Key features
Hierarchical QoS
The Alcatel-Lucent service routing portfolio supports Hierarchical-QoS (H-QoS), allowing you to offer tiered and differentiated SLA guarantees. With H-QoS, a single access connection can support an aggregate SLA for multiple enterprise VPNs, as well as distinct SLAs for different applications within each service. It provides service-aware QoS with optimal service characteristics for performance- sensitive and time-sensitive applications to meet the most demanding application SLAs. Hierarchical scheduling offers greater control for service-level dif- ferentiation and can scale to thousands of customers and services without affecting performance. You can avoid over-provisioning bandwidth — guaranteeing critical application performance, while maximizing network efficiency by ensuring sufficient bandwidth for each service or application.
Customer self-care portal
To provide enterprises with control and visibility of managed business VPN services, the Alcatel-Lucent 5620 SAM includes a customer network management (CNM) toolkit and reference implementation. These features simplify and accelerate integration with ex- isting portals — or creation of new customer self-care portals. The Web-based portals can display detailed reports, showing each enterprise how their managed VPN is performing against SLAs — and providing historical SLA information and network performance levels. Self-care portals also allow an enterprise to change service parameters. For example, they can change QoS levels for a service or increase bandwidth when necessary. With customer self-care portals, you can differentiate your services while reducing OPEX by minimizing your involvement.
Service-aware management
The Alcatel-Lucent 5620 Service Aware Manager (SAM) enhances operation of managed business VPN services by integrating element, network and service management capabilities on a single plat- form. This design allows efficient management of a full range of Carrier Ethernet, IP VPN and business access services. The platform also provides fault management and monitoring of SLA performance metrics — for fast, accurate and efficient resolution of VPN service problems. Previously, issue resolu- tion might have required hours or days, but the 5620 SAM enables diagnosis and correction in minutes. As a result, enterprise SLAs are not compromised, and you benefit from lower OPEX through greater operating efficiency.
Non-stop routing and non-stop services
In today’s competitive environment, you need to meet customer expectations for uninterrupted service from their new on-demand applications. Because this level of performance requires comprehensive high-avail- ability features, the Alcatel-Lucent MBN solution provides non-stop routing and non-stop services to eliminate the potentially disastrous effects of control plane failures. Non-stop routing improves network availability by providing resilient routing and control protocols. Up-to-date routing state information is synchronized between active and standby control modules, so a control failure — or a control complex switchover — has no impact on the network. Services are safeguarded using MPLS fast reroute technology that provides sub-50 ms guaranteed failover to support business-critical application SLAs without compro- mise or exceptions. Advanced service router software features further extend non-stop routing and non-stop services to provide advanced reliability and high availability across multiple systems.
