Alcatel-Lucent 5530 manual Streamline operations and control Opex, Provide better customer support

Streamline operations and control OPEX

The access network, with its many ramifications and connections, is a natural place for problems to arise. With DSL, you will need to master a new set of challenges in order to avoid escalating costs. The problem, however, is that traditional testing systems can’t provide you with the visibility required for DSL line qual- ity. To streamline operations, while maintaining control of your opera- tional costs, you need to implement operational best practices. This must encompass the whole service life-cy- cle, including: service planning and network readiness, service provision- ing, maintenance, troubleshooting and customer support.

Provide better customer support

Providing better customer sup- port is paramount for customer satisfaction and retention. The quality perceived by your customers is linked to the service quality and degree of support they get from your organization. That’s why, ever since the early stages of DSL, you have tried to bring greater visibility of the DSL line quality to your customer support team. You want to take the right decisions and actions from the very start, enabling faster and more appropriate problem resolution.

Line testing strategies in the evolving access network

The obsolescence of telephone switches and the on-going demand for higher bandwidth is also driving the transformation of your access net- work. This often entails the deploy- ment of smaller remote access nodes, which allow you to reach customers with shorter loops. Broadband access infrastructures are also evolving to support telephony services by means of various POTS or VoIP deployment options. As the telephony switches gradually disappear, and you begin to deploy smaller FTTN nodes, you will need to put in place a new line testing strategy that adapts to your evolving network architecture.

4Alcatel-Lucent 5530 Network Analyzer