Alcatel-Lucent manual Alcatel-Lucent Managed Business Networking Solution

Forrester also carried out in-depth interviews with senior operations representatives from:

1.TELUS, the public Canadian telecommunications company

2.NextGenTel, a fast-growing pri- vate xDSL operator in Europe

3.TeliaSonera, a leading telecommu- nications company in the Nordic region and throughout Europe

4.PT Prime, the business solutions branch of Portugal Telecom, the Portuguese public telecommunica- tions provider

These in-depth interviews showed that using the Alcatel-Lucent 5620 SAM:

•Dramatically accelerates service provisioning

•Improves network visibility overall, allowing for more efficient management of errors and other problems

•Reduces OSS software develop- ment costs, by eliminating the need for some custom OSS soft- ware development

•Provides strategic flexibility for new product development, because services can be deployed faster and more economically

“The business case for introducing the Alcatel- Lucent 5620 SAM was positive, even if we only considered service provisioning and OSS integration. It was the most cost-effective and the shortest time-to-market solution that helped us meet our cost and timeline targets when introducing a new service type. On the upside, it also provided a comprehensive­ monitoring solution that enabled us to proactively test network and service performance so that we can consistently deliver high service availability to our customers. This 5620 SAM has really met our need for a carrier-class IP management solution.”

J o s e Pa l m a , E n g i n e e r i n g D e pa r t m e n t, P T P r i m e

“We have typically developed our own systems and CLI scripts for provisioning and managing our IP network. But we revised that strategy when we looked at introducing multicast-based services and VPN services such as VPLS or Ethernet pseudowires. The development costs for provisioning were prohibitive, whereas the 5620 SAM provided us with out-of- the-box functionality, pre-integrated with the entire Alcatel-Lucent IP portfolio, ready to provision any Layer 2 or 3 services. We now have improved tools to commission the network and to diagnose any network or service issues.”

J o r n E . H o d n e , T e c h n i c a l C h i e f, N e x t G e n T e l

12Alcatel-Lucent Managed Business Networking Solution