access network
The obsolescence of telephone switches and the
